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Customer Service Manager

Location:
Teaneck, NJ
Posted:
January 31, 2019

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Resume:

Thomas Razmologov

Branch Manager, AVP - SANTANDER BANK

Teaneck, NJ 07666

ac8cya@r.postjobfree.com - 201-***-****

WORK EXPERIENCE

Branch Manager, AVP

SANTANDER BANK - Lodi, NJ -

****-** - *******

• Meet and exceed established branch goals and objectives through effective and constant coaching, mid-session reviews of new accounts and mentoring of branch staff

• Develop new personal and business relationships in the Lodi area by doing cold-calling, networking with bank partners and referrals.

• Supervise, train and evaluate branch staff. Manage scheduling, individual performance and evaluation process. Utilize proactive discipline processes as necessary to correct performance and behavioral issues.

• Create and maintain a cross-selling environment within the branch by training employees through effective show-coaching process how to maximize opportunities through superior customer service, every customer, every time.

• Monitor all branch activity and oversee the operational soundness of the branch. Small Business Relationship Manager

BANK OF NEW YORK/CHASE - Hackensack, NJ -

2005-09 - 2008-02

• Analyze customer portfolio for customers and maintain optimal customer relationships for new business acquisition.

• Administer all referrals and direct meetings and develop business opportunities.

• Assist branch staff to develop and maintain small business plans.

• Manage communication between employees and new customers Sales Representative

EAST COAST AUTO GROUP -

2003-09 - 2005-09

LLC, Englewood Cliffs/Woodridge, NJ)

• Contacts prospective clients thru cold-calling; setting-up appointments leading to sales and delivery of specific vehicles.

• Preparing Contracts and final paperwork in time for delivery.

• Handling customer's problems and concerns resolving in a timely manner.

• Following-up with any unsold clients to persuade them to a sale. Assistant to the Chairman

BROADBAND CAPITAL - New York, NY -

2002-07 - 2003-09

• Call upon the Chairman's personal clients to set up appointments.

• Perform web-based research for prospective investors.

• Contact top management of large companies for investment banking purposes. EDUCATION

B.A. in Economics in Business Economics

Wayne State University - Detroit, MI

2002

SKILLS

business development, customer service, exceed, RECEPTIONIST, RETAIL SALES, Word, budget, Strategic Planning, training

ADDITIONAL INFORMATION

SKILLS

• Strive to create excellent customer service

• Strong leadership abilities and work hard as a team player

• Excellent work ethic and driven to meet and exceed expectations

• Exemplary sales management and cross-sell capabilities

• Skillful in talent recruitment

• Perform well under pressure

• Good communication and business development skills



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