Customer Service Manager

Professional Summary

Multi-faceted, efficient, and reliable administrative professional with 4+ years of experience supporting managers, sales, and client relations to improve internal operations for businesses. Proficient in Microsoft Office programs, 10-Key, and multiple phone lines. Excellent interpersonal, phone and digital communication skills.

Skills

Administrative support

Executive team leadership

Account and project management

Client/vendor relations

Staff training and policy development

Process improvement

Creative problem solving

Accounting

Conflict/resolution

Multitasking

Professionalism under high pressure situations

Work History

Leasing Consultant January 26, 2018- Present

Greens of Northglenn Apartments- Northglenn, CO 80234

Answer phone/emails

Assist walk-in clients, new move-ins and move outs

Lease renewal

Enforcing lease, property rules

Recertification

Clerical

Assisting with Section 8/housing vouches

Claims Assistant (level 2) Sept. 16, 2017- Oct. 16, 2017

ICAT Catastrophe Insurance- Broomfield, CO

Enter, processing, closing current and new claims

Respond to emails, phone calls, and questions through various media within time restriction

Report loss details from Brokers then assign to claims Examiners

Sending certified/regular mail to legal firms, clients and other associations

Meet deadlines while handling large volumes of work

Acute attention to detail

Personal Care Provider June 22, 2017- June 21, 2018

Allegiance Home Care- Longmont, CO

Maintain clean environment for client

Having first aide knowledge and skills (HIPPA Certification)

Assisting with meal prep, house work, errands, and other various tasks

Financial recording and reconciling

Customer Service Manager August 2013- June 15, 2017

Walmart Neighborhood Market- Boulder, CO

Consumer relations (Compliments, complaints, problem solving)

Delegation, Scheduling/coverage

Familiarity of policies and procedures

Answer phones (8-10 lines)

Auditing monies

Vendor communication

Used various payment methods; cash, check, credit/debit, WIC, travels check, gift cards, coupons, etc.

Warehouse tracking of shipments; receiving and delivery with Gemini

Quality assurance of package

Set up/take down of displays or seasonal promotions

Supply, stock, and price confirmation of merchandise

Knowledge of legal limitations and requirements for MoneyGram/ Ria and money orders

Alcohol and cigarette certification for sales

Accounting

Reconciliation and research of accounts

Create deposits in SMART System (D.O.S.) for cash and checks

Maintain and replenish large quantities of monies

Disciplinary action for individual money mishaps

Verify cash, coupons, various receipts, checks

Safe access

Email/phone (10 line)

Coverage for CSM, CSS (Cust. service supervisor) and Cashiers

Education

2015 (AA) Associated of Arts

Front Range Community College- Longmont, CO

2011 Diploma

Longmont High School- Longmont, CO

Software Specializations

Microsoft Office Suite/365 (Outlook, Word, Excel, PowerPoint)

Yardi

Onsite

UltiPro

POP card

WCMS (Web Compliance Management System)

Adobe (Photoshop, Indesign) CS6/CC

D.O.S. (Data operating system)/ Smart system

Gemini (Hand Held)

Cash Recycler

Phone lines 8-10

47 WPM Typing

7680 KPH 10-Key data entry

Personal References

Rodrigo Ruedas 303-***-****

Supervisor- Customer Service Manager

Joseph Shannon 303-***-****

Overnight Customer Service Manager

Elisa Hernandez 720-***-****

Friend

Claudia Barajas 720-***-****

Sister

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