Management Software

Jodi L. Galloway

**** **** ******, ********, ** *6816 808-***-**** ac8dg7@r.postjobfree.com

Dynamic MBA Candidate who offers a background in Multi-Site Operations Management, and Project Management, contributes talent in Strategic Analysis / Planning, Short / Long-Term Goal Development, Multimillion-Dollar Budget Control, Forecasting, Logistics Control, Risk Assessments, and Documentation / Reporting; and exhibits an ability to see the “big picture” at all times, while still maintaining a firm grasp on the smallest details

Top Performer who can make decisions to reflect positively on operations in alignment with an employer’s vision, value, and goals, to attain a significant competitive advantage while demonstrating strong operations and project management skills, to establish and direct cross-functional teams that consistently meet key department objectives

Excellent Communicator who builds and sustains synergistic relationships with globally based senior-level management, public-sector officials, and operational / project teams; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity to maximize multi-level success

Professional Synopsis

Queens Medical Center (Dec 2018 To Present)

IT Admin Assistant

performs highly complex clerical, administrative and secretarial duties to assist senior and professional members of Department or Office. Interacts with other Offices/Departments and outside individuals and/or organizations to obtain and provide complex information. Screens calls, visitors and mail; responds to requests for information and attempts to resolve customers' issues. Keeps technology licenses and legal documents up to date and monitors contracts with technology vendors. Makes meeting and travel arrangements including communicating with agents, planners, and facilities to coordinate arrangements and ensure all plans are accurate; prepares travel vouchers and expense reports for information technology staff. Tracks departmental purchases and expenditures and prepares summary reports; determines and codes account numbers; prepares and tracks vouchers. Schedules service requests, and other activities for departmental employees; maintains activity and work logs; dispatches other employees on a regular or emergency basis.

STATE OF HAWAII (may 2018 to Oct 2018)

Computer Support End User

Performs in-depth analysis and make decisions on non-routine data processing problems for application to IT systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location, Requires IT experience or certification. Includes jobs such as: Help Desk-IT, Computer Technician, Technical Support Specialist and Computer Specialist. Technology applicable included: Backup or archival software (Backup and archival software; Disaster recovery software; Microsoft Volume Shadow Copy Service; Symantec LiveState), Configuration management software (Automated installation software; Deployment software; Patch management software),

CHAMINADE UNIVERSITY OF HONOLULU (may 2017 to April 2018)

Academic Advisor

Prepare, organize, and maintain appropriate resources, reports and statistical summaries. Serves as liaison and resource specialist, with academic and/or student services departments/organizations as needed and required. Audits, monitors, and evaluates individual student academic progress. Counsel and advise students in specific curriculum decisions including the choice and scheduling of courses, selection or change of majors and minors, etc., providing referrals to specific departments, schools or colleges as appropriate. Maintains administrative documents and confidential student records, and authorizes course withdrawals, adds, and drops as required

Assists students in developing a plan of study and registering for applicable terms

Serves on committees, and assists with new student orientations

Helps students understand their academic requirements report, and help to explain academic Policies, procedures, and applications for graduation

Informs students about alternatives, limitations and possible consequences of academic decisions (e.g. adding, dropping and withdrawing from courses; change of program, major and/or transfer institutional procedures)

Facilitates relationships between Military Bases, students, and other individuals, both on campus, and Island wide

Enhances student success, while optimizing current student body, and expanding market awareness and penetration, by identifying at risk students, supporting and encouraging personal confidence in academic decision making, and promoting student independence in academic processes, goals and objectives, while utilizing recruitment programs, RFI’s, and setups

UNITED STATES ARMY 1990 – 2012

NSCA, Squadron, Northwood (USANATO) European Command, England (November 2010 – October 2012)

Senior Network Plans & Operations Supervisor

Capitalized on the opportunity to lead forward-thinking operational initiatives in alignment with key objectives, including training, mentoring, and managing a top-performing 14-member team in preparing and executing 38 annual training events, as well as ensuring continual communications support to facilitate results-driven exercises

Supervisor of end to end communications information system services. Responsible for strategic planning, policy & capability related issues to Headquarters. Responsible for Communication Information System Planning, auditing, and analysis of Change Management

Designed and developed battle simulations and a training development room with 55+ computers

Developed short- / long-term Standard Operating Procedures (SOPs), including risk management efforts

Spearheaded several exercises involving complex communications networks working with foreign nations

Master Fitness Trainer, maintained Weight Control Program to assist Military Members in being in compliance to regulation, as well as “fit to fight”

Headquarters, 5th Signal Command, European Theater, Germany (December 2005 – October 2010)

Senior Network Analyst

Strategized critical communications support for both combat and humanitarian operations in support of a 500 personnel Joint Special Operations unit, including optimizing future and / or long-range mission planning efforts

Department of Defense Information Assurance Program Manager (IAPM). Provided Assurance Certification & Accreditation throughout the European Theatre. Prepared Technical Analysis reports and presentations. Assisted in the development, assessment and implementation of the G3 Plans and Exercises 1.15-million-dollar annual exercise budget

Planned and executed over 40 major events for the 5th Signal Command, European Theater

Successfully planned, established, and provided augmentation and support for a personnel and equipment recovery program

Developed a custom tracking matrix for 350+ Request for Forces (RFF) to increase efficiency

Orchestrated section training, tasking, operations, and personnel movement across 6 staff sections

Liaison Officer for 35th Signal Brigade. Improved overall unit manning and reporting accuracy for 3 Brigades across the entire Kuwait & Iraqi Theater

Developed strong and highly effective relationships with quality vendors throughout the German Economy, based upon a proven ability to manage scheduling, meet tight deadlines, and offer consistent high-quality events

U S Army Recruiting Battalion, Worcester, Massachusetts (June 2002 – November 2005)

Talent Requisition Officer

Ensured company compliance with federal and state laws, including reporting requirements, evaluated job positions, determining classification, exempt or non-exempt status, and salary bonus and compensation levels, planned developed, evaluated and improved upon communication methods and techniques for selecting, promoting, compensating, evaluating, and training potential. Prepared occupational classifications, job descriptions, salary scales and legal contracts, commensurate with measured candidate qualifications. Established the Military Careers Preparation Program (MILCAP) for the Grafton Job Corps Association, which laid the ground work for the adoption of the program throughout the National Job Corps Association

Exceptional interpersonal, communication and public relations skills that allowed the development of strong rapport with individuals on all levels. Outstanding record of achievement coupled with the ability to build and direct Centers of Influence (COI), collaboration between diverse academic, government and military entities alike. A consistent high level of performance dealing with people and services requiring solid management, organizational, time management and negotiating abilities. Results oriented, highly motivated to succeed. Energetic and assertive, adept at the coordination and implementation of multi-faceted operational procedures in established operations. Robust, highly intuitive knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems, enabled Worcester Recruiting Office to be selected for the prestigious National Job Corps Association Alpha Award

Selected, qualified and enlisted over 500+ candidates for entry into the United States Military

Acted as Liaison Officer in the capacity of increasing overall communications capabilities and rapport between City of Worcester Chamber of Commerce, Clark University, Worcester Poly Tech, Worcester Community College, Graton Job Corps Association, and the Worcester Recruiting Office, while setting the standards of collaborative effort for others to follow

Developed operations plans and maintained requirements and continuity tracking for current / projected years

As Master Fitness Trainer, created a Fitness Program to ensure Applicants on the Delayed Entry Program maintained the required level of weight compliance, and physical fitness capability that would help them to become highly successful Basic Training Graduates

Education, Professional Development & Technical Summary

Education

Master of Science, Information/Project Management (Projected Graduation April 2018, 4.0 GPA) Grantham University

Bachelor of Science, Multidisciplinary (Achieved, 4.0 GPA, Summa Cum Laude) Grantham University

Professional Training Highlights

Senior Leader Course Master Fitness Trainer Course Certifications – CPR / BLS / AED /Equal Opportunity Leader Course Advanced Leadership Course Unit Alcohol & Drug Coordinator Senior Safety Officer Leadership Course

Certification

Comp TIA Security+, Career ID COMP001006890404

Additional Professional Development Courses

Master Fitness Trainer Waveform Operating Concept Network Management Tools Cisco Switches / Hubs / Routers Video Telecoms

Microsoft Office (Word, Excel, PowerPoint, Outlook) Microsoft SharePoint Microsoft Windows Active Directory

Affiliation

Hawaiian Election Committee Volunteer

Natural Resource Defense Council (NRDC)

Professional References

Patrick VanRooyen, PhD

Managing Partner and CEO

Workforce Training Resources LLC

603-***-**** (New Hampshire)

ac8dg7@r.postjobfree.com

Angel J. Ramos

Command Sergeant Major (USA, Retired)

Principle-Talent Acquisition

Windstream Communications

706-***-**** (North Carolina)

ac8dg7@r.postjobfree.com

Norman Mitchell

Regional Vice President

Primerica Financial Services

254-***-**** (Texas)

Michelle Cohen

Director PACE Program, Former Supervisor

Chaminade University of Honolulu

352-***-**** (Oahu)

ac8dg7@r.postjobfree.com

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