Objective: To continue personal development within a company with security and growth.
NTTA: National Toll Tag Authority : February 2017-current Customer Service Representative
• Inbound calls engaging with toll tag offenders to process toll bills.
• Offering payment options for outstanding bills by way of collections of due payments or other payment options.
• Enrollment with toll tags to provide coverage of toll billing. Trainer: United Healthcare : November 2016-February 2017 Position Intermediate
• Trained class of associates in preparation for floor duties to meet criteria of United Healthcare expectations for enrollment into medicare plans. Positions Held: 2014 to 2016
Workforce Management/Real Time Analyst
Monitor real time call volume of inbound call traffic.
Forecast call in Que.
Schedule the staff and monitor the real time activity to ensure optimum efficiencies meeting client expectations.
Analysis of call volume demands and performance goals 2008.2014 Humana Healthcare
Monitor operations to ensure organizational goals are met.
Formulate policies, manage daily operations and plan the use of materials and human resources.
Plan, direct, and coordinate the operation of company expectation to function more efficiently.
Generate relevant documentation to support client needs. Awards/Certifications:
2008 Achievement Award
2008 Certificate of Pharmacy Billing
2009 Certificate of Medical Billing and Coding
Diverse Development Leadership
Pro Active Leadership
Customer Service & Care
Clerical Office/Data Entry
Microsoft Windows/ Word