Sales Customer Service
Resume:
Petrenko Yevgenniya
Ukraine, Kiev, N.Krasnova str.
**********@*****.***
Education:
**** - **** - **** ******** **********, Romano Germanic faculty, philologist translator.
****, **06, 2008, 2010 - SAS Flight Academy in Stockholm, flight safety procedures.
Total working experience: 14 years 11 months
Experience:
April 2004 - till now
Aerosvit Ukrainian Airlines
Position:
from 2004 till 2007 - Cabin Crew
from 2007 till 2010 - Senior Cabin Crew
from 2010 till 2014 - Instructor
Duties and responsibilities:
Searching for and coordinating of work with transport and forwarding companies,
Providing sales service to current clients, Order cycle and associated information
systems coordinating and controlling, Payments control, Shipping process control,
Logistics service providers invoices check, Collaborating with brokers, Providing
required internal and external reports, developing and monitoring of subcontractors
services.
Attending a pre-flight briefing, during which air cabin crew are assigned their working
positions for the upcoming flight. Crew are informed of flight details, the schedule, the
number of infants on board and if there are passengers with any special requirements,
such as diabetic passengers or passengers in wheelchairs.
Carrying out pre-flight duties, including checking the safety equipment and doing
security checks, ensuring the aircraft is clean and tidy and that information in the seat
pockets is up to date and all meals, drinks and stock are on board.
Welcoming passengers on board and directing them to their seats.
informing passengers of the aircraft safety procedures.
checking all seat belts and galleys are secure prior to take-off
Serving meals and refreshments.
Selling duty-free goods and advising passengers of any allowance restrictions in force
at their destination.
Giving first aid where necessary.
Ensuring passengers disembark safely at the end of a flight and checking that there is
no luggage left in the overhead lockers and no stowaways or suspicious items on board
Completing paperwork, including writing a flight report.
January 2015 till June 2017
Adelina Outsourcing
Position: Project Manager, Team Leader for foreign project.
Duties and responsibilities:
Planning, Organizing, Leading, Controlling, HR, Billing.
Supports team manager and performs management duties when manager is absent or
out of office.
Manages inventories and stock, including keeping detailed records of inventory use and
sales, and advising management on ordering where necessary.
Provides encouragement to team members, including communicating team goals and
identifying areas for new training or skill checks.
Assists management with hiring processes and new team member training.
Answers team member questions, helps with team member problems, and oversees
team member work for quality and guideline compliance.
Communicates deadlines and sales goals to team members.
Develops strategies to promote team member adherence to company regulations and
performance goals.
Conducts team meetings to update members on best practices and continuing
expectations.
Generates and shares comprehensive and detailed reports about team performance,
mission-related objectives, and deadlines.
Ensures company brand materials and physical working spaces meet and exceed
company presentation standards.
Provides quality customer service, including interacting with customers, answering
customer inquiries, and effectively handling customer complaints.
January 2018 - October 2018
SUSE Linux
Position: Chain Manager, Sales Manager.
Duties and Responsibilities:
Manage, nurture and convert inbound leads into sales opportunities; Identify strong
potential prospects using initiative and creativity, to generate outbound lead
opportunities; Assess and analyse a prospects current process and requirements;
Provide engaging and articulate information about SUSE value proposition to potential
customers. Maintain well organised, up-to-date and accurate sales information and
activity reports in CRM system.
Learn to manage complex enterprise sales throughout the sales cycle; Efficient
management of the sales pipeline using SUSE processes; Confidently participate in the
preparation of proposals and the presentation of professional product demonstrations,
via webinars. Meet personal targets and work towards SUSE’s sales goals and
profitability.
Demonstrates ability to interact professionally with potential customers via phone, email,
telephone conferencing, webinars and face to face, to discover their business needs
and develop a positive business relationship; Work closely within a small sales &
marketing team and develop cooperative working relationships with all company
colleagues; Provide accurate and timely information as required to project managers,
the delivery team and senior management; Adhere to company policies, procedures
culture and business ethics.
Skills:
Excellent communication, presentation, networking and negotiation skills.
Customer service oriented with a positive, well-motivated attitude. Conscientious, hard-
working and driven to improve sales and activity performance beyond targets.
Competent IT skills with a working knowledge of Microsoft Office, google programs and
social networking tools. Experience of CRM.
Good organisational and time management skills with the flexibility to prioritize as
necessary.
Ability to work well as a part of the team but also use own initiative, problem solving
skills, ability to remain calm under pressure and in emergency situations, good literacy
and numeracy skills, confidence, flexibility.
Languages:
Ukrainian - mother tongue
Russian - mother tongue
English - C1, experience with native speakers.
Spanish - B1
Chinese - HSK2
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