Manager Customer Service

Career Objective:

I am currently seeking a company that I can grow with and provide me with excellent benefits.

Experience:

Subcontractor: Office Manager/Bookkeeper/Project Manager

Glen Allen, VA

April 2, 2018-Present

Ensures accounts are updated, invoicing, billing, A/R, A/P, Payroll, monthly reconciling of accounts. Daily walk through of homes to ensure subcontractors are scheduled appropriately and spec homes are on track to close on time.

USA Home Sales Center: Home Sales Manager

Greeneville, TN

November 3, 2015-April 02, 2018

Provided affordable, attractive housing and excellent customer service. Maintained follow-up with customers to ensure their home purchasing experience was complete and 100% satisfactory.

Freedom Homes: Home Consultant/Sales

Buckhannon, WV

July 31, 2012-November 3, 2015

Primary responsibilities included providing attractive affordable housing and excellent customer service, comprehensive sales experience for prospects and customers including the service relationship after the sale. The primary goal is to provide customer satisfaction, maximize sales and profits.

Loehr Lightning Protection Co Office Manager/Presidents Assistant/Accounting Assistant –

Richmond, Virginia

September 2007-January 2014 – (May 2012-January 2014 Part-time Telecommute Services)

Maintained all aspects of office and accounting duties to include: answered a 3-line phone system, ordered office supplies, updated old filing systems, sent out insurance and maintenance letters, collections; to include employees and customers.

Handled all human resource files to include: background checks, drug screenings, dental and medical paperwork. Accounting assistant to the president, duties included: maintained chart of accounts, general ledger, billing, A/P, A/R, payroll, certified payroll, payroll taxes and liabilities, reconciliation of 7 separate accounts and track employee vacation and sick hours, updated spreadsheets to accurately track jobs in progress and job costs daily. All accounting is done in QuickBooks.

Choice Contracting - Office Manager/Accounting Manager/HR

Richmond, Virginia

August 1992 – September 2007

Assisted owner in expanding client relationships, cultivated new business and maintained quality of customer records and portfolio. Prepared general correspondence, handled all facets of bookkeeping to include A/R, A/P, cost analysis, billing payroll, invoice (AIA), distributed and picked up mail, travel arrangements and file maintenance. Handled all human resource files to include: background checks, drug screenings, dental and medical paperwork.

Richmond Memorial Hospital: Department Secretary: Department Secretary

Richmond, Virginia

February 1989 – August 1992

Handled cash reconciliation for the Westwood Grill and Cafeteria, answered muli-line phone system, typed all general correspondence for all the Support Services Departments, and ensured all areas of support were maintained.

Education:

High School Equivalent

CVAE Training

Drafting using the Versa Cad System

Central Texas College – 18 accredited hours

Strayer University – Presently Attending - BSAC

Computer/Platform Experience:

Microsoft Works

Lotus 123 SmartSuite

Microsoft Excel

Quicken

Microsoft Front Page

QuickBooks Pro

Microsoft Publisher

Peach Tree

Microsoft Power Point

Timberline Accounting System

Microsoft Word

Versa Cad System

ClickFunnels

Shopify

ZenDesk

Trello

Slack

Facebook Ads

Google Ads

Google Analytics

Pinterest Ads

YouTube Marketing

Instagram Marketing

Camtasia

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