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Medical Assistant Customer Service

Morrow, Georgia, United States
February 05, 2019

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Kimberly Lockett

P.O. Box ***

Lilburn, GA *****

Cell 404-***-****

Customer-oriented professional with a passion to help others. Offering excellent communication skills, combined with the ability to work well as an individual or in a team environment. Desiring a challenging position with an organization that will allow me the opportunity to contribute my experience and will help to build on my skills and knowledge


Earned recognition for perfect attendance

Earned awards and recognition for excellent customer service

Exceeds quality and compliance expectation each month

Time management, critical thinking, collaboration, problem solving, strong work ethic, empathy, great written/oral communication skills, advanced customer care skills, Microsoft Office Suite, Type 40 wpm, switchboard operations, Data entry, operation of basic office equipment, interpersonal skills


Hospice Atlanta/Visiting Nurse, Brookhaven, GA 12/2018 - Present

MSW Employee

Work as part of interdisciplinary team for IPU and Home adult and pediatric patients.

Complete comprehensive psychosocial assessments to identify strengths and potential barriers across the continuum of care as relates to patient health and wellbeing.

Provide emotional support for patient, family members and care-takers.

Facilitate grief support groups.

Conduct bereavement calls to loved ones.

Provide counseling using evidence-based practices.

Assist families in accessing resources to achieve and/or maintain stabilization and self-sufficiency.

Conduct safety assessments.

Conduct bereavement assessments.

Conduct End of Life education.

Assist with burial/cremation arrangements.

Provide community resources.

Completion of any paperwork/applications.

Advocate for patient’s rights.

Act as liaison between client and outside entities

Assurant Specialty Property, Duluth, GA 10/2007 – 2/2019

Hazard Insurance Specialist-Call Center

Provide excellent customer service

Answer 30-40 incoming calls per day from homeowners/agents/contractors regarding insurances

Explain/answer questions regarding procedures for obtaining funds for the repairs of the property

View incoming documents for completion and accuracy

Initiate and track insurance claims in Draft Trac Enterprise, AgilSource, and Trackall databases

Train newly hired employees

Perform the necessary research to address and resolve account issues

De-escalation of irate customers

Kimberly Lockett

Process insurance loss claims

Inform homeowners on claims processes & procedures

Insure that correct documentation is received to monitor or endorse and release claim funds

Calculated and disburse claim funds according to appreciate payment schedule

Submitted recommendation for exceptions to payment disbursement guidelines to management

Exercised analytical and decision-making skills

TSYS Debt Management, Duluth, GA 09/ 2006 - 4/2007

Collection Representative-Call Center

Provided excellent customer experience through inbound and outbound calls 60-70 calls per day

Helped customers to come up with a plan for debt resolution using analytical and math skills

Maintained and updated company records with accuracy

Researched missing payments

Followed guide lines for Fair Debt Collection practices

Exceeded collection goals for the month

Children’s Medicine, PC. Lawrenceville, GA 09/2005 - 04/2006

Medical Assistant

Served as a liaison between patient and physician to help establish the patient’s health status

Triaged patients to decide whether or not there was an emergency for the doctor to address right away

performed various clinical procedures (venipuncture, injections, vital signs, ear lavages etc.) efficiently and accurately

Filled out lab requisition forms using ICD-9 and CPT directories

Updated immunization records in the Georgia Immunization Registry

Maintained patient medical records manually and in the Medical Manager database

Maintained patient confidentiality obeying HIPAA guidelines

Submitted referrals to other medical facilities

Pathway Center for Psychotherapy, Norcross, GA 02/2005 - 09/2005

Administrative Medical Assistant

Served as a liaison between Psychiatrist and patient to help establish the patient’s mental health

Scheduled/cancelled appointments

Called in prescriptions with accuracy to the pharmacy

Prepared charts for the next day, including updating and filing medical records

Verified insurance (Medicaid, BC/BS, Aetna, United Healthcare)

Maintained patient confidentiality by obeying HIPPA laws

Catholic University of America, Washington, DC 08/2015 - 12/2018

Master of Social Work

DeVry University, Duluth, GA 08/2007 - 02/2011

Bachelor of Science Degree

Gwinnett College of Business, Lilburn, GA 01/2005 - 09/2005

Associates of Science Degree in Medical Assisting




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