Customer Service Technician
Resume:
Phoenix City, AL *****
E-mail: *******@*****.***
SUMMARY OF QUALIFICATIONS
Result-oriented professional well versed in coaching and mentoring. Capable of performing a variety of management functions. Practiced in compiling reports and statistics. Earned experience in strategically achieving outlined departmental and organizational goals. Accomplished in developing relationships and interfacing with technical marketing. Tactful and diplomatic communicator capable of disseminating ideas that inspire action across all levels of an organization. Practiced in the management of productivity and continuous quality improvement activities. Proficient in dealing with unusual demands during disruptions and events, while capable of taking appropriate actions in response to changing priorities. Earned experience in providing excellent customer service to internal and external customers. Outstanding organizational and interpersonal skills. Served honorably as a member of the United States Army.
PROFESSIONAL EXPERIENCE
CRSA–FORT BENNING, GA 2014-2018
Electronics Technician II
Maintain and repair network along with computer controlled military vehicle simulators with independent servo motor controlled motion system and virtual graphics display.
Sustain individual networked computer units.
Troubleshoot network hybrid Windows and Linux computer subsystems.
Diagnose electronic equipment malfunctions.
Perform on-site electronic and mechanical component repairs.
Work closely with instructors to insure equipment meets and exceeds customer demands.
CHASSIX–COLUMBUS, GA 2001-2014 Electronics Technician
Routinely install components, units, and printed circuit boards following specifications.
Record serial numbers and voltages for all modified products.
Work closely with product managers to develop new products according to custom requirements.
Test production product to ensure proper operation per established test criteria.
Troubleshoot electronics down to the component level to determine cause and remedy of any malfunction.
Perform required repairs to return unit to operational state.
Troubleshoot electrical and mechanical problems to determine cause of issue and recommend a corrective action.
Set-up and test units to determine alignment with specified requirements.
Recognize failures and set-up problems, isolate problems, and take appropriate action to resolve those problems.
Fill-out production test reports to maintain accuracy of data collected.
Provide support to the production leads and production supervisor on all production assignments, and work in other departments or on miscellaneous assignments as instructed.
Install, start-up, and shutdown equipment in accordance with company safety procedures for machine activation and shutdown in line with OSHA requirements.
Attend training refreshers to remain current on all industry trends and report findings to team members to heighten performance competency.
Recommend process improvements.
Author monthly, quarterly, and annual reports.
ALBERT MLLER, JR. PAGE TWO *******@*****.*** 706-***-****
RELEVANT WORK EXPERIENCE
UNITED STATES ARMY–COLUMBUS, GA
Maintenance Supervisor
Governed the daily functions of 20 direct reports, in which evaluative reports were prepared.
Managed personnel responsible for the preparation and administration of vehicle and equipment maintenance.
Ensured compliance of the following key areas: quality control, hazardous waste management, maintenance, production control, workplace safety, and personnel.
Managed inventory in compliance with Army standards to include budgeting, forecasting, managing appropriate supply levels, and analyzing organizational inventory turns.
Coached team members, which included hosting training sessions to provide structured insight on organizational goals, which ensured performance competency.
Served as an organizational liaison in the presence of issues and performed general administrative functions as needed.
Facilitated routine research and function as a critical component toward ensuring organizational demands were satisfied.
Assessed individual and team performance with the optimum goal of initiating developmental plans to narrow competency gaps.
Developed and managed periodic action plans to ensure fulfillment of prescribed organizational goals.
Achieved all outlined goals with employee-focused initiatives.
Spearheaded a wide range of process developments and governed coaching initiatives.
Attended training refreshers to remain current on all industry trends and reported findings to team members to heighten performance competency.
Developed and implemented communication strategies to ensure positive and productive relationships with stakeholders.
Senior Automotive Mechanic
Governed the daily functions of 20 direct reports, in which evaluative reports were prepared.
Strategically managed $2.5M equipment and supplies.
Analyzed equipment to troubleshoot with the optimum goal of introducing repairs.
Routinely facilitated performance tests and repairs to fuel systems, cooling systems, brake systems,
electrical systems, hydraulic system, schematics, exhaust systems, charging systems, and steering.
Maintained diagnostic flow charts.
Authored monthly, quarterly, and annual reports.
Fostered a productive work environment through a participative management style, in addition to training team members.
EDUCATION
CITY COLLEGE OF CHICAGO, Chicago, IL Major: Electronic Communications
Bachelor of Science (83 Hours completed)
750 Lee Road #550
Phenix City, AL 36870
E-mail: ******@*********.***
September 30, 2021
Thomas F. Harris
Director, Personnel Department
Woodford Products Incorporated
7119 Lakewood Drive
Denver, CO 82170
Dear Mr. Harris:
The accompanying résumé is in response to your listing in the Atlanta Journal Constitution for an event planner.
I am especially interested in this position because of my diverse work experience. I'm looking forward to utilizing this experience while enhancing the daily operations of a growing and innovative organization.
I would appreciate an opportunity to meet with you to discuss how my experience will best meet your needs. My ideas on how to enhance the organizational posture may be of particular interest to you. Therefore, I will call your office on the morning of March 17 to inquire if a meeting can be scheduled at a convenient time.
I look forward to the possibility of meeting you.
Respectfully,
Albert Miller, Jr.
750 Lee Road #550
Phenix City, AL 36870
E-mail: ******@*********.***
September 30, 20201
Thomas F. Harris
Director, Personnel Department
Woodford Products Incorporated
7119 Lakewood Drive
Denver, CO 82170
Dear Mr. Harris:
Thank you again for the opportunity to interview for the marketing position. I appreciated your hospitality and enjoyed meeting you.
The interview convinced me of how compatible my background, interest, and skills are commensurate with the goals of Coastal Products Incorporated. As I mentioned during our conversation, my experience has prepared me well for this position. I am confident that it will serve as a valuable complement to your organization. Again, thanks for your consideration.
Respectfully,
Albert Miller, Jr.
ALBERT MILLER, JR.
ALBERT MILLER, JR.
ALBERT MILLER, JR.
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