Melissa O’Connor

Contact

708-***-****

Phone Number

ac8cwk@r.postjobfree.com

Email

Education

Loyola University Chicago,

Chicago, IL

Degree: Bachelor of Business

Administration December

2015

Quinlan School of Business,

Major: Human Resources, Minor:

Management

Awards

Loyola University Chicago Dean’s

List – December 2015

Skills

Microsoft Office

Excel, Powerpoint, Outlook

HRIS Systems

Paylocity (HR/Payroll), Menulink

(timekeeping)

Summary of Qualifications

Business and client services professional with technology skills and experience with employee and guest relations in the hospitality and entertainment industries. Brings unique solutions to client needs through analytical thinking and experiences in operations and events that achieve process improvements. Works with all levels of employees from hourly to Senior level management bringing forward the highest level of service and efficiency.

Achievements

Provided excellent customer service in various roles, including information, ushering, parking assistance for over 10,000 concert attendees

Effectively assisted in opening and closing concert venues

Upsold tickets for customers, achieving an increase in the overall revenue for individual concerts.

Trained new wait staff on company policies, as well as onboarded and set up employee profiles in human resource systems

Successfully onboarded over 1,000 employees during peak season

Assisted in planning corporate events for 200 employees

Worked as the point of contact for over 1,500 employees and offered solutions for day-to-day issues

Verified hours for hourly employees and ensured they were properly imputed into our timekeeping systems

Work Experience

Euromonitor – HR Specialist 2016 - 2018

PeopleScout – Senior Recruiting Coordinator 2015 - 2016 Entertainment Cruises – HR/Payroll Intern 2014 - 2015 Loyola University Chicago – Desk Receptionist 2012 - 2015 Tinley Park Amphitheater – Guest Services Associate 2010 - 2012

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