Manager Customer Service
Resume:
Experience:
WeGoLook - Oklahoma City, OK
Community Support/Recruiting Representative July 2017 – July 2018
●Assist all new contractors through the onboarding process.
●Assign all correspondents to the correct team members within the Community teams.
●Recruitment of a variety of individuals from different backgrounds including International recruitment.
●Handled corrective action for over 40,000 independent contractors
●Use metric based cost analyses; proactively recruit nationwide to lower cost
●Serve as resource for all other departments regarding problem solving, process improvement, and training
●Maintain and clarify distinctions between employee and contractor with both internal employees and external contractors
●Handle escalations over the phone, via email, and text communications
●Work closely with Developers to improve systems and mobile applications
Account Manager/Customer Service Representative July 2015 - July 2017
●Execute fulfillment of order process; placing order, following ups with Independent Contractors, Contacts, and Clients, Confirming correct information obtained, maintaining communication throughout the process of the order.
●Provides knowledge of WeGoLook services and products that we offer, including pricing, custom tasking, addons, and information about our delivery time options, etc.
●Serves as the lead point of contact for incoming assigned client’s orders and requests.
●Operates as Lead point of contact for all matters, specific to the client account, with a focus in maintaining long lasting relationships.
●Ability to work quickly and accurately on an independent basis; giving attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies.
●Problem Solving
●Maintain and build relationships with clients, existing and new
Renewal by Andersen - Oklahoma City, OK
RSVP & B2B Manager/Events Coordinator/Event Team Lead October 2013 - May 2015
●Hire, train, and supervise volunteers and support staff required for events.
●Verify and enter team hours from Shiftplanning and bonuses from internal system into payroll system netchex.
●Stage booths at event venues, B2B locations, and RSVP venues (ei Oklahoma State Fair, Tulsa State Fair, Gaillardia Country Club, The Greens Country Club, Oak Tree Country Club, Evans Do It Best, Ace Hardware). Confer with staff at a chosen event site to coordinate details
●Maintain records of event aspects, including financial details (budgets, payment of services, allocation,), scheduling and event calendars, team shift scheduling, prepare invoices, reports, memos, letters, financial statements, using the correct microsoft software, database, and presentation software
●Training using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos,
●Perform general office duties such as typing, operating office machines, answering phones, and sorting mail, Sort or classify and/or file information according to guidelines
KLB Drilling Consultants
Office Manager/Partner May 2003 - October 2011
●Scheduled independent contractors for field work for variety of oil and gas companies
●Scheduled meeting with new and existing clients
●Maintained, shorted, filed records, invoices, payroll, per diem
●Managed day to day office duties
Education:
OCCC Oklahoma City OK
Business Management Candidate May 2017
Platt Culinary School Oklahoma City, OK
Culinary Arts, Mar 2013
Additional Skills:
●Multi-Tasking
●Organizational Skills
●Ability to work under pressure
●Communication Skills
●Goal Orientated
●Time Management Skills
●Leadership
●Conflict Resolution
●Microsoft Office & Outlook, Google Drive, Doc, Sheets, and shared files
●FedEx/UPS creating shipping labels and scheduling pickups and returns
●Decision Making
●Problem Solving Skills
●Self - Motivated
●Adaptability
References:
Kennetha Coulibaly Shayla Cornett
Home Health Care Nurse Recruiting Representative
Independent Contractor WeGoLook
Mrs. Vanessa Stice Mimi Catherall
E-Commerce Operations Coordinator Realtor
Petra Industries Keller Williams Realty
Ryan Waters Adam Vandiver
US Community/Recruiting Manager Dell
WeGoLook 405-***-****
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