Abhishek Singh [CURRICULUM VITAE]

Direct dial: 886******* Email: ac8dc9@r.postjobfree.com Location- Gurgaon/Delhi

Process Excellence Professional with 9+ years in Sales, Operations and Quality

Educational Qualification

Executive MBA

Professional Experience

From Jan 2018 till date.

Nityo Infotech

Designation: Manager Corporate Sales/Manager Inside Sales.

Accountabilities:

Selling the SAP solution to the SEA market.

Skilled in Integration, Vendor Management, Pre-sales, Customer Relationship Management (CRM), and Business Analysis.

Highly focused, goal-oriented, and dedicated professional with over 9+ years’ experience in Business Development, Account Management, Client Servicing and Service Delivery Key areas of expertise include Customer Support, Corporate Communications, Human Resource and Business Development.

Key Account Management and hands on experience in quality assurance and achieving total client satisfaction through adherence to service quality standards and norms.

Productive Team handling by identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation and achievement amongst team members.

Multi-tasking on several projects, Recruitment, Training, People Management, Employee Relations, resolving conflicts, grievance handling, mentoring team members and possess excellent decision making ability.

Build a solid corporate, inside sales/lead that exceeds sales goals.

Ensure that sales pipeline remains fill with qualified leads & prospects.

Evaluate and improve inside sales and sales administration process.

Ensure accurate and complete information is captured in customer relationship management (CRM) system.

Coordinate with the channel partner and vendors to quote the customer.

Interacting with customers on regular basis till the deal is not finalized.

Providing after sales support as well.

From July 2016 till Jan 2018.

Arvato Bertelsmann Marketing Services

Designation: Account Manager Inside Sales/Corporate Sales (Microsoft)

Accountabilities:

Selling Azure as a cloud solution to the SMB for India market however, majourley covering the South India and North India.

Skilled in Integration, Vendor Management, Pre-sales, Customer Relationship Management (CRM), and Business Analysis.

Highly focused, goal-oriented, and dedicated professional with over 9+ years experience in Business Development, Account Management, Client Servicing and Service Delivery Key areas of expertise include Customer Support, Corporate Communications, Human Resource and Business Development.

Key Account Management and hands on experience in quality assurance and achieving total client satisfaction through adherence to service quality standards and norms.

Productive Team handling by identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation and achievement amongst team members.

Multi-tasking on several projects, Recruitment, Training, People Management, Employee Relations, resolving conflicts, grievance handling, mentoring team members and possess excellent decision making ability.

Build a solid inside sales/lead that exceeds sales goals.

Ensure that sales pipeline remains fill with qualified leads & prospects.

Evaluate and improve inside sales and sales administration process.

Ensure accurate and complete information is captured in customer relationship management (CRM) system.

Coordinate with the channel partner and vendors to quote the customer.

Interacting with customers on regular basis till the deal is not finalized.

Providing after sales support as well.

From May 2014 till July 2016

Cognizant Technology Solutions

Designation: SME (Google Places)

Accountabilities:

Maintaining daily, weekly and monthly Scorecard for the team.

Ensuring that the team targets are met and formulating team strategies to achieve the goals.

Ensure compliance with internal policies & procedures.

Being accountable for the product knowledge test and motivation of the team members.

Coach/mentor team members, design/ monitor individual plans for better performance, facilitate their growth with deliverables linked to the Portfolio goals.

Conduct Monthly reviews for agent performance against the KPIs and provide feedback.

Build a solid inside sales/lead that exceeds sales goals.

Ensure that sales pipeline remains fill with qualified leads & prospects.

Evaluate and improve inside sales and sales administration process.

Ensure accurate and complete information is captured in customer relationship management (CRM) system.

Coordinate with the channel partner and vendors to quote the customer.

Interacting with customers on regular basis till the deal is not finalized.

Providing after sales support as well.

From September 2013 till April 2014

IBM Daksh is a young and vibrant company.

Designation : Lead-Operations (Operations)

Accountabilities:

Preparing and publishing daily call report.

Maintaining daily, weekly and monthly Scorecard for the team.

Regulating the process through which we measure actual performance, compare it to standards, and act on the differences.

Ensuring that the team targets are met and formulating team strategies to achieve the goals.

Holding regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination.

Coach/ mentor team members, design/ monitor individual plans for better performance, facilitate their growth, with deliverables linked to the Portfolio goals

Ensure compliance with internal policies & procedures.

Effectively plan, prioritize, and execute everyday floor operations ensuring compliance.

From April 2011 till May 2013

Vcare Corporation

Vcare Corporation has presence in US, UK and India. The company has been in existence since 1999, helping both large and small corporations. The US Corporation is incorporated in Seattle, WA and has offices in downtown Seattle. Vcare Corporation is a leading provider of Business process outsourcing services offering call center, software development, IVR customization services, billing and knowledge process services.

Designation : Associate and Quality Auditor (Handling U.S. & U.K Based Processes for Process Excellence & Quality).

Accountabilities:

Defining Quality benchmark for processes & client interactions for representing processes.

Conducting Audits to check adherence to SOPs.

Maintaining daily, weekly and monthly Scorecard to ensure that Quality is meeting client expectation.

Regulating the process through which we measure actual quality performance, compare it to standards, and act on the differences.

Being accountable for the papers performance and motivation of the team members

Ensuring that the team targets are met and formulating team strategies to achieve the goals.

Identifying potential people issues amongst the team and resolving the same on a proactive basis

Holding regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination.

Coach/ mentor team members, design/ monitor individual plans for better performance, facilitate their growth, with deliverables linked to the Portfolio goals

Ensure compliance with internal policies & procedures.

Analyze, maintain & report - Process for client & internal management, Agent MIS: Call Monitoring/ Account Audit, Agent performance incentive.

Effectively plan, prioritize, and execute everyday floor operations ensuring compliance.

Streamlined a domestic process

Monitoring calls on daily basis

Conduct Monthly reviews for agent performance against the KPIs and provide feedback.

Driving Process Management, Process Control, implementation of Metrics, Audits.

Maintaining the Quality of work in Organization, authenticate the problems which hinder the quality of work and causes of loss to the company and give right solution at right time

Handle Escalations and complaints.

From Jan 2007 to Dec 2010 with V Solutions Private Limited

V Solutions was a leading provider of Transformation and Outsourcing services in multiple industries including insurance, transportation and travel.

Designation : Associate & Sr.Associate

Handling customers & make them delight through strategic skill & soft skill on the call as per process compliance.

Resolving customer’s queries, complaint & proving FTR for meeting customer requirement & enhancing customer satisfaction.

Contact Information-

Present Address - Delhi.

Marital Status- Single.

Work Preference- Anywhere & 24*7*365[Flexible]

Abhishek Singh

Date-

Contact this candidate