Manager Customer Service

Sean Baldwin

**** ***** **** **** *****: 214-***-****

Richland Hills, TX 76118 ****.*********@*****.***

Employment

Premier Lighting Enterprises 04/2018 – 01/2019

Operations Support/Billing Manager

● Handled all billing inquiries and invoicing for the crating division.

● Helped route trucks and schedule jobs.

● Provided assistance to the technicians in the field regarding the job sites they were located at. Medical Review Stream 04/2017 – 03/2018

Physician Review Coordinator I

● Review all medical reports from reviewing physicians regarding workers compensation claims for errors and any formatting issues.

● Format every report. Including: editing and reorganizing report templates to make sure the physicians have correctly filled them out as well as making sure the reports on time.

● Working with the case managers to clarify any issues with any reports.

● Assigned each case to the appropriate physician/specialist for review. Veracity Research Company Investigations 05/2016 – 04/2017 Administrative Support

● Review all investigator reports ranging from surveillance investigations to claims investigations for any continuity errors, missing information and grammatical and punctuation errors.

● Format every report. Including: editing video and photos and reorganizing report templates.

● Working with the case managers to clarify any issues with an investigation report as well as reworking a report if the investigation is reopened.

● Cross trained to perform hospital canvassing by calling up to 50 medical facilities at a time to help to verify if claimants are attending appointments. Accutek Packaging Equipment 02/2015 – 05/2016

Account Manager

● Present company’s products to medium/large businesses across the country, closed sales, developed leads and identified sales opportunities to expand customer range.

● Develop solutions for customers based on needs analysis and ROI strategies.

● Collaborate with engineering and sales manager to determine if customizations are required and determine cost updates as necessary.

● Create and support client retention strategies for existing customer base and for new customers.

● Travel to corporate office in California to enhance knowledge of products and services and to share sales strategies.

Achievements

● Published in the school literary compilation titled Anthology.

● Served 3 years on the leadership team of Sigma Chi Fraternity.

● Over 50% self supported during college.

Education

Tarleton State University, Stephenville, TX

Bachelor of Arts in English, 08/2011

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