Customer Service Microsoft Office
Resume:
Melissa O’Connor
Contact
Phone Number
**********@*****.***
Education
Loyola University Chicago,
Chicago, IL
Degree: Bachelor of Business
Administration December
2015
Quinlan School of Business,
Major: Human Resources, Minor:
Management
Awards
Loyola University Chicago Dean’s
List – December 2015
Skills
Microsoft Office
Excel, Powerpoint, Outlook
HRIS Systems
Paylocity (HR/Payroll), Menulink
(timekeeping)
Summary of Qualifications
Business and client services professional with technology skills and experience with employee and guest relations in the hospitality and entertainment industries. Brings unique solutions to client needs through analytical thinking and experiences in operations and events that achieve process improvements. Works with all levels of employees from hourly to Senior level management bringing forward the highest level of service and efficiency.
Achievements
Provided excellent customer service in various roles, including information, ushering, parking assistance for over 10,000 concert attendees
Effectively assisted in opening and closing concert venues
Upsold tickets for customers, achieving an increase in the overall revenue for individual concerts.
Trained new wait staff on company policies, as well as onboarded and set up employee profiles in human resource systems
Successfully onboarded over 1,000 employees during peak season
Assisted in planning corporate events for 200 employees
Worked as the point of contact for over 1,500 employees and offered solutions for day-to-day issues
Verified hours for hourly employees and ensured they were properly imputed into our timekeeping systems
Work Experience
Euromonitor – HR Specialist 2016 - 2018
PeopleScout – Senior Recruiting Coordinator 2015 - 2016 Entertainment Cruises – HR/Payroll Intern 2014 - 2015 Loyola University Chicago – Desk Receptionist 2012 - 2015 Tinley Park Amphitheater – Guest Services Associate 2010 - 2012
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