AMY MCCORMICK

CONTACT

cell

509-***-****

gmail

ALMCCORMICK94

linkedin

/AMYMCCORMICK

SKILLS

BUDGET DEVELOPMENT

STRATEGIC POSITIONING

STAFF DEVELOPMENT

POLICY DEVELOPMENT

HUMAN RESOURCES

PROCESS OPTIMIZATION

UNION NEGOTIATIONS

COMMITTEES

WORK EXPERIENCE

OPERATIONS MANAGER – SPOKANE COUNTY 911, SPOKANE, WA

January 2004 – current

-Development and management of $7.5m operating budget

-Oversight of 70+ employees

-Responsible for Human Resources (hiring, testing, training, discipline)

-Successful union negotiations

-Established Quality Assurance program

oImplemented call processing changes

-Identified and evaluated new technologies for implementation

o GEM-Text to 911

oRapidSOS

-Tracked revenue trending for agency positioning

-Motived and proven leader

-Skilled in managing groups under pressure

-Skilled in application of Lean Principles when evaluating process revisions

-Oversight of Training Program

oAPCO P33 Certification

-Training Program – APCO P33 certified

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Washington State 911 Coordination Office –

911 Advisory Committee Member : Representing Urban Counties Eastern Washington

o Policy Subcommittee

oNG911 Subcommittee

EDUCATION / TRAINING

Kinman Business University, Spokane, WA

Degree - Accounting

NENA

Certification – Center Manager Certification Program (CMCP)

APCO INTERNATIONAL

Certification – Certified Public Safety Executive (CPE)

SCGI CONSULTING

Executive Leadership Training

Contact this candidate