Edward J. Manley

*** ******* ***.

Wilmington, DE 19804

Cell: 302-***-****

ac8cwa@r.postjobfree.com

Career Objectives

* To obtain a position which can utilize my education, technical experiences, and industry diversification,

* To generate results which are valuable to executive decision making, the corporation or government agency,

* To help strengthen individuals in their career goals, technical capabilities, and applications experience,

* To maximize an employee, client, or student and their potential.

Location: Public Transportation; commutable to 19804 (Wilmington, DE)

State of Delaware - Department of Labor - Senior Functional Analyst (CyberThink) - (3/2014 - 6/2014)

- Gather and interpret user requirements; build design specifications,

- Conduct end-user interviews focusing on the impact the enhancements will have on the Delaware Department of Labor’s web-based system,

- Provide a detailed definition on how the applications will support business requirements,

- Identify and track issues, risks, and action items affecting the work of the project team; anticipate and resolve issues specific to the team in a timely manner,

- Provide expertise in the business processes supported by the application; prepare and review designs, recommend improvements, and provide guidance during the testing process,

- Determine time estimates and prepare the time-line schedule on the required work,

- Define architecture and infrastructure for DOL applications,

- Provide detailed definition on how the application will support business requirements,

- Document: System Purpose-Goal-Objective, Business and Technical Requirements, System specifications (Internet based system), File creation and/or modification(Vendor base Files), Testing Conditions, Implementation Strategies, and the Project Work Plan for the Delaware Department of Labor – Division of Employment & Training – Delaware Job Link.

City of Philadelphia - PWD - Civil Engineering - Applications Analyst (SmartIMS) - (6/2013 - 9/2013)

- Provide testing and implementation support for the Decision Support System within Flow Control Groups to include: Storm water and Waste water Pumping, CSO Maintenance, and Monitoring Maintenance,

- Document work flows, business processes, and resource tracking for the design, configuration, and start-up process for the related Work-Order-Management systems,

- Draw upon the group's knowledge and experience for improving the established business process, where improvements or efficiencies may be gained,

- Communicate with managers, other PWD employees, vendors, and consultants in providing progress reports, data gaps, and required inputs for specific implementations,

- Analyzed the C# program code, and documented the ETL process from the Series 7 to SQL Server 2005, and

- Completed the following papers: "Telog Site Configuration for R-3314 Multi Channel Recorder, RG-32 Wireless Rain Gauge, and RU-33 Recording Telemetry Unit", "Replacement of Data Loggers for all Recorders", and "Metering - Telog Data Base Table and Data Relationship".

- MS Office 2010, SQL Server 2005, Telog Enterprise Software, PWD Decision Support System, Visio

Xerox Commercial Solutions, LLC - Project Analyst - (5/2012 - 11/2012)

- Participated and lead cross-functional teams focused on the delivery of new or existing Business Processing Outsourcing (BPO) projects,

- Planned and directed the tasks and schedules, tracked any budget/spending, monitored the project from initiation through testing, and delivery,

- Coordinated the delivery of professional services to clients,

- Acted as Project Liaison for Xerox employees within the following countries: USA, Guatemala, Mexico, and India,

- Planned, organized, directed, controlled, and delivered all projects prioritized in alignment with the clients' expectations. Contractual obligations, and business needs,

- Ensured the ongoing process / system capability associated with projects and managed any changes required to meet or exceed the expectations established in project designs, and

- Completed to date: Business Continuity & Disaster Recovery Plan, Business Impact Analysis (RTO, RPO), Business Continuity Test Plan and Cases, Project Test Plan & Schedule, and obtained official sign-offs of documents from both onshore and Xerox offshore management.

Hewlett-Packard Enterprise Services - Business Analyst II - (5/2011 - 4/2012)

- Responsible for the proposal writing for the transitioning of ICD-9 to ICD-10,

- Prepared the Statement of Work, Business Requirements, and Technical Requirements for the client proposal,

- Lead business studies and presented the results to HP and client senior management,

- Wrote Change Control requests for the screens, reports, transactions, tables, and interfaces,

- Researched information from systems design documentation for the proposal writing,

- Analyzed programs, scripts, and flow charts for assessments for the client proposal within the UNIX/Sun/Micro Focus COBOL/DB2 architecture,

- Tested screens and reports on the HIPAA 5010 project (Utilizing Gadwin Print Screen software),

- Assembled Call Statistics and Reports from Avaya Communications Manager System,

- Prepared and Calculated the statistical results for Provider Surveys; developed conclusions based upon statistical data,

- Adjudicated Healthcare claims (Medicaid Management Information System),

- Acted as the Share Point 2007 Liaison and was a member of the Application Capability Testing - Training Work Group,

- Result of Proposal Writing: "State of Delaware Awards HP $50 Million Medicaid Contract Renewal".

JP Morgan Chase - Business Analyst (Robert Half Technology) - (1/2011 - 2/2011)

- Business Requirements Gathering and Definition on needs from both a business and technical perspective,

- Interviewing Business Project Sponsors for the requirements as outlined in the Project Scope,

- Assisting Program Management in the statistical gathering of test results from HP Mercury Quality Center,

- Re-aligning the existing release of the given application software with the tested versions going into production, and

- Understanding the impact of the existing project on the business as defined in the Project Business Requirements.

Academic Connections Tutoring - Tutor - (P/T - 2007 - 2013) - Educate and tutor area high school and college students in Algebra I and II, Geometry, Integrated Math, Pre-Calculus, Probability & Statistics, Chemistry, Economics, and English Composition;

USA Technologies, Inc. - Senior Systems Analyst - (11/2007 - 2/2008)

- Completed the initial Requirements Analysis and wrote the Device Setup and Activation Redesign Requirements Document, for the e-Port Technologies and Activation Fees integration project;

- Modified SQL and Access queries; ran the reports for major clients including Coca Cola Enterprises; exporting the data to Excel and analyzed the formatted data for any problem determination and/or resolution;

- Created Transaction and Business Processing diagrams; analyzed existing web-based systems (e-Port Manager, USA_Live, Device Admin, e-Suds, Falcon Reporting Engine, and Oracle e-Business Suite - Order Management) for new development projects including Contracts and Sales Administration;

- PMO Manager for the management of full life cycle projects and web-based enhancements; utilized MS Project 2007 and Project Server 2007;

- Access, Excel, Outlook, MS Project 2007, Project Server 2007, Visio 5.0, SQL, MS Office 2003, SQL Navigator 4.0, Oracle Database 10g Release 2, Oracle E-Business Suite (11.5.10.2), Salesforce.com.

The Access Group - QA Software Tester (CAI) - (2/2006 - 5/2006)

- Created the Test Objectives/Scenarios at a high level for QA testing and monitoring on the Phone/Web Pay Project;

- Wrote the test scripts for transaction processing from the AS/400 iSeries to the Web Based Metavante system; Scenarios included: Inter-system dependencies, Record / field dependencies, Pre-Conditions, File Transmissions, Student Loan Servicing System (SLSS) Interface capabilities and functions;

- Tested both platforms for data accuracy; ensured functionality of the file transfers to and from both platforms; documented and maintained all problems as it related to QA in Word and Excel;

- Prepared a Matrix of the tested results of the QA Processes and presented them at daily project team meetings;

- Monitored the on-going QA testing, until "Management voting Sign-off" and implementation;

- AS/400 iSeries, Metavante, Excel, SQL;

American Water - Military Operations - Compliance Technical Writer (Volt) - (7/2005 - 8/2005) - Completed Visio flowcharts of various processes for the US Dept of the Army military base contracts; maintained contract budget in Excel; updated specifications on Water Treatment and Distribution Systems for Civil Engineers; modified contract processes based upon the changes mandated by the Compliance Attorneys to include FARS and DFARS; Visio, MS Office, Citrix Metaframe;

Bank One (Ciber)- Systems Analyst - (1/2003 - 6/2003) - Assisted in the migration of FDR to TSYS; determined whether to use Oracle or Access tables for the FTPs to TSYS on their IMS Data Base; correlated data items from Bank One tables to the TSYS IMS Data Structures; assisted in the conversion from ORACLE or ACCESS tables to IMS on the TS/2 platform;

Back-to-Basics Learning Dynamics, Inc. - Tutor - (P/T - 2003 - 2006) - Tutored high school and college students in Psychology, English, Probability & Statistics, Algebra I and II, Geometry, Trigonometry, and Pre-Calculus;

State of Delaware Division of Corporations (Sapient Solutions) - Project Leader - (7/2002 - 8/2002) - Supervised team of Microsoft Certified Systems Engineers for State Agency project; reconfigured desktops per the pre-written script; tested desktops as instructed for Statewide agency;

County of Kent, Delaware (Spherion) - Production Support Programmer - (11/2001 - 12/2001) - Programmed SQL queries for end-user management, providing them with the results of "secure" data for their decision making; reviewed any RPG or COBOL programs to diagnose problems in the online Land Management System; AS/400, DB2, SQL, COBOL;

Naval Defense Supply Center of Philadelphia - Senior Functional Analyst

10/00 to 3/01

NCI Information Systems, Inc.

- Deputy Project Manager for the migration of the Subsistence Prime Vendor Interpreter MIS (SPVI MIS) to the Subsistence Total Order and Receipt Electronic System (STORES NT), a proposed Three-Tier architecture including: Applications Server (WebDB, Reports/Forms 6i), Database and Warehouse Server (Oracle 8i), and clients worldwide,

- Prepared and/or revised deliverables, including: Functional Description, Requirements Tractability Matrix, Software Requirements Specification, and System Specifications,

- Served as the "Subject Matter Expert" for the STORES NT teams, providing technical direction and guidance to the QA, Programming, Data Base, and Functional Units,

- Worked with the End-User community, to develop an understanding of the data interfaces as they related to the development of the STORES MIS, including: Electronic Data Interfaces, Streamlined Automated Logistics Transmission System, Local Access Point - Customer Access Facility, NAVICP, Zoned Automated Prime Vendor Information Technology, DISMS, and OCONUS,

- Converted existing SPVI MIS Data Flow Diagrams (System Overview, Transactions Overview, STORES Web Overview, Application Processes, Telecommunications / Network Architecture) to the STORES NT structure,

- Conducted PowerPoint presentations to the DSCP and military on "Critical Design" and "Interim Program" reviews,

- Prepared and/or revised the following diagrams: STORES EDI Transaction and Systems, Architectural Design Models - Client/Server (2-Tier) and Web Based (3-Tier), STORES Web Overview, Web Catalog Process, Web Orders and Receipts Process,

- HP UNIX v 11.0, ORACLE Reports Developer 6i, ORACLE Discoverer 3.1, PL/SQL, ORACLE 8i RDBMS, Windows NT, Microsoft Office, Visio 5.0, PARADOX 9.0, ER/Studio Viewer 4.0, PVCS Version Manager.

- Clearance: ADP I Level Security Clearance

MBNA Hallmark Information Services - Educational Planner

6/00 to 8/00

MISICOM, Inc.

- Completed a Curriculum for Computer Science majors in their College Intern Program; prepared the document of the Distributed Operations Division of MBNA Hallmark Information Services, which consisted of: Organization Charts, Technology, and Functional responsibilities of the units within the division.

Applied Card Systems/Cross Country Bank

12/99 to 5/00

Senior Systems Analyst

- Lead IT Developer and contact for a 'decision engine' software implementation project; gathering requirements and technical specifications for our Software Vendor (Fair & Isaac); areas of impact included: Marketing, Credit, Risk Management, Compliance, Auditing, Product Control,

- Diagrammed the following: FDR File Transmission Process Flow Charts, Application Processing System and Program Flow Charts, Decision Engine Flow Charts, and Telemarketing Vendors File Transmission Flow Charts,

- Created Non-Monetary transactions for the transmission to FDR using AS/400 Data/Query Wizard,

- Programmed SQL queries for Risk Management Reports for production; created the CLs for batch processing,

- Prepared the following deliverables: Fraud "work queues" Project Overview, Functional, and Technical System Design and Fraud Cost-Benefit Analysis and Programming Specifications,

- IBM AS/400, OS/400-V4R4M0, Client Access Express, APLUS, Connect Direct, AS/400 Query, RPG II, RPG IV, COBOL, CL, Gateway PC, Windows NT, MS Office, Visio 5.0, Lotus Notes R5, MS Project.

First USA Marketing Information Services - Quality Assurance Manager

9/99 to 12/99

Interim Technology Consulting

- Created a spreadsheet of Testing Methodologies for mainframe, client-sever, and web based applications,

- Performed the following types of testing on a client server based system: Quality Assurance, Integration, Functional, User Acceptance, Regression, Security, and Performance/Stress,

- Created the Project Test Plan for the Campaign Planning Toolbox (CPlan),

- Prepared and documented: Phase II of CPlan - Analysis and Build Specifications,

- IBM PC, Windows 95, MS Project 98, Word 97, Access 97, VB (6.0), ORACLE 7.3, PL/SQL, Mainframe, Unix.

Conectiv Power Delivery - Y2K Programmer Analyst

6/99 to 9/99

AUXIS Consulting

- Analyzed various applications to determine if they can continue to be used in the migration of programs from region to region, for both Atlantic Energy and Delmarva Power & Light, and

- Resolved Y2K issues associated with on-line and batch components with programming modifications.

F. Schumacher & Co.

8/97 to 7/98

Senior Programmer Analyst

- Designed, developed, and programmed the process for the transfer of data from an IBM CICS application to UNIX utilizing MQ Series for the following transactions: Sales Order, Purchase Order, Transfer Order, and Inventory Warehouse,

- Developed a Work Order Generation System utilizing Mainframe - Client Server technologies; from the creation of the CICS transaction, to the Batch job which performs the FTP to the LAN; Clipper modules were modified to download the data to the client for the printing of Work Orders; using Proxy the executables were installed on the Los Angeles clients, (Clipper 5.2, FoxPro2, Label Matrix, BroPlus, and Proxy),

- Completed various programming assignments for the creation of Barcodes (UCC/UCC28) and EDI Files using CICS and Clipper, QDFs and DBFs residing on the Novell servers,

- IBM CMOS Processor, OS/390 Version 1, TSO/ISPF, COBOL II, CICS Command Level 2.12, Tables (CCT, PCT, PPT), Designer Workbench, MQ Series 1.14, IBM RS/6000, UNIX, AIX 4.12, Microfocus COBOL, vi Editor, ORACLE 7.3, SQL, QEdit, MQ Series 2.12, IBM Pentium, Windows NT, Microsoft Access, Excel, Project, Outlook, Word, Windows 3.1, BroPlus, Label Matrix (4.0/2.53), Clipper 5.2, Proxy, VB (3.0), FoxPro2, Adobe PageMaker.

State of Delaware Judiciary

10/92 to 8/97

Senior Application Support Specialist

*Project Manager for the development of a Civil Case Management System for Justice of the Peace Courts

- Maintained the JP Courts Information Systems Budget ($14 Million) and reported to the CIO on the projects, their progress, and status in the Justice of the Peace Courts Budgeting Report,

- Prepared and monitored the Project Work Plans with tasks, schedules, time frames, and resources,

- Documented, and presented to the Justice of the Peace Courts the following deliverables:

* Civil Case Processing Flow Charts for: JP, CCP, Superior, and Family Courts

* Justice of the Peace Courts Civil Case Management Requirements Document

* Justice of the Peace Courts Civil Case Management System Project Work Plan

*Project Leader for the development of a Financial Management System for The Court of Common Pleas

- Analyzed the financial system needs through interviews with numerous Judges, Court Administration, and Clerks for their requirements within New Castle, Kent and Sussex counties,

- Documented for Sign Off the following Deliverables:

* System Requirement Document

* Functional Systems Design

* System Project Scope

* Preliminary Work Plan

- Monitored all phases of the project for its deadlines, time frames, and budget accuracy,

- Tested the systems' critical interfaces: The Criminal Case Management System and The Department of Motor Vehicles License Suspension System, Trained the End-Users on the Financial Management System, and

- Ensured successful implementation of system - within budget and projected start-up date.

*Lead Analyst on the Criminal Case Management System for Superior Court and The Court of Common Pleas

- Coordinated workshops, demonstrations, system overviews, and training for statewide agencies, including the Public Defenders Office, the District Attorneys office (State Prosecutors), CCP and Superior Courts, and various law-enforcement agencies, i.e. State and County Police,

- Prepared the System Test Plan for Superior Court Criminal Case Management System,

- Wrote the Implementation Strategies for CCP Criminal Case Management System,

*Senior Programmer Analyst / Management Analyst

- Designed, Wrote, and formally presented to the Delaware Supreme Court: The Supreme Court Law Firm Systems Requirement and Design Document,

- Completed the Police Scheduling Requirements Document; wrote and distributed: Capias, An Introduction,

- Prepared and formally issued The Court of Common Pleas Scheduling Implementation Plan,

- Analyzed new legislation and its impact on technology in the following document prepared for the Chief Information Officer, the Administrative Officers of the Courts, and the Chief Justice of Delaware Supreme Court: Legislation, House and Senate Bills affecting Automated Systems and Operations,

- IBM ES9000, DOS/SP2, Complete, ADABAS/Natural, IBM Pentium, Windows 95 / 3.1, WP6.1, Word 97, Timeline, MS Project, DBASE IV, A.B.C. Flowcharter, VB (3.0), Banyan Vines (6.30), First Case Project Methodology, LexisNexis.

Computer Scientist

9/90 to 7/92

CSC Insurance Services

- Provided technical direction, guidance, and assistance to the professional MIS staff in the analysis and design of application systems, programs, and management systems,

- Assisted in the formulation of Project Plans, acting as Task Project Leader,

- Completed programming assignments on the following: Data Bank Job, Non-Renewal Letters, MVR Clears, Retro Claims Split, JUA Audit, Driver Improvement Plan, CLUE/MVR/RPM Overlay, and Task Status Reporting.

Senior Development Analyst

8/89 to 2/90

Boeing Computer Services

- Responsible for the installation of the MP & R System on the Defense, Space, and Electronics Project, resolved data base interface problems for region migration,

- Developed a Project Plan for the implementation of a system "refresh" for those elements: DBD, PSB, MFS, LPGM, JCL, and Sub-Proc, and modified JCL, Unit/Systems Testing (Batch and On-Line transactions).

B.A. In Liberal Arts from Temple University,

Dean's List - 5 of 9 semesters

Waterfall Methodologies include: First Case Methodology and Spectrum Project Methodology

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