TAFFPHINA L. THOMPSON

**** ***** ******

Brooklyn N.Y. 11229

Mobile 904-***-****

Email: ac8dgb@r.postjobfree.com

__

OBJECTIVE

To secure a position with a stable and profitable organization where I can be a member of a team and utilize my financial skill set to the fullest.

EXPERIENCE

Self Employed 3/2015-Present

Process Server

Serves court orders and processes such as summonses and subpoenas

Receive papers to be served from magistrate, court clerk, or attorneys

Locate persons to be served by performing the following skip tracing methods: using telephone, directories, state, county, and city records or public utility records, social media and deliver documents

Record time and place of deliveries, maintain records via electronic format

Deliver general messages and documents between courts and attorneys as needed

Jaffe & Asher LLP (Callme Staffing) 7/2014-9/2014

Collection Representative-Temporary Position

Demonstrated clear, concise and professional communication skills in all interactions with customers

Compiled documents and prepared files for legal action as needed

Knowledge of contracts, consumer protection and debt collection practices

Met and exceeded established performance objectives for repayments and collection calls

Revenue Maximization Group 8/2013-7/2014

Medical Collections Representative

Collected on 90 day medical accounts or older

Contacted insurance companies to check eligibility and confirmed claim status to ensure timely payment

Answered incoming calls from debtors and initiated outbound calls to negotiate and follow up on payment arrangements

Proactively address problems with patients, Managed Care, Medicare, Medicaid and Third party insurance regarding payments, effective and termination dates

Responsible for accurate and timely submissions of insurance claims to third party carriers according to rules and regulations governing claims processing

Appealed claim denials and performed follow up with insurance carriers

Daniels, Norelli, Scully & Cecere, P.C. 7/2012-7/2013

Collection Representative

Handled inbound and outbound calls with the objective of collecting delinquent accounts

Researched, analyzed, and settled all customer billing disputes

Negotiated settlements and established promise to pay

Performed skip tracing and updated customer information in the data system

Recorded information regarding financial status of clients and status of collection efforts

CBC Companies, Inc. 12/2007-5/2012

Collection Representative

Performed collection activities on delinquent accounts in an outbound call center environment

Contacted customers and established reason for delinquent accounts

Made arrangements for payments to bring accounts current

Advised consumers with delinquent accounts of proper payment schedules and principles of credit and credit standings

Detailed documentation of calls

Enhanced Recovery Corporation 7/2006-11/2007

Credit Card Collector

Assisted with preparation of monthly A/R aging reports for accounts over 90 days past due

Identified customer risk through knowledge of customers and key understanding of the tools to work towards achieving the departmental goals of reduction and improve customer satisfaction and cost reduction

Performed account/payment reconciliations

Gathered and verified all customer information for tracking purposes

Performed heavy skip tracing including background and credit checks

Responded to credit inquiries from external and internal clients

Identified delinquent accounts requiring external collection efforts

Documented daily collections activity

Associated Recovery Systems, Inc. 5/2005-7/2006

Collections Specialist

Reviewed open accounts for collection efforts

Made outbound collection calls in a professional manner while keeping and improving customer relations

Resolved client billings and rescued account receivable delinquency

Identified issues attributing to account delinquencies and discussed them with management

Reviewed and monitored assigned accounts and all applicable collection reports

Provided timely follow upon on payment arrangements

Collected customer payments in accordance with payment due dates

Mailed correspondence to customers to encourage payments of delinquent accounts

SKILLS

Strong communication, problem solving and analytical skills

Ability to work independently and adapt to a fast changing environment

Attention to detail and an eye for accuracy

Knowledge of procedures and practices in collections

Creative, self-disciplined and capable of identifying and completing critical tasks independently

Commitment to excellent customer service

Contact this candidate