Kimberly Lockett
P.O. Box ***
Lilburn, GA *****
Cell 404-***-****
ac8d32@r.postjobfree.com
Customer-oriented professional with a passion to help others. Offering excellent communication skills, combined with the ability to work well as an individual or in a team environment. Desiring a challenging position with an organization that will allow me the opportunity to contribute my experience and will help to build on my skills and knowledge
Accomplishments
Earned recognition for perfect attendance
Earned awards and recognition for excellent customer service
Exceeds quality and compliance expectation each month
Time management, critical thinking, collaboration, problem solving, strong work ethic, empathy, great written/oral communication skills, advanced customer care skills, Microsoft Office Suite, Type 40 wpm, switchboard operations, Data entry, operation of basic office equipment, interpersonal skills
EMPLOYMENT HISTORY
Hospice Atlanta/Visiting Nurse, Brookhaven, GA 12/2018 - Present
MSW Employee
Work as part of interdisciplinary team for IPU and Home adult and pediatric patients.
Complete comprehensive psychosocial assessments to identify strengths and potential barriers across the continuum of care as relates to patient health and wellbeing.
Provide emotional support for patient, family members and care-takers.
Facilitate grief support groups.
Conduct bereavement calls to loved ones.
Provide counseling using evidence-based practices.
Assist families in accessing resources to achieve and/or maintain stabilization and self-sufficiency.
Conduct safety assessments.
Conduct bereavement assessments.
Conduct End of Life education.
Assist with burial/cremation arrangements.
Provide community resources.
Completion of any paperwork/applications.
Advocate for patient’s rights.
Act as liaison between client and outside entities
Assurant Specialty Property, Duluth, GA 10/2007 – 2/2019
Hazard Insurance Specialist-Call Center
Provide excellent customer service
Answer 30-40 incoming calls per day from homeowners/agents/contractors regarding insurances
Explain/answer questions regarding procedures for obtaining funds for the repairs of the property
View incoming documents for completion and accuracy
Initiate and track insurance claims in Draft Trac Enterprise, AgilSource, and Trackall databases
Train newly hired employees
Perform the necessary research to address and resolve account issues
De-escalation of irate customers
Kimberly Lockett
Process insurance loss claims
Inform homeowners on claims processes & procedures
Insure that correct documentation is received to monitor or endorse and release claim funds
Calculated and disburse claim funds according to appreciate payment schedule
Submitted recommendation for exceptions to payment disbursement guidelines to management
Exercised analytical and decision-making skills
TSYS Debt Management, Duluth, GA 09/ 2006 - 4/2007
Collection Representative-Call Center
Provided excellent customer experience through inbound and outbound calls 60-70 calls per day
Helped customers to come up with a plan for debt resolution using analytical and math skills
Maintained and updated company records with accuracy
Researched missing payments
Followed guide lines for Fair Debt Collection practices
Exceeded collection goals for the month
Children’s Medicine, PC. Lawrenceville, GA 09/2005 - 04/2006
Medical Assistant
Served as a liaison between patient and physician to help establish the patient’s health status
Triaged patients to decide whether or not there was an emergency for the doctor to address right away
performed various clinical procedures (venipuncture, injections, vital signs, ear lavages etc.) efficiently and accurately
Filled out lab requisition forms using ICD-9 and CPT directories
Updated immunization records in the Georgia Immunization Registry
Maintained patient medical records manually and in the Medical Manager database
Maintained patient confidentiality obeying HIPAA guidelines
Submitted referrals to other medical facilities
Pathway Center for Psychotherapy, Norcross, GA 02/2005 - 09/2005
Administrative Medical Assistant
Served as a liaison between Psychiatrist and patient to help establish the patient’s mental health
Scheduled/cancelled appointments
Called in prescriptions with accuracy to the pharmacy
Prepared charts for the next day, including updating and filing medical records
Verified insurance (Medicaid, BC/BS, Aetna, United Healthcare)
Maintained patient confidentiality by obeying HIPPA laws
Catholic University of America, Washington, DC 08/2015 - 12/2018
Master of Social Work
DeVry University, Duluth, GA 08/2007 - 02/2011
Bachelor of Science Degree
Gwinnett College of Business, Lilburn, GA 01/2005 - 09/2005
Associates of Science Degree in Medical Assisting
OBJECTIVE
SKILLS
EDUCATION