Roderic Antoniano

Blk *, Lot ** Woodcrest

Ligas 2, Bacoor, Cavite

Cell No. 093*-*******

ac8ddb@r.postjobfree.com

Objective:

To join a successful, stable company that provides its Managers with the tools, and development programs and advancement opportunities for continued career growth.

Personal Experience:

Oct 2016-April 2017 Alabang, Philippines

Genpact Philippines

BPO Agent

-Responsible for Incoming Calls.

-Answers all Customers Inquiry related to their Credit Cards transaction.

-Application of telephone Etiquette at all time.

April 2016- July 2016

Canyon Cove Hotel and Spa Resort Batangas, Philippines

F & B Service Audit

- Records finding and recommends corrective actions.

- Notes any lapses during operation with the team member’s guest’s service and

Provide coaching on the spot.

- Checking any lapses before Pre- opening, during operation and at closing time.

- Presentations in the whole week events and come out with the Action Plan.

May 2011-January 2013 Selangor, Malaysia

Vietnam Kitchen Restaurant

Restaurant Manager

Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.

Resolve customer complaints about food quality or service.

Direct cleaning of kitchen and dining areas to maintain sanitation standard, and keep appropriate record.

Maintain budget and employee records, pay bills and or monitor bookkeeping records.

Total receipts and balance against sales, deposit receipts, and lock facility at end of the day.

Recruit, hire and oversee training for staff.

Monitor food preparation and methods.

December 2008-April 2010 Manama, Kingdom of Bahrain

The Great American Bagel Restaurant

Restaurant Manager

Achieve sales & profit target-manage P&L to required budgets.

Monitoring and analyzing sales performance and transaction report to determine possible areas of improvement.

Maintain and improve QSC standards ensuring profitability, sales growth and other agreed goals.

Ensures that security measures and policies relating to cash stock and assets are implemented effectively with regard to sales.

Ensures that all staff and management are trained to the required standard.

Motivation & development of staff & supervisors in line with business objectives.

Delegates key tasks to supervisors to maximize their potential and identify potential in staff members and develop accordingly.

Implementation of local restaurant marketing plan.

Implementation of health and safety with an adherence to all current legislation.

Ensures the proper level of hygiene, safety & maintenance in the restaurant, safe condition of work and food handling procedures with regard to HACCP principles.

Running catering operations in organizations such as Banks, Offices, Schools and other function or events.

May 2000-December 2008 Manama, Kingdom of Bahrain

Burger King Restaurant

Restaurant General Manager

Executes direction and sales strategies to achieve sales targets or improve sales performance.

Monitoring and analyzing sales performance and transaction report to determine possible areas of improvement.

Communicates targets and direction to subordinates to promote teamwork.

Handles guest complaints, with the direction of promoting guest goodwill.

Implementing measures to reduce losses for improved profit.

Ensures proper maintenance and use of resources/Supplies/Facilities and equipments to minimize engineering cost and repair.

Ensures that subordinates are properly trained on their responsibilities and company rules and regulations.

Evaluates employee performance, recommends promotions, transfer and dismissal, conduct employee guidance and counseling to discuss expectations and performance standard.

Responsible for holding controllable P&L line items within budget.

Ensures employee benefit programs are properly administered / Employee of the Month. Clean & Safe / Hot & Fresh level of the store at all times.

June 1996-December 1998 Kuala Lumpur, Malaysia

KFC Holdings Berhad

1st Assistant Manager

Assists the Restaurant Manager in the control of all P&L line items.

Management of daily operational and maintenance issues, stocks managing, ordering preparations and labor.

Leading the staff in delivering the highest standard of service to our customers and lead the staff in delivering the operations excellence.

Ensures restaurant compliance with KFC Quality, Safety, Security and Legal Standards.

September 1992-September 1995 Abu-Dhabi, U.A.E.

KFC Americana

Front of the House

Greet and serves customer in a dynamic and prompt manner and provide food of high quality and standard.

Responsible in cash handling, inventory and daily sales report turn over to immediate manager.

Perform other task that may be assigned from time to time.

Education:

Philippine Maritime Institute with a course of Bachelor of Science in Customs Administration

1988-1992 Manila, Philippines

Personal Data:

Date of Birth: July 16, 1970

Age: 48

Status: Married

Nationality: Filipino

Religion: Roman Catholic

Passport No: P8635370A

Skills:

Application of Office Microsoft Excel and Word / Internet browsing

Knowledge in P&L/ Inventory/Food Costing

Customer Oriented

People Development

HACCP Application

TRAININGS/SEMINARS:

Food Handler Course

Selangor, Malaysia

October 31, 2011

ServSafe-Food Protection Manager Certification Examination

Jawad Business Group-Manama, Bahrain

November 1-3, 2008

Basic Management Training Course

Burger King International Franchisee, Bahrain

18-20 July 2000

Basic Food Hygiene and Safety Training Program

Jawad Business Group – Manama, Bahrain

August 26, 2007

Goal Setting

Jawad Business Group – Manama, Bahrain

June 08, 2003

Effective Management Skill

Jawad Business Group – Manama, Bahrain

20-22 July 2002

Restaurant Management Training Program

KFC Holdings Malaysia

December 01, 1996

Food Handlers Course

KFC Holdings Malaysia

October 14, 1997

CHAMPS ( Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed ) KFC Holdings Malaysia

Contact this candidate