NICOLE .C. BAGHALOO
FEBRUARY **, 1971
LAWRENCEVILLE, GA 30044
Business Diploma-Associate Degree
Alpha Business College, Jamaica
General Secretarial and Administrative Studies
High School Diploma
Wolmer's High School
Advanced user of MS Word, Excel, PowerPoint, Clio Legal Software and Cerenade Immigration Software
With over 25 years experience in the office administration field, I'm seeking to leverage my technical and professional expertise to grow and serve in my new role and enhance the development of your organization.
Ability to balance work habits efficiently.
Analytical and able to work in a constantly changing work environment.
Able to quickly learn programs and processes.
Computer literate and internet savvy with excellent verbal and written communication skills.
Excellent people skills.
Ability to maintain strict levels of confidentiality.
Flexible and willing to take on responsibilities and devote time necessary to complete deadlines.
Solid organization skills with the ability to multitask, work under pressure, coordinate multiple projects simultaneously and meet deadlines under stringent time constraints.
Efficient and attentive to details.
Warehouse Associate Carters Distribution Center
October 2017 - Present
Detail-oriented with strong work ethic and ability to work as a part of the team.
Understands and follows instructions to complete packing and induction operations according to the company’s policies and procedures for safety and quality
Contributed to Increased operational efficiency
Trained several batches of new packing employees and monitored their work. This resulted in an overall improvement in company packing and shipping.
Suggested a more efficient way of labeling items to promote speed and accuracy in scanning each item in induction and packing
Legal Assistant Law Offices of Patricia A McKenzie
October 2017 – August 2018
Investigate the facts of a case; Conduct research on relevant laws, regulations, and legal articles
Organize and maintain documents in a paper or electronic filing systems
Gather and arrange evidence and other legal documents
for attorney's review and case preparation
Write reports to help prepare for trials
Draft correspondence and legal documents; Get affidavits and other formal statements that may be used as evidence in court
File exhibits, briefs, appeals and other legal documents with the court or opposing counsel
Call clients, witnesses, lawyers, and outside vendors to schedule interviews, meetings, and depositions
Maintain up-to-date billing system, generate and dispatch invoices; research & resolve payment discrepancies
Log all incoming mail including court correspondence, pleadings and hearing notices
Prepare source data for clients for computer entry by compiling and sorting information; Processes account source documents by reviewing data for deficiencies; resolving discrepancies using standard procedures
Enter account data information by following data program techniques and procedures
Verify entered account data by reviewing, correcting, deleting, or reentering data
Introduced color-coded system that made docket calendar more effective and user friendly.
Resolved 6-month billing backlog, bringing all accounts receivable (A/R) up to date.
Managed a range of confidential records, processes and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, divorce and immigration matters.
Coordinated logistics and document preparation for court proceedings and meetings. Effectively managed high-volume workload of word processing assignments and court filings.
Improved the organization and security of both paper and computerized files. Implemented new systems and safeguards to protect confidential client information and firm records.
Ensured prompt responses to phone/email inquiries and displayed professionalism in all client interactions.
Executive Assistant Manufacturers Merchant Bank, JA
1996 to 2015
My overall experience embodied the field of General Office Administration. Major responsibilities were managing the day-to-day operations and affairs of the Executive Office - the CEO and COO. including:
Developing, implementing and monitoring operational policy guidelines;
Administrative support to executives;
Client relationships, organizing meetings (board and foundation meetings) and assisting with implementation of new procedures;
Maintaining complex calendar events and a highly effective/organized filing system;
Prioritizing emails and incoming calls; booking conference rooms, arranging out of town conferences, travel and hotel accommodations;
Assisting with managing special projects and staff training on procedures.
Assisted and arranged meetings between CEO, COO and departmental employees.
Created a more efficient Word database for forms, letters
and documents, which decreased production time by 30%.
Instituted systems and procedures for general filing system and human resource functions, which brought more consistency and reduced mistakes.
Trained new administrative staff members.