With more than ** years of experience in Information Technology, I am a resourceful, self-motivated individual with an established reputation to exercise sound independent judgment, perform effectively under pressure, and deflect potential situations, while maintaining a professional and positive attitude. I am capable of diagnosing and providing solutions for many complex situations and would embrace a challenge. Throughout my career, my goal has been, and is, to better serve the IT field with cost effective, efficient and sound solutions to an ever growing and demanding field.
Tools & Technology
Cloud solutions: Azure, Office365 hosted Exchange and SharePoint, ADFS, Azure AD connect, Skype, OneDrive, Archive, eDiscovery, Auditing, DLP, AWS
Exchange 2007, 2010 and 2013
MDM: AirWatch, MobileIron, Cisco Meraki
Backup and disaster recovery: Datto, Barracuda, StorageCraft, Veeam and Zerto
Security and compliance: Mimecast, IronPort, Zix, Barracuda, GFx, SPAM soap, Sophos, ESET, McAfee, Symantec, OpenDNS
Tools: Kaseya, Autotask, ConnectWise, Labtech
Network: Cisco ASA 5500-x Meraki Mx100 and Mx84, Switches 3500,3650, 3850, Meraki MS220 and MS 320, AP, Routers 2900, 2800, 1900, 800. SonicWALL TZ and NSA series, Cyberoam, HP Switches 2900, 1800 and 2500 series. SAN and NAS, iSCSI
Operation systems: Windows server 2008R2, 2012R2, Hyper-V, Windows 10, 8,7 and XP. Mac OSx, iOS
Others:Active directory, SCCM,Group policy, WSUS, DNS, DHCP, VPN, SQL, DFS, ADFS, SSO, Okta, Microsoft Office, Visio, PowerShell, Lync and Skype for business, ShoreTel phone system, Avaya IP office
Virtualization: VMWare, Hyper-V
Senior Systems Engineer
January 2017- now
Primoris Services Corporation PRIM (NASDAQ)
Primoris Services Corporation (Primoris) is the parent company of multiple diversified construction and engineering. Through its subsidiaries, Primoris provides a wide range of construction, fabrication, maintenance, replacement, and engineering services to major public utilities, petrochemical and energy companies, and municipalities.
Successfully design, plan, and implement the Office 365 hybrid environment
Successfully designed and implemented a migration path for multiple subsidiaries’ AD and exchange and lead the migration team
Successfully designed and implemented a migration path for an Office 365 tenant to Primoris’ Office 365 and migrated 2000+ mailboxes
Successfully designed and implemented AirWatch MDM and enrolled more than 4000 iOS devices. Consolidated multiple DEP and VPP accounts and MDM system (MobileIron)
Successfully migrated 500 Box and Dropbox accounts to OneDrive
Integrated the HR department applications and Active Directory to automate and dynamically address all changes in employee Titles, Locations, Managers, and distribution lists.
Worked with application team on ERP system’s integration project.
Worked with application team and implemented Okta for SSO cross multiple domains.
Administered and support Azure environment
Provided Documentation and training other System admins
Senior Consultant, IT manager
February 2016 – January 2017
HealthEZ is a TPA benefit administrator for several national enterprise clients in several industries including Healthcare, Financial.
Implemented several remediation projects including Office 365 hosted exchange migration, Cisco IronPort email security, content filtering and DLP, ZixGatway email encryption. Back and disaster recovery project.
Implementing remote monitoring and patch management solution
Implementing BYOD mobile management solution.
Managed day-to-day IT business operations. Monitored over 30 Windows servers and 100+ endpoint and network activity. Performed troubleshooting on all network/systems related issues. Ensure that business systems were running optimally. Performed daily backups on all virtualized/physical servers.
Created and implemented Standard Operating Procedures for IT Dept. related to User Setup, Internal SLA, Disaster Recovery and Systems Management.
Maintained company VOIP PBX phone system and call center for over 100 toll-free numbers.
Managed IT Help Desk staff. Help-Desk staff was responsible for supporting 100+ local and remote users. All support requests were managed via a support ticketing system. All support requests were delegated appropriately and resolved in a timely manner. Assisted Help Desk staff with Tier 3 related issues.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Develop and interpret organizational goals, policies, and procedures.
Review project plans to plan and coordinate project activity.
Evaluate data processing proposals to assess project feasibility and requirements.
Prepare and review operational reports or project progress reports.
Purchase necessary equipment.
Senior Systems Engineer
April 2014 - February 2016
Prosum is an IT Managed Service Provider (MSP) for several national enterprise clients in number of industries including Healthcare, Financial, Government and entertainment
Member of a team of 25+ Architects, Senior Engineers, support Engineer and helpdesk technicians which supported 15 enterprise clients (100+ servers, 4000+ workstations in more than 50 locations)
Responsible for managing and maintaining virtual servers, running VMware ESX and Hyper-V environment on Dell SAN.
Maintain server platforms Windows 2008 r2 and Windows 2012 R2
Manage and maintain Microsoft Exchange 2010.
Implement Exchange 2010 and migrate system users from Exchange 2003.
Manage and maintain Email and Web filtering systems using Cisco Iron Port.
Manage and configure VLAN’s on Cisco Catalyst switches.
Involved in numbers of Office 365 migration projects from Exchange 2010
Involved in numbers of network infrastructure upgrades (Cisco ASA, switches, AP, Meraki switches, Aps, firewalls, SonicWALL, Palo alto, WatchGuard, HP switches, Cyberoam, Sophos)
Involved in large scaled desktop upgrade projects
Implemented Backup and disaster recovery plans using Datto, Barracuda
Implemented, maintained and managed Email security solutions using Barracuda, Ironport, Spam Soap, MxLogic
Supported VIOP systems including Shoretel, Avaya, Cisco
Manage backup, security and user help systems.
Provide users with technical support for computer problems.
September 2013 - April 2014
Architected and delivered on several business continuity/disaster recovery and data center consolidation and relocation projects using a SDLC methodology.
Oversee rotating 24x7 on-call support and manage a 3-person technical team.
Lead support for Active Directory, MS Exchange 2003/2010 email, Office 365
Analyze network data to determine network usage, disk space availability, or server function.
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
Configure security settings or access permissions for groups or individuals.
Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
Field Support Engineer
September 2010 - September 2013
SDCR Business Systems
SDCR Business Systems is Southern California’s only certified NCR Aloha Point-of-Sale (POS) reseller for independent and multi-unit operators in the restaurant and hospitality industries. SDCR supports 3000+ clients.
Responsible for system design, development implementation and user assistance for external clients
Setup and install secure network for POS and payment processing systems
Provide technical functions related to local and wide area data networks, including design, engineering, installation, maintenance, and operations; troubleshoots networking issues and equipment; and builds, configures and installs computer systems, servers, workstations, software and hardware for use in Point Of Sale system.
Technical Support Analyst
September 2009 - September 2010
The Wet Seal, LLC is a pioneer in fast fashion retailing through retail stores nationwide, as well as an e-commerce website. The Company operated 500 stores in 42 states.
Provide high-quality support to 500 stores’ POS system, Servers, and Network.
Provide PCs engineering support for POS applications and upgrades, security software.
Provide technical functions related to local and wide area data networks, including design, engineering, installation, maintenance, and operations; troubleshoots networking issues and equipment; and builds, configures and installs computer systems, servers, workstations, software and hardware for use in Point Of Sale system
January 2000 - January 2009
Bachelor of Engineering, Computer Hardware
Microsoft MCSE, Office 365, Exchange 2010, Exchange 2013, Server 2012
Datto Certified Advanced Technician
Nimble Technical Professional
NCR Certified Security Tech