Kien Hunter

248-***-**** ac8das@r.postjobfree.com www.linkedin.com/in/kienhunter

PROFESSIONAL SUMMARY

Started from level 1 support and worked up; experienced in documentation, support, training, and a myriad of other entities within IT. Through multiple career moves, interacted with clients (local and international), customers, corporate executives, vendors, and everything in between (in multiple capacities). This plethora of interactions and relationships have transitioned from the information technology space into the information security space to reinforce the educational background to make for a better-rounded and professional individual.

Education/Certification(s)

M.S. Degree: Information Assurance, Management Concentration

Eastern Michigan University, Ypsilanti, MI

B.S. Degree: Telecommunications/IT

Michigan State University, East Lansing, MI

CompTIA Security+ (SY0-501)

AWS Certified Cloud Practitioner

ITIL Foundation 2011 V3

Documentation

Training & Instruction

Vendor Management

Customer Relations

Managing Projects

Account Management

Communication

Liaison

Leadership

Security

Time Management

Assistant Management

PROFESSIONAL EXPERIENCE

Blue Cross Blue Shield of Michigan (@Optech) – IT Security Specialist II

MI 6/2017 – 4/2018

Predominantly worked on both the BCBSM Information Security Training & Awareness and Governance (InfoSec policies & standards) teams. Function was from project planning aspect of information security. Team(s) held responsibility for writing and maintaining information security policies and standards in compliance to regulatory requirements and organizational directions and ensuring security training was executed seamlessly. A secondary component of the training team was to assess any gaps within corporate structure that requiring implementation of security modifications within organization using a number of campaigns within the corporate environment (such as social engineering campaigns).

Document/restructure existing BCBSM training material; trained groups of newly hired employees in security awareness policies and procedures

Managed multiple social engineering campaigns within BCBSM information security environment (i.e. phishing and vishing) utilizing third-party vendor source. Detailed data analysis with established metrics were provided to management in an actionable reporting format to assess organizational security training needs for employees

Frequently collaborate with management and vendors to drive security training initiatives to completion, as well as set up user round table sessions with clients to test training processes and procedures to ensure accuracy, addresses client concerns, and promote and ease of use upon deployment

Created and modified corporate policies/standards/guidelines, within the MetricStream GRC tool, to align the current BCBSM policy structure to a HITRUST framework. Directly engaged in drafting, review, and consultation of Information Security policies and standards involving ISO, HITRUST, and HIPAA

Responding to RFP’s (Request for Proposal) and RFI’s (Request for Information) from BCBSM clients for information security questions regarding historical security data

Planned, developed, and executed training plans for all BCBSM employees; quantified/qualified metrics for all training results to dictate next steps for the BCBSM training program. Also, identify gaps in security training and documentation as well as specific parts of the organization that have a need for training.

Evaluated vendors and pricing for events related to information security department. Worked closely with management and all necessary stakeholders to draw up financial comparisons, vet company requirements for each vendor/application, and adhere to any departmental budgets or constraints

Accenture - Senior Application Technical Analyst

MI 4/2014 – 5/2017

Acted as level 4 support for The Dow Chemical Company for all back-end applications regarding support of Tech Management Reporting team. Also security technical analyst on the team and handle security related incidents that involved the applications supported for the client. The Tech Management team supported multiple applications such as SAS, Cransoft, Tableau, and SAP BusinessObjects Business Intelligence/XI/Data Services.

Performed adaptive & preventative maintenance/planned and tested within application landscape to ensure that current strategies stayed at minimum 90% effective or to pinpoint areas where they could be improved

Acted as liaison, between other technical management teams and clients, to ensure that all milestones and objectives were met, address any specific application issues that would need to be investigated by multiple teams, and discuss any upcoming releases/updates for all client facing and back end applications with our technical space

Improved technology procedures (such as system maintenance and security) to streamline efficiency to at least 80% between all areas of technical management space as well as review with all necessary stakeholders to ensure exceptional ease of use for all departments

Created/improved documentation to define company policies and distribute them throughout technical management organization and executed training on documentation where necessary as well as identify/verify any gaps within the documentation

Participate in Disaster Recovery testing event, to ensure the functionality and effectiveness of any of the systems in the reporting space to remain high

Built-out/upgrade multiple virtual application environments for clients to ensure effectiveness (from at least 85%) for users to process/distribute/deploy data throughout application life cycle

Accenture - Security Technical Analyst

10/2014 – 5/2017

Responsible for altering any security guidelines that impacted team’s reporting space. Assures all reporting security issues were addressed, any documentation that was shared between any technical management teams were kept up to date, and assured that application/Windows group membership stayed within code per the client’s standards.

Modified security for multiple applications during company-impacting security overhauls to bring all security aspects to a uniform standard

Created and modified current GPOs and OUs (per project) to align them with current company security policies

Created/updated security documentation to explain any current security structure changes to ensure that all technical management teams were up to date on all reporting security implementations

Review security procedure documentation to assess any version gaps that could occur; Compare past and present procedure documents to ensure that the most efficient process is followed within the most current version

Evaluated security credential needs (via internal security requests) for multiple reporting applications and grant necessary access for multiple divisions of technical management department

Managed security within client’s internal credential housing website so access could be audited and controlled

Oakwood Hospital - Application Systems Analyst

9/2012 – 4/2014

Worked closely and primary with radiology department. Used several applications daily to support radiology department such as PACS, Penrad, and Powerscribe. Provided support for all imaging functions, as well as on site assistance working with vendors, radiologist, and other medical staff. Tested functionality for applications per the specifications of the clients.

Managed projects of varying scope including planning, identifying risks, application testing, and implementing regarding radiology department and application support

Collaborated with vendors to implement testing procedures for ancillary applications and document any changes needed for our clients (also trained on new modifications if needed)

Created and modified training documentation for use by the IT staff and clinical staff

Analyzed and troubleshooted issues between applications and virtual medical environments dealing with medical record identifier issues, image discrepancies, or other system functionality

GalaxE.Solutions - Network Administrator

2/2011 - 9/2012

Provided level I and II support for 150 users. The Detroit office was newly established; I worked closely with IT manager to help bring new facility up to code with company standards. This involved interacting with the physical security systems, LAN/WAN support, and a plethora of other duties.

IT and Office Project management for new GalaxE Solutions Detroit, Michigan Office

Implemented enterprise Systems management functions: capacity planning, resource utilization, error and disaster recovery, User troubleshooting, System monitoring, system documentation, patch management, service pack updates, anti-virus administration, performance tuning and capacity management

Trained new hire associates on IT equipment and procedures and produced documentation to help with new hire transition

Administration of Blackberry as well as Microsoft Exchange Server

Ascension Health Information Systems - IT Service Analyst

9/2010 - 2/2011

Tasked with troubleshooting software (and some hardware) issues for various client as was necessary. The sites were predominantly medical oriented (hospitals, medical labs); department was very close in customer relations with doctors, nurses, and the on-site IT support.

First level support for all of Ascension health locations (500+ locations including clinics, surgery centers, etc.)

Troubleshooted medical applications such as Cerner, Meditech, AS400, and a plethora of other medical applications

Collaborated closely with Incident Coordinators to route incidents to proper resolver groups to maximize service level

Blue Water Technologies - Client Service Support Representative

10/2008 - 9/2010

Provided support for human resources kiosk for use in client's facilities. The support for HR kiosks entailed on-site support, installing client software at the customer's facilities. While using a web based application, these kiosks could be updated and patched remotely. Responsible for supporting hardware aspect of the systems, which included analyzing and resolving any hardware problems within the Blue Water office or contacting the system vendor to work with scheduling service calls.

Managed outages while investigating log discrepancies; tested solutions to recurring issues and provided reports to various levels of management

Assisted with security deployment strategies and managed employee communication on deployments

Monitored multiple system/networks using virtualization tools to keep support as efficient as possible

Acted as liaison between Blue Water Technology staff and client human resources to ensure critical technology processes aligned with IT Strategies to HR/Business requirements

Managed backend backups and server maintenance to meet Disaster Recovery Policies

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