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Manager Customer Service

Location:
Atlanta, Georgia, United States
Salary:
70000
Posted:
February 02, 2019

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Resume:

Frantz G. Pierre-Canel

*** ******* ***

Dallas, Ga. 30157

ac8df5@r.postjobfree.com

407-***-**** - Cell

470-***-**** - Home

OBJECTIVE:

Technical Recruiter seeking a position interfacing between technical managers and the recruiting agencies/candidates. I have strong ability to understand and clarify the needs of the technical manager and communicate the detail requirements to the candidates. Screen candidates thoroughly before they meet with hiring managers. Ability to work in a high-volume and fast-paced environment. I am available to work in Alabama, GA, SC and Florida

Qualifications:

15 years of Information Technology recruiting

3 year of Healthcare Informatics recruiting

6 years system analyst

4 years Human Resources

Experience in developing cost effective recruiting strategies which are unique to each position

Excellent presentation to hire ratio

Proficient with a wide variety of recruiting resources

Expert level user of the internet as a recruiting tool

Experience in cold calling tactics

Experience of leading a team of recruiters in a high-volume technical recruiting environment

Diverse Human Resources experience including Affirmative Action and EEO hiring policies, employee relations, no compensation and training

Experience with H-1B and TN Visas process

Johnson Service Group, Inc, Marietta, GA May 2018 – Present

Senior IT Recruiter

JSG specializes in placing mid-to upper-level IT professionals in an array of positions, including contract, contract-to-hire and direct hire positions within Fortune 500 companies and public sector organizations at the Federal, state and local levels.

Responsibilities: Responsible for identifying Information Technology (IT) talent for the Clients and Internal job openings. Source candidates from job board (Monster, Dice, CareerBuilder, etc.), LinkedIn, and the internal ATS Bullhorn. Recruited for all types of IT positions including Project Managers, Network Engineers, System Admin/Engineers, Quality Assurance, Business Analyst, Web Developer, Solutions Architects, Security Analysts, Business Intelligence Developers, etc. Managing the Internet-based recruitment process based on changing priorities and client needs. Identified technical talent to meet client requirements and provide consistent support and direction to candidates on their position status. Met with candidates to evaluate their skills and understand their job preferences. This included conducting interviews with candidates to determine if they have the knowledge, skills, and abilities to perform well at the job. Involved in negotiating salary and bill rates with candidates and clients. Train new recruiters on all duties of full life cycle recruiting, Applicant tracking system (Bullhorn) and all internal admin related duties including on boarding, hiring, and firing of consultants. Maintained an average of 2 to 3 hires month on perm and contract opportunities.

Noble1 Solutions, Inc Dec 2015 to April 2018

Sr. IT Recruiter (Perm)

Met directly with CEO, COO, HR Executive, and other Program Executives for large government contracts. Strategized with executives on hiring initiatives.

Owned full-life cycle recruiting process: interview, offer, negotiations, and closing candidates for all requisitions assigned.

Optimized job postings; provided sourcing solutions for positions to include Network Architects, Systems Engineers, Email Administrators, Network admins, Storage Engineer, Field engineers, NOC techs, Java Developer and Architect, IOS and Android Developers, .Net and SharePoint, UI AND UX Developer and Designer, Oracle and SQL Server DBS and Conference Coordinators.

Developed and maintained candidate and hiring tables/metrics.

Tracked the candidate’s status from initial contact to actual hire date; must be able to give information upon request on status of candidate to include but not limited to: interviews with manager, confirm clearance/poly status, and track items such as start date, clearance info, status, etc.

Navigated the Internet, using various sources, to review resumes and produce qualified candidates.

Developed and maintain a network of contacts to help identify and source qualified candidates.

Provided customer service to hiring manager, candidates and employees by answering hiring questions/concerns in a timely manner.

Screened and followed appropriate procedures for recruiting personnel as they relate to interagency security clearances and qualification for contractor personnel.

Ensured ATS integrity and consistency.

Maintained hiring records in compliance with government requirements.

Followed all OFCCP guidelines.

Cox Enterprises

Sr. IT Corporate Recruiter (Contract) June 2015 to Dec 2015

Collaborate with Managing Director to develop a focused search strategy.

Develops and executes on recruiting strategies and programs to research, identify, source, and recruit high quality Information Technology candidates enterprise-wide.

Defines and implements a targeted search strategy for each open IT positions.

Identifies and implements improvements to the recruitment process.

Responsible for partnerships with executive search vendors, including, but not limited to, external recruiting firms, research firms, and other recruitment vendors in support of IT recruiting efforts.

Manages consistent use of the applicant tracking system (ATS) with respect to IT recruiting.

Supports recruiting requisition process within the ATS system to ensure adherence to compliance and regulatory protocols.

Supports management by providing recruiting advice and counsel relevant to Information Technology search.

Partners with Compensation, as appropriate, to ensure offers are compelling, competitive, and equitable.

Generates offer letters and makes offer recommendation to Hiring Manager. Extends, negotiates, and closes candidate offers.

Identifies and develops relationships with professional and IT networking groups to support IT recruiting needs.

Partners with Diversity Inclusion teams in developing and managing relationships with diversity organizations to identify top talent.

Partners with Talent Acquisition Shared Services leadership in managing relationships and expectations with appropriate market executives.

Responsible for maintenance of executive talent acquisition recruiting metrics and scorecard.

Handles certain sensitive or IT searches as well as may assist Recruiting Team during peak hiring needs.

Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value.

Experis IT

Sr. Recruiter (Contract) Jan 15 – June 15

Currently employed by Experis™, the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.

**Dedicated to Information Technology (IT) sector serving City Bank, Bank of America, and JPMorgan & Chase.

AppleOne – At-Tech Staffing Dec 2011 to Dec 2014

IT Recruiter / BDM / Account Manager

Hands-on experience in US Recruitment - hiring consultants of H1B, Green Card Holders on W2, C2C, 1099 Norms in various departments of Fortune 500 clients.

Sourcing, screening, qualifying, referral checking, recruiting and selecting candidates for full-time and contractual staffing needs

Account Management by building / maintaining relationships with Client Channel partners gathering requirements, keep track of daily of open / closed / priority requisitions, submitting resumes, scheduling interviews and making sure placements happen

Some Knowledge on Business development - identifying new clients, onsite prime vendors generating business opportunities

Sales and Marketing calls, consultative selling, negotiating contracts, forming alliances and conduct in-person meetings with clients and consultants for selling our IT Services

Excelled in Recruiter role by identifying candidates using creative sourcing methods such as internal database, Talent search engines, Job Portals, Internet searches, job postings, applicant referrals, technical user-groups, networking, LinkedIn, Facebook etc

Experience working in a very fast-paced group in a stressful, deadline-oriented work environment with exceptional multitasking skills – handling multiple requirements, making quick submissions, scheduling & arranging Interviews, conducting prescreen interviews, referral checks, negotiating salary/rates, Preparing Candidates for Interviews, getting MSA agreements signed, process the PO/Offer Letter, Get Joining date & Logistics, On-Boarding, Collecting Timesheets etc.

Hired for: SAP, Oracle, Peoplesoft, Microsoft Technologies, .NET, C#, Java, Mobile Applications - iPhone / android, i2, Business Analyst, Cisco Network Engineers, Siebel CRM, OBIEE, Krognos, QA Tester, Salesforce, MicroStrategy, Hyperion, Cognos, SAS, Informatica, etc…

Randcol Staffing Fort Lauderdale, Florida March 08 to Dec 11

IT & Healthcare Recruiter

Manage full life-cycle recruitment process, including posting jobs, sourcing candidates, interviewing, reference checks and salary negotiations.

Compile new-hire orientation packets and facilitated the transition from candidate to employee.

Recruit and place IT and Healthcare staff at all levels for temporary, contract, and direct hire positions.

Utilize all available resources for sourcing candidates, including internal database, LinkedIn, Facebook, internet job sites, candidate and client referrals and local job fairs.

Streamline operations by overseeing and managing administrative details pursuant to applicant, candidate and employee tracking, weekly payroll, employee issues and customer service.

Train supervise and counsel other recruiters and support staff.

Initiate and establish relationships with new clients through cold-calling and candidate referrals.

Source technical candidates for positions in the IT industry including candidates from desktop support to senior level embedded software Engineer, project managers.

Sources included: Telephone lists, social activities, newspaper ads.

Conducted 5 + in person candidate interviews per week. Conducted 30 + telephone interviews per week

Successfully negotiated terms of employment agreements and consistently stayed within budget

Worked closely with Superintendents, CEO’s, and Medical Directors of Hospitals and Residential Facilities and Executive Directors of Community-Based Outreach Programs

Communicated with clients proactively and consistently by phone and on-site visits to fine-tune specifications for new positions and to insure ongoing satisfaction of existing staff’s performance

PMH Resources Inc. (Contract) 8/2007 to 2/2008

Sr. IT Recruiter

Source, recruit and pre-screen software and hardware engineers.

Interview and verify reference information of candidates.

Analyze background, education and career goals in comparison with the current needs of the access organization.

Schedule team-interviewing sessions.

Primarily focus on internet recruiting.

Source technical candidates for positions in the IT industry including candidates from desktop support to senior level project managers.

Sources included: Telephone lists, social activities, newspaper ads.

Conducted 5 + in person candidate interviews per week. Conducted 30 + telephone interviews per week

Met company goal of 10 submissions per week/recruiter.

Assisted technical candidates in writing effective resumes for submittal to clients.

Made my first placement in 2 weeks after getting on board with the company.

Trained junior recruiter on database software and effective recruiting techniques.

Implemented a new database for the company that will allow us to be more efficient with recruiting and sales tracking of job orders and candidates.

Staffing included the following: Permanent placement, contract placements, contract to hire, and staffing project as well.

Modis IT Inc 9/2006 - 6/2007 Maryland (Contract)

Sr. Technical Recruiter 9/2005 - 7/2006 Orlando (Contract)

Initially responsible for full life cycle recruitment through Modis IT Outsourcing business line

Full life cycle recruitment for all Corporate Staff functional areas. This includes screening, compensation analysis, offer letters and on boarding process for new employees

Maintain strong working relationships with department hiring managers, employees, external applicants and human resources team.

Train managers on Applicant Tracking System, recruitment process, career development, performance management and diversity strategies.

Counsel managers on assessing business needs to develop new positions needed in department and work with them to develop position profiles.

Conduct new employee orientation and involved in exit interview process.

Partner with Compensation department on salary surveys, consolidation and expansion of corporate staff occupation codes, and aid in administration of job descriptions.

Assist HR team with manager and employee relations issues.

Handle all VISA transfers and Green Card PERM processes for Corporate Staff positions.

Manage two Recruitment Specialists and monitor daily process of Employment Specialists (handle background checks) and Competency Interviewers

Average 6-10 placements a month

Kelly IT Resources (Perm) 8/2000 - 2/2005

Sr. IT Technical Recruiter for the state of Maryland, DC and Virginia

Responsible for recruiting large strategic accounts including Government Contract BG & E, Becton & Dickerson, Diagnostic systems, Baxter Healthcare, John Hopkins, Medstar Healthcare, DynCorp, Lockheed Martin, GE, Verizon, Sprint, Booz-Allen, Intel, Blue Cross Blue Shield, Acrodyne, Foss, Oracle Corporation, Brown & Roots etc...

Met with technical Vice Presidents, Project Manager and their staff to discuss departmental hiring needs.

Consulted with employers to help them fine-tune corporate hiring procedures and best practices.

Researched high-tech market in order to identify leading company working specific niche technologies.

Presented qualified candidates, resulting in new accounts.

Source key computer professionals for commercial firms as well as contractors to the department of Defense, CIA, and civilian government agencies.

Searched for potential applicant by cold calling, networking, references check, referrals, job fair, advertising and using the internet.

Briefed candidates in effective interviewing strategies, salaries negotiations, and career development.

Negotiated placement relationships and contact; extend offers and closed both client/ company and candidates.

Average 6-10 placements a month

PCTEK Consulting (Perm) 6/1997 - 7/2000

Technical Recruiter

Source, recruit and pre-screen software and hardware engineers.

Interview and verify reference information of candidates.

Analyze background, education and career goals in comparison with the current needs of the access organization.

Schedule team-interviewing sessions.

Met company goal of 10 submittals per week/recruiter.

Made my first placement 2 weeks after getting on board with the company.

J & L Contract Services Inc. 2/1992 -6/1997

System Analyst

Responsible for all aspects of maintenance, support and operation of an IBM AS/400 in a multi-platform healthcare environment.

Performed system administration tasks daily and coordinate hardware and software upgrades while minimizing downtime.

EDUCATION

Yorktown Business Institute: Data Processing Specialist 1983

Montgomery College: Computer Science 1987

Delta Computer Education: Oracle / PowerBuilder Developer 1998



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