Stephanie Taylor

Garland

Cell: 972-***-****

ac8cxg@r.postjobfree.com

Objective: To continue personal development within a company with security and growth.

NTTA: National Toll Tag Authority : February 2017-current Customer Service Representative

• Inbound calls engaging with toll tag offenders to process toll bills.

• Offering payment options for outstanding bills by way of collections of due payments or other payment options.

• Enrollment with toll tags to provide coverage of toll billing. Trainer: United Healthcare : November 2016-February 2017 Position Intermediate

• Trained class of associates in preparation for floor duties to meet criteria of United Healthcare expectations for enrollment into medicare plans. Positions Held: 2014 to 2016

Workforce Management/Real Time Analyst

Monitor real time call volume of inbound call traffic.

Forecast call in Que.

Schedule the staff and monitor the real time activity to ensure optimum efficiencies meeting client expectations.

Analysis of call volume demands and performance goals 2008.2014 Humana Healthcare

Operations Supervisor

Monitor operations to ensure organizational goals are met.

Formulate policies, manage daily operations and plan the use of materials and human resources.

Plan, direct, and coordinate the operation of company expectation to function more efficiently.

Generate relevant documentation to support client needs. Awards/Certifications:

2008 Achievement Award

2008 Certificate of Pharmacy Billing

2009 Certificate of Medical Billing and Coding

COPC

Diverse Development Leadership

Pro Active Leadership

Skills:

Customer Service & Care

Clerical Office/Data Entry

Telecommunications (Inbound-Outbound)

Operations Management

Collections

Trainer

Computer Operations:

Variant

Windows

Kronos

Empower

Microsoft Windows/ Word

References: Available