ELTON SHERMAN

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EXPERIENCE

Payment Specialist II

Comcast Xfinity

April 2015-Sept 2018

•Consulted with live agents to assist on customer’s accounts to give better understanding to a final and definitive decision while offering alternative avenues to refund payments.

•Utilized billing systems, adjustments, billing ledgers, archived work orders, databases, and customer records to assemble an accurate and dependable resolution to execute correct changes for the customer.

•Collaborated in a team setting to strategize new and innovative procedures about processes within handling with our customers.

Insurance Agent/Customer Service Representative

Velapoint Personal Insurance

July 2014-March 2015

•Created effective messaging using language, graphics, and marketing collateral.

•Worked closely with clients to identify their needs and challenges and provided solutions for the types of insurance clients were seeking.

•Cultivated and managed relationships with key clients, vendors, and community partners.

•Responded to all customer inquiries thoroughly and professionally.

QUALIFICATIONS

•Qualified specialist with 3 years in fast-paced customer service.

•Personable and professional under pressure.

EDUCATION

Mt. Hood Community College

High School Diploma Graduate of 2018

SKILLS

•Exceptional communication skills

•Accurate and detailed

•Customer service-oriented

•Professional phone etiquette

•MS Windows proficient

•Positive, friendly, & a quick learner

•Strong client relations

•Cash flow management

•Pleasant demeanor & people-oriented

CONTACT

e: ac8dg3@r.postjobfree.com

p: 503-***-****

a: 950 SW 21st Ave. 97205

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