Washington, DC 20011
Lead teams to exceed customer needs, drive results, and achieve revenue goals in a dynamic marketplace.
Advanced analytical skills and proven ability to implement effective and cost-efficient solutions. I am highly competent in use of Microsoft Word, Excel, Outlook, and PowerPoint Suites and have excellent oral and written communication skills.
Property Management JJS Homes, Inc. 2007 – Present
Handle day-to-day operations of a multi-family five unit. Effectively showed, leased, and moved in prospective residents. Worked diligently to achieve leasing goals and adhere to established policies/procedures for screening applicants for residency. Ensure physical conditions of units are functional and attractively maintained.
Collect, reconcile, and deposit monthly rents to ensure the landlord/tenant statutes are followed. Communicate with owner and residents to address any issues or concerns are promptly handled. Develop marketing materials to maximize rental income to yield high occupancy.
Worked with local county building, plumbing, electrical, and fire inspectors to ensure all units met code requirements. Selected most suitable and cost-effective contractors and monitored all work to ensure compliant with contract terms. Submitted all proposals to owners for approval and adhered to all purchasing guidelines.
Account Executive Association Society Insurance, Inc. 2005 – 2007
Served as primary contact to several major accounts. Responsible for processing 50 new enrollments daily, 300 renewals a month, conducted 20 health fairs annually, and monitored and reviewed policy/procedures to ensure all guidelines were met.
Provided support and participated with the implementation of national accounts that yielded significant profits. Traveled domestically with marketing materials to solicit and enroll new members. Prepared and presented benefits presentations to potential clients to broaden awareness and attract new business.
Monitored and reconciled client payments for discrepancies to ensure accurate payments were received. Managed member conflicts responsibly and professionally while upholding company policies and procedures. Team player worked collaboratively with five-member team to execute multiple priorities. Also, worked independently on separate projects to implement company vision.
Claim Specialist Spectrum Medical, Inc. 2003 – 2005
Investigated billing claim inquires and verified patients’ health insurance benefits to ensure proper coverage. Filed appeals and reviewed and updated monthly aging reports.
Prepared and processed primary and secondary electronic and manual claims. Review claims for discrepancies to identify claim errors.
Corresponded with health care providers and brokers to secure client (DME) coverage. Verified all (DME) benefits related inquiries to create and distribute bills for members and non-members.
Bachelor of Arts in Sociology University of Connecticut 1993