DENISE WEBSTER

Atlanta, Georgia ***** Mobile 404-***-****

Email: ac8dg5@r.postjobfree.com LinkedIn: DeniseWebsterREP OBJECTIVE: To secure a support position that will utilize my extensive experience in customer service and project administration.

QUALIFICATION SUMMARY

§ 25-years experience in developing and maintaining customer relationships

§ Strong organizational and time-management skills

§ Outstanding negotiating and problem-solving skills

§ 8-years cash handling experience

§ 12-years experience training and coaching associates

§ Knowledgeable of federal and state regulations applied for real estate transactions EXPERIENCE

PROPERTY REHABILITION INVESTOR October 2013 – Present Sage Productions LLC Atlanta, Georgia

Analyze real estate market conditions and researched properties in selecting potential investment opportunities. Utilize knowledge of promotion and selling using various marketing strategies and tactics. Acquire distressed or foreclosed properties calculated to fulfill target return-on-investment.

Negotiate and oversee handling of property transaction contracts through coordination with lenders, attorneys, and inspectors. Composed contract documents, purchase agreements, and closing statements. SMALL BUSINESS CONSULTANT January 2011 – Present

Sage Small Business Solutions Atlanta, Georgia

Provide entrepreneurs business start-up coaching and support by assessing their needs and securing resources with focus on efficiency in time and cost. Design and manage websites using FrontPage, Publisher, Dreamweaver, and WordPress.

RESIDENTIAL RENOVATION MANAGER January 2009 – Present PROPERTY LEASING MANAGER Atlanta, Georgia

The Remodeling Planner

Assess renovation requirements and set project scope-of-work in fulfilling target property appraisal value. Locate, interview, and direct contractors to ensure tasks fulfilled on-time and on-budget.

Utilized Excel, MS Project, and iTaskX software for tracking of project costs and activities.

Coordinate acquisition of county builder permits and other project related documentation. Actively managed tenant selections, contracts, acquisition of rents, and maintenance of single-family properties. CERTIFIED PUBLIC ADJUSTER March 2013 – January 2014 Self-employed / Independent Contractor Atlanta, Georgia

Assessed scope of probable insurance claim, reviewed policy information, and clarified applicable property repairs covered by an insurance policy. Discuss claim details with all parties and take recorded statements to preserve the facts.

STUDENT / WORK-STUDY August 2010 – August 2013

Gwinnett Technical College, Construction and Trades Lawrenceville, Georgia

Assisted air conditioning technology and carpentry teaching staff as needed, including preparations for class lectures and maintaining organized laboratory work-rooms. Page 1 of 2

DENISE WEBSTER Page 2 of 2

WORK EXPERIENCE (continued)

COMMUNICATIONS SPECIALIST October 2006 – September 2008 Bank of America, N.A. Atlanta, Georgia

Identified support department communications needs, developed communications plans to address issues, and implement an approach plan. Applied knowledge of HTML, FrontPage, and Microsoft Publisher in development and maintenance of department intranet website. Utilized website development concepts and techniques in to ensure user satisfaction. Developed communications used to support multiple business groups with varied roles and responsibilities. CURRICULUM DEVELOPER November 2005 – September 2006 TRAINING FACILITATOR Atlanta, Georgia

Bank of America, N.A.

Developed training program and materials reinforcing company policies and procedures, and job specific requirements. Facilitated classroom training using composed training materials and intranet- based programs. Provided performance coaching of both team managers and individual associates using tools through observation, mentoring, evaluation, feedback, and team interventions. Directed training, coaching, and communication processes used to ensure associate readiness to perform efficiently and accurately in their support role.

DATABASE ADMINISTRATOR August 2002 – October 2005

Bank of America, N.A. Atlanta, Georgia

Applied knowledge of company policies and procedures in developing department database.

Maintained consistency and reliability of service-center, online database system used to support banking associates in serving customers within a high call volume environment. HELPLINE ANALYST II January 1996 – August 2002

Bank of America, N.A. Atlanta, Georgia

Proficiently interpreted customer needs and expectations, and directed associates from the high-volume call center environment in how to apply company policies, guidelines, and procedures. Maintained consistent, in-depth knowledge of bank processes, guidelines, and production systems through ongoing research and analysis. Assisted team managers with peer-coaching focused on efficiently analyzing and handling caller inquires.

CUSTOMER SERVICE REPRESENTATIVE II May 1993 – January 1996 Bank of America, N.A. Riverdale, Georgia

Assisted customers through response to requests for depository and loan account details, product best- fit consultation, and conflict resolution. Applied leadership skills to proficiently drive problem resolution efficiently and accurately.

EDUCATION

A.A.S., RESIDENTIAL CONSTRUCTION MANAGEMENT 2013

A.A.S., AIR CONDITIONING TECHNOLOGY 2013

RESIDENTIAL CARPENTRY DIPLOMA 2011

Gwinnett Technical College. Lawrenceville, Georgia PROPERTY AND CASUALTY INSURANCE CERTIFICATE 2012

Kaplan Financial Education. Atlanta, Georgia

A.A., GENERAL STUDIES 2008

Georgia Perimeter College Clarkston, Georgia

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