Customer Service Engineer

ALINA A. OLEYNIKOVA

SOFTWARE QA MANUAL TESTER

linkedin.com/in/oalina

San Francisco, CA 94109

Call: 650-***-****

Email:***************@*****.***

SUMMARY OF QUALIFICATIONS:

* *****’ experience in software quality assurance

Fast learner with good problem solving and analytical skills

High-energy, self-motivated, positive attitude and strong organizational skills

Create, review and track bugs and issue descriptions using bug tracking software (Jira, and HP Quality Center)

Develop test strategies, test plans, test cases, Planned and executed functional, integration, system, regression, usability, compatibility and performance testing

TECHNICAL SKILLS:

Platforms: Windows, Mac OSX Mobile

Platforms: iOS, Android, Windows Mobile

Languages: HTML, CSS, SQL and TSL

Database: Oracle, My SQL, MS Access

Networking: TCP/IP, FTP, HTTP, Internet, Intranet

Tools: HP ALM/Quality Center, WinRunner automation tool

Bug Tracking: Jira BTS

MS Applications: MS Word, Excel, Outlook, Power Point, MS Project

PROFESSIONAL EXPERIENCE:

06/15 – 09/18 VTB Bank, Moscow, Russia, Quality Assurance Engineer

Leading responsibilities of the several modules of View application: Business Entity, Credit Product, Collateral, Covenants and Reporting Requirements, Pricing, Contacts and Management Information, Underwriting, Approval Process, Past Reports.

Created high level detailed Test Cases based on use cases, wire frames, and workflow

Responsible for writing Change Requirements Request for some modules, after user sessions

Reviewed function and design specifications to ensure full understanding of individual deliverables

Captures, documents, tracks, and maintains up-to-date status of bugs/defects from initial identification to closure

Actively participated in regular QA team meetings to discuss testing process and suggested improvements to the application design and features

Planned and executed functional, integration, system, regression, usability, compatibility, and performance testing

Worked effectively in both cloud-based and on-premise software application environments

Recorded and documented test results and expected results within the test case management system (HP ALM)

Documented anomalies and issues, escalated issues to Development team as necessary.

Participated in scrum team meetings. (Daily standup, Sprint Planning, Sprint Review, etc.)

Ensured high data integrity standards are met, communicated risk identified with system(s) or processes.

Uncovered potential issues that a user might encounter when running the software, assisted in developing solutions for the issues before the software is released

Engaged into the automation testing, using WinRunner and LoadRunner automation tools, environment: Windows, MacOS, iPad, iPhone, Android, TSL, Oracle DB, WinRunner, Jira BTS

01/12 – 05/15 VTB Bank, Moscow, Russia, Private Customer Service

Responsible for the sales process and private Customer services

Achievement in sales of banking products and managed accounts of great quantity of customers

Setting up business meetings and keeping calendar of events, coached and trained junior bankers

EDUCATION AND TRAINING:

MS in Economics/Banking, Russian University of Humanities, Moscow, Russia

Computer classes, City college of San Francisco, San Francisco, CA

SQA Online classes, San Francisco, CA

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