Service Developer

ANHA SINGH

Phone: +91-965*******

E-mail: *********@*****.***

Summary

Certified Salesforce Admin, Certified Salesforce Developer having 3+ years of Experience in Salesforce.com, Apex, VF page, HTML, CSS, JavaScript, Service Cloud, Live Agent, Milestone, Apex Trigger. 3X Trialhead Ranger, Basic knowledge of Lightning Web Components, Basic knowledge of CPQ.

Experience

Salesforce Developer (JAN 2016 – Present) WebNetworks.

1.Customizing and personalizing the Apps using Salesforce.com, Apex Classes, Triggers, Batches and VF pages.

2.Lead Conversion process, email-to-case, web-to-lead implementations.

3.Code optimization w.r.t. governor limits of salesforce.

4.Writing Unit tests code coverage and deployments.

5.Customization of Service Cloud console, setting up and configuring Entitlement, Knowledge Article, live agent and Omni Channel.

Projects

PDC E-Com

1.An e-commerce Site completely built on Salesforce Customer Community.

2.Setting up the Security Model

3.Reports and Dashboards

4.Responsible for building the pages and apex classes.

5.User Setup

Dream11 Service Cloud Implementation

1.Setup the complete service cloud

2.Entitlement

3.Live Agent

4.Omni Channel

5.Email-to-Case

6.Service Console

Technical Knowledge Preview

Programming Languages: Apex, C, Visual force, HTML, CSS, JavaScript.

Academics

1.B.Tech Ideal Institute of Technology 77%

2.10+2 DAV Public School 76%

3.High School DAV Public School 84%.

Personal Details

Father’s Name:

Jagpal Singh

Date of Birth:

23rd Nov 1992

Sex:

Female

Marital Status:

Single

Language Known:

Hindi, English

Nationality:

Indian

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Noida (Anha Singh)

Date:

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