Manager Software Developer

DONNELL PINCHAM

*** ********* ******, ***********, ** 30281

Cell: 678-***-**** Email:*******.*******@*****.***

PROFESSIONAL SUMMARY

Information Technology (IT) professional with extensive experience in the management, development, testing, and maintenance of complex applications using a wide range of web services, client/server, and mainframe technologies within the telecommunications, credit card, retail, and hotel industries. Highly motivated, goal oriented professional consultant with a record of exceeding expectations and delivering results commensurate with employers’ strategic goals.

Experience includes hands on expertise in the following areas:

●Served as QA Manager, Test Architect, Project Manager, Delivery Manager, Business Analyst, Solutions Architect, and Software Developer.

●Managed and developed numerous applications utilizing Software Development Life Cycle (SDLC) with Waterfall and Agile methodologies and processes.

●25+ years of software development using Mainframe, UNIX, PeopleSoft, and Informatica technologies

●Applied Quality Assurance (QA) methodologies in the management and execution of release testing efforts. Managed and created test deliverables including Project Plans, Estimates, Master Test Plans, Test Strategies, Test Scripts, Requirements Traceability, Environments Setup, Data Refresh, and Status Reports.

●Served as Business Analyst (BA) to solicit and document unambiguous verifiable requirements from users, product owners, subject matter experts, and developers.

●Managed production support problem resolution

●Interfaced with PM’s, BA’s, Dev, and Users to provide RCA and defect resolution

●Managed onshore/offshore teams and delivered training and application knowledge transfer.

●Mainframe expert with wide range of application development and QA experience

●Adept in Data Warehousing ETL execution and testing

TECHNICAL SKILLS

Platforms: MVS/ IBM Mainframe, OS/390, z/OS UNIX, Windows, Web, UNIX, VM

Databases: Oracle, Sybase, SQL Server, Teradata, MS Access, VSAM, IMS, DB2

Tools: Jira, Confluence, SQL Server, RabbitMQ, Fiddler, DSR API, Visual Studio, TFS, MTM, TIBCO, SOAP/UI, SOAP Sonar, MDM, ETL, Secure FTP, TSO, ISPF, VM/CMS, TOAD, RapidSQL, Connect Direct, SAR, CA-7, CA-11, PeopleSoft, AbendAid, IBM Utilities, CICS, SQL, Endeavor, Librarian, ClearQuest, ReqPro, Service Desk, FMS, SharePoint, MicroFocus COBOL, .NET, IMS, MFS, CICS, JCL, SyncSort, SQL, SQR, Informatica & PowerExchange, MicroStrategy, XML, HTML, PeopleSoft Payroll/HR, PeopleTools, PeopleCode, AppEngine, PL/SQL, REXX, Microsoft Office

Testing Tools: Quality Center ALM, Quick Test Pro (QTP/UFT), LoadRunner, IBM Rational ReqPro, ClearQuest

PROFESSIONAL EXPERIENCE

Hexaware, Inc., Atlanta, GA Feb 2018 – Aug 2018

Title: Senior Test Analyst Project: IRCI Enhancements

●Developed test methodology and deliverable templates to support initiatives

●Hands on execution of functional, regression, positive/negative, system and integration testing

●Maintained and executed mainframe software in support of FreddieMac initiatives.

●Performed analysis of ETL jobs and data flowing into and out of the Consolidated Data Warehouse (CDW) to provide dependencies and job processing schedules.

●Determined root cause analysis (RCA) and corrective actions for defects and issues.

●Created/staged input data and verified results of execution in backend databases

NCR contracted thru Optomi, Duluth, GA Oct 2017 – Dec 2017

Title: Quality Engineer III Project: Advanced Store

●New initiatives but same accomplishments and workgroup as prior NCR assignment

Lowes contracted thru InfoTrellis, Charlotte. NC Jun 2017 – Sep 2017

Title: QA Lead/Test Architect Project: CUS_ID Expansion

●Manage and execute the mainframe System Integration Test (SIT) to expand the customer identifiers across the enterprise to allow growth of the customer base and avoid exhausting the available values.

●Hands on execution of functional, regression, positive/negative, system and integration testing

●Managed the scheduled tasks and deliverables assigned to offshore resources.

●Used HP Quality Center to manage and execute the test cases and scenarios.

●Created/staged input data and verified results of ETL execution in databases

●Interfaced with third party development teams to coordinate test data and schedule

NCR contracted thru ASK Staffing, Duluth, GA May 2016 – Jun 2017

Title: Quality Engineer III Project: Advanced Store

●Utilized Agile delivery methodology to complete QA activities for software releases delivered in multiple Sprints and Program Increments

●Participated in Sprint planning, estimates, scoping, and daily standups.

●Hands on execution of functional, regression, positive/negative, system and integration testing

●Installed and configured software build packages delivered during Sprints.

●Verified functionality on platforms and devices, including POS terminals, IOS, Android, Veriphone

●Used Jira and HP Quality Center to manage the initiatives and create the required deliverables.

●Designed and executed testing of user stories for new and revised functionality using Restful API's, HTML, XML, JSON, Fiddler, Event Viewer, and JavaScript UI on .Net platform

●Created/staged input data and verified results of execution in databases

●Managed environment setup, interface application coordination, incident resolution, and data refresh

Recall Inc. contracted thru Pyramid Consulting Inc., Duluth, GA Jun 2015 – Dec 2015

Title: QA Project Manager/Test Architect Project: Various

●Provided process improvement assessment to increase delivery productivity.

●Executed QA activities for a variety of software initiatives with hybrid Agile methodology using client server and mainframe technologies.

●Advised offshore QA teams in India and Brazil for the execution of manual test scripts and the design of Selenium automation framework for regression testing

●Designed and executed test scripts to verify reports, interfaces, and backend Oracle, SQL Server, DB2, and Teradata data from Informatica and SSIS ETL processes that manage digital assets.

●Managed test environments setup and lockdown, interface application coordination, incident resolution, and data refresh

●Designed and executed testing of user stories for Salesforce.com releases

●Performed business analyst functions to facilitated requirements review, revision, and signoff by development and test teams.

●Provided data setup and support for user acceptance and disaster recovery testing

Delta Info Systems contracted thru Smart Caliber Inc., Atlanta, GA Jan 2015 – Feb 2015

Title: PMO QA Lead Project: Complementary Seats

●Managed test execution at the program level for seven mainframe, client-server, and web services applications impacted by the project requirements.

●Created the Master Plan and implemented the project Kick-off for the release jeopardized by late/undelivered functionality

●Facilitated daily defect meeting and provided status reports and statistics to leadership and end users

●Worked with automation team to implement reusable QTP/UFT process to verify 1400+ scenarios for untested decision engine

●Executed and verified automated scripts to verify decision engine outputs consumed by interfacing applications

●Managed User Acceptance Testing (UAT) and served as point of contact for issues and questions

Macy's contracted thru STSI, Johns Creek, GA Mar 2014 – Jan 2015

Title: QA Lead/Senior QA Analyst Project: eWallet & MAS

●Executed testing activities related to initiatives for multiple simultaneous software and hardware releases of Macy’s customer information and marketing applications using Mainframe, Unix, SSIS ETL, and Web Services

●Advised offshore resources and executed QA activities for the verifications required for implementation of 14 new delivery environments for Macy’s Advertising Systems (MAS) applications

●Executed Functional Testing, Integration Testing, and User Acceptance Testing for Macy’s newly developed eWallet application using web services, API’s XML, TIBCO, REST, and SOAP/UI

●Designed test data plan and coordinated with interfacing applications to verify backend data

●Peer reviewed business, functional, and technical requirements with business analyst, developers, and testers

TSYS contracted thru 3Ci, Columbus, GA Sept 2013 – Mar 2014

Title: Senior Test Analyst Project: Various

●Executed testing initiatives for multiple simultaneous software projects for TSYS credit card applications in mainframe and web services environments using IMS and DB2 database on CICS user interface

●Automated test data setup by recording Visual Basic and modifying the scripts to accept excel input scenarios to update databases via repeatable transaction playback process

●Automated load of test scripts into HP ALM

Macy's contracted thru Charter Global, Inc., Johns Creek, GA Apr 2012 – Apr 2013

Title: Senior Test Advocate Project: CC2.0/CPMS

●Executed testing of multiple simultaneous software and hardware releases of Macy’s customer information and marketing applications

●Piloted use of Quality Center - ALM to manage QA activities

●Executed testing of web services using, API’s, XML, TIBCO, SOAP/UI.

●Used TIBCO Master Data Management (MDM) and ETL software and processes to test interface files into the data warehouse.

●Participated in peer reviews of requirements and development team deliverables

●Created repeatable mechanized process for regression testing of standard functionality and web services

Accenture (Consulting Workforce), Atlanta, GA Jun 2010 – Feb 2012

Title: Manager Various Client Engagements

Client: Caterpillar Inc., Chicago, IL Nov 2011 – Feb 2012

Role: Application Architect Project: ADMS Release 1.0

●Served as COBOL SME to resolve performance issues with COBOL programs running on .Net platform.

●Configured ADMS virtual machine and Visual Studio to create personal development environment.

●Assisted performance testing team by monitoring and analyzing COBOL program behavior and provided design suggestions to improve inefficient queries and/or program structure.

Client: Verizon, Denver, CO May 2011 - Oct 2011

Role: Test Architect Project: TCOMS/TIRKS Conversion

●Designed and configured an ETL environment for data loading application that was used to bulk load network inventory data from legacy IMS database into Informatica client server environment.

●Implemented and configured Informatica PowerExchange to provide facility for sourcing conversion data from TIRKS Mainframe IMS databases into Informatica client/server environment.

●Analyzed TIRKS IMS transactions to reverse engineer database impacts and convert Assembler and PL/1 layouts into COBOL copybooks to create PowerExchange data maps for Informatica workflows.

●Designed and implemented test data verification approach and methods to assist non-mainframe developers in completion of unit test gateways.

●Delivered Mainframe and Informatica PowerExchange training to development team

Client: Educational Testing System, Princeton, NJ Apr 2011 – May 2011

Role: Solutions Architect Project: Print Solutions

●Analyzed current mainframe and midrange printing functionality and processes to recommend a solution to provide enhanced output management, mailroom workflow, end-to-end tracking with the goal of reducing future capital investments in hardware and software for report development and enhancements.

●Analyzed pros and cons of vendor printing solutions from GMC PrintNet, Ricoh InfoPrint, and Pitney Bowes P/I Suite

Client: Starwood Hotels & Resorts, White Plains, NY Jul 2010 – Mar 2011

Role: Delivery Manager Project: Data Warehouse

●Managed team of onshore and offshore resources for maintenance of the marketing data warehousing ETL software that included Informatica, Golden Gate, and MicroStrategy using Oracle, DB2, and Teradata databases..

●Accountable for production processing failures and worked with operation support team to resolve issues and data anomalies.

●Served as client point of contact and first level of escalation for application defects and issues.

●Provided interim processes and methods until implementation of Accenture ADM methodologies.

●Created tactical action plan to improve application health and build offshore business acumen to increase support opportunities

●Managed plan for improving Informatica workflow processing to improve Level Agreements (SLA)

●Developed workflow processing statistics to provide data to client for determination of new Service SLA's for possible inclusion in contract negotiations

Macy's contracted thru Charter Global, Inc., Johns Creek, GA Mar 2010 – Jun 2010

Title: Test Advocate Project: Macys Loyalty Rewards

●Executed application software testing for loyalty rewards initiatives using IBM mainframe, JCL, COBOL Test DB2, XML, TIBCO, and SOAP/UI

●Designed and executed test scripts for software releases

Accenture (Services Workforce) Feb1998 - Jan 2010

Title: Manager Various Projects

Client: FirstData, Omaha, NE Jun 2008 - Jan 2010

Role: Delivery Manager Project: Credit Card Issuing

●Managed teams of offshore resources in Argentina, Brazil, and India to coordinate the resolution of manual and system generated Incident Reports (IR's) and defects for 20+ applications using mainframe, UNIX, client server, and web services

●Represented Accenture in client meetings to prioritize and schedule implementation of projects

●Reduced recurring IR’s by 90% for assigned applications

●Managed and executed disaster recovery plans and testing

●Project managed application software enhancements thru all SDLC phases

●Insured adherence to internal and external Service Level Agreements (SLA’s)

●Managed KT strategies and deliverables for 20+ applications transitioning support and development from the FirstData staff to Accenture Delivery Centers

●Interviewed application managers and subject matter experts to document application requirements

●Assisted in development of the project estimating model

Client: AT&T, Atlanta, GA Mar 2008 - Jun 2008

Role: Project Manager Project: Kentucky NPA Split

●Project managed cross domain teams for delivery of Kentucky area code split project

●Tracked project deliverables and reported status to leadership and clients

●Documented issues and risks and coordinated dependencies and interfaces with external companies

Client: AT&T, Atlanta, GA Dec 2007 - Mar 2008

Role: Application Architect Project: IBM Knowledge Transfer (KT)

●Served as central point of contact for delivery of KT documents for 100+ AT&T/Bellsouth applications transitioning to IBM and Amdocs support

●Negotiated support issue resolution for conflicts between Accenture, IBM, Amdocs, and AT&T

●Provided KT status reports to leadership and client on the progress of the application KT’s

●Developed processes and security for sharing documents across multiple companies while retaining security of Accenture proprietary information

Client: AT&T/BellSouth, Atlanta, GA Apr 2004 - Dec 2007

Role: QA Project Manager Project: Enterprise Data Warehouse (EDW)

●Managed testing for all SDLC phases for multiple major and minor releases of BellSouth’s DSL data warehouse

●Created and managed release estimates, budgets, and resource allocations

●Managed and mentored team of onshore and offshore resources for the execution of each release’s Stability Test, Performance Test, Application Product Test, Integrated System Test, User Acceptance Test, and Production Sanity Test

●Created Knowledge Transfer plan and documents for new onshore and offshore resources

●Coordinated input test data to/from Oracle CRM, Siebel, and MCDB interfacing applications

●Configured and executed Informatica ETL processes to load test data warehouses

●Developed testing process standards, guidelines, artifacts, templates, and best practice examples

●Complied with all Sarbanes-Oxley (SOX) requirements

Client: BellSouth, Atlanta, GA May 1999 - Apr 2004

Role: Software Developer, QA Manager Project: PeopleSoft Payroll/HR

●Software Developer and Integrated System Test Manager for BellSouth's highly customized PeopleSoft HR/Payroll application

●Single handedly maintained PeopleSoft 6 Payroll application while team upgraded to PeopleSoft 8

●Assisted team in converting application from IBM/DB2 mainframe to UNIX/Oracle environment

●Hands on development of SQR, PL/SQL, PeopleTools, PeopleCode, COBOL, UNIX scripts and JCL for batch processing and PeopleSoft online functionality

●Served as data center point of contact for resolution of all production batch processing failures

●Served as a primary participant in CMM-3 certification process

●Served as member of the Best Practices Focus Group

Client: BellSouth, Atlanta, GA Feb 1998 - April 1999

Role: Software Developer Project: Asset Management

●Software Developer for Asset Management Application

●Developed application utilizing PeopleSoft Release 5 in UNIX/Oracle environment

●Utilized PeopleTools, PeopleCode, Autosys, SQL/SQR, DDS, MF COBOL, CMVC, Softbench

BellSouth/South Central Bell Prior to Feb 1998

Roles: Software Developer, Test Manager, IT Programming Instructor

Transitioned from BellSouth to Accenture in outsourcing agreement effective February 1, 1998.

BellSouth/South Central Bell experience summary follows.

Projects: Financial Processor (FP), Sales Accounting Billing & Reporting (SABR), Purchasing, Requisition & Invoicing (CAPRI), Programmer Basic Training (PBT)

●Developed all projects with mainframe and Unix technologies using IMS and DB2 databases

●Maintained databases including backup, recovery, reorganization, and DBMS system releases

●Developed software and executed integrated system test for BellSouth’s expense journalizing accounting system (FP);

●Developed software and executed integrated system test for BellSouth’s materials warehouse accounting and inventory system (SABR);

●Installed, configured, and maintained 3rd party software for the purchase of materials (CAPRI);

●Served as applications central point of contact for users resolution of production failures;

●Instructor for required new hire Programmer Basic Training (PBT) curriculum

EDUCATION

BS Mathematics, Tennessee State University, Nashville, TN

Applied Math and Computer Science, Washington University, St. Louis, MO

PROFESSIONAL AFFILATION

Project Management Institute (PMI)

Atlanta Quality Assurance Association (AQAA)

CERTIFICATES / LICENSES

Oracle 8 DBA

PMP Certification in process

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