Customer Service Security Officer

Munib M. Abdisubhan

Aspiring Physical Therapy Assistant (PTA)

*****.*.****@*****.*** // 469-***-****

QUALIFICATIONS

Relevant Skills

Conflict Resolution

Negotiating

Time Management

Leadership Management

Organizational Behavior Management

Strong Interpersonal Skills

Excellent Customer Service

Other Skills

HIPAA Compliance

Anatomy and Physiology

Medical Terminology

Microsoft Suite

Languages: Spanish, Amharic

Certifications

BLS Certified (2018 – Present)

CPR Certified (2015-2017)

EDUCATION

University of North Texas

B.S., Integrated Studies

Graduated Aug 2017

Concentrations:

Kinesiology

Management

Psychology

EXPERIENCE

24/7 Security Officer

American Airlines Center, Dallas, TX

Sep 2018– Present

Responds to complaints from guests, clients and employees.

Answers radio and phone calls in Control Room, serving as dispatch during event hours.

Observes safety and security procedures and reports potentially unsafe conditions.

Provide adequate training to all incoming employees.

Delivery Driver

Domino’s Pizza, Garland, TX

Sep 2017 - Jul 2018

Delivered food to customers in a timely fashion which helped build real time customer analysis that boosted retention by 25%.

Helped my team increase sales by 30% by working faster, to understand and meet personal goals of managers.

Provided consistent and high quality customer service experience to customers.

Take telephone calls, record orders, and provide customers with estimates on how long their order will take.

Manage the preparation and delivery of bulk orders in a high intensity setting.

Provide adequate training to all incoming employees.

Elementary Instructional Assistant (PACE Program)

Richardson Independent School District (RISD), Richardson, TX

Aug 2012 - May 2013

Led 25 third grade students in various academic and enrichment activities which increased students’ grades by 50%.

Developed a weekly curriculum and revised as appropriate to accommodate students’ needs.

Guided children in working and playing harmoniously with others.

Alerted the teacher to special needs of individual children.

ORGANIZATION & VOLUNTEER SERVICES

Volunteer, Green Oaks Physical Therapy

Oct 2018 – Present

Observe licensed Physical Therapist provide therapy to patients.

Assisted therapists and technicians with patient exercise activities.

Maintained treatment areas, as well as the equipment inside the facility. This included setting up treatment area, cleaning therapy gym equipment and therapy supplies

Filed patient folders

Founding member, Hararis United // hararisunited.com

Jul 2014 - Present

Mentor younger members of the Harari Diaspora in DFW area.

Participated in over 120+ hours of volunteer service activities.

Contribute to the planning process of weekly, monthly, and annual cultural events.

Events Coordinator, UNT Muslim Students’ Association (MSA)

Aug 2016 - May 2017

Planned and successfully implemented six major events in the school year.

Successfully organized the Annual Spring Banquet with a $1,200 budget and ~75 attendees.

Led a committee of 7 community members to assist in the execution of events.

Through increased one on ones with my team members and sharing goals, I was able to boost performance and engagement by over 50%.

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