Barry Lee Phan
Phone: 408-***-**** Email: email@example.com San Jose, CA
To secure an Operations position in a growth promoting organization where my abilities and expertise can contribute to the company’s success. I would love to continue to develop my professional skills and software knowledge such as Virtual Infrascructure software, SaaS, DaaS, On Premise, Windows Platforms, M.S. Office Suite, Eudora, E-Lese, LeasePak, Meeting Maker, Visio, Visual Basics 6.0, Oracle 12, Advanced Pricing, Siebel, MyLearn, VMware Workstations, Fusion, vSphere, Model N, Aria, SQL, Product Data Hub (PDH)
OPERATIONS MANAGER -- GolfMD, San Jose, CA 3/15-11/18
•Own the creation of multi-year pricing roadmap that aligned with the solution, products, and technology.Review, setup customer pricing and confirmed subscription services.
•Tracked lesson codes that sold to 3rd party - BWI provided lessons as SKU for corporate reward programs, redeemed codes and worked with instructors to set up transaction.
•Develop pricing strategies that focus on the understanding of the competitive threats.Managed AWS account costs and reviewed expenses with engineering team.
•Created and implemented expense policy for sales team.
•Developed pricing models and increased revenue possibilities.
•Startup responsibilities: QuickBooks, office supply and resource budgeting (internet, computers, etc.), set up road shows with marketing team, booked space, budgeted trips for trade shows.
•Managed channel partner commission and trade rates.
•Oversaw multiple intern or temporary sales associates and negotiated commission rate within parameters for new accounts.
DIGITAL SUPPLY CHAIN MANAGER -- VMWare, Palo Alto, CA 12/05-3/15
•Led and managed multiple teams (Bangalore, Ireland and US) supporting key strategic and global channel business partners in product pricing, margin analysis and pricing stacks. Delivered pricing business model, channel programs, and sales marketing strategies including complex financial analysis and updated Oracle.
•Translate pricing strategies into system and process compatable deliveries to support implementation and execution.Managed monthly updates and Item Creation, SKU documentation and over all pricing support for VMware’s Oracle and Order to Cash System.
•Managed new item creation for SaaS, DaaS, on premise and bundles, set up new and future pricing, bundles (BOM), relationships setups within Oracle, Aria Rate Plans, and Model N (Enterprise license agreement quoting tool).
•Configured all license SKU’s within multiple environments; Interacted and maintained all attributes including finance, tax, FP&A, marketing, descriptions, pricing and channel discounts.
•Tested new products and configurations including price and currency adjustments for End 2 End test cycles.
•Developed training material for and application assisting with Sarbanes-Oxley efforts related to Oracle E-Business Suite.
•Participated and provided guidance to business units and owners through participating in the Item Review Council and Pricing Committee to collect requirements.Provide and refine governance on regular price process updates.Contribute to future product definition and direction.
•Provided responsive support to corporate operations as it relates to order management and pricing
•Facilitated on proof of concepts and issues around product setups. Contributed to New product introduction processes.
•Configured all products for price book generation on a monthly release cycle.
•Worked with cross-functional teams to ensure product launch requirements were met.
•Managed merger acquisition software integrations and products.
•Subject Matter expert in Inventory Control Management. Created new product names that followed VMware’s nomenclature.
CORPORATE OPERATIONS -- VMWare, Palo Alto, CA
•Reviewed and delegated processing of customer orders, media shipments, license keys, and invoices as a member of the Order Management Services Team (OMST).
•Ordered Specialist/Analyst and acted as direct point of contact for orders with Distributors.
•Provided daily tracking of completed and pending orders for functional groups.
•Developed and educated Distributor on VMware’s order requirements
•Responsible for covering order entry processes as needed, primarily for larger account management including Channel, Direct & OEM orders.
•Partnered with internal groups to scope out and resolve order entry process issues.
•Loaded balancing of order entry team as business model for company shifts such as each Specialist managed both Permanent VMware employees as well as Contractors as needed in the coverage of inbound Distributor Orders.
•Analyzed order entry performance and accuracy for each order analyst to properly evaluate and mentor.
•Collaborated with marketing groups to organize process of special programs (TAP, VIP, VAC program).
•Oracle 11i Testing.
•Confirmed pricing/discounts through resellers and direct orders via the price list.
•Tested SKU’s before new releases went live.
•Provided pricing support for Professional Services Organization, new VI-ENT licenses, upgrades and Support/Subscription.
•Provided workflows to adhere to SOX compliances – Signed of Quarterly to ensure quality of orders, prices and procedures.
LEASING SERVICE MANAGER -- Cisco Systems Capital/Z Resource, San Jose, CA 07/04–12/05
•Supported Lease Sales Manager(s) customer accounts by coordinating information to finalize lease deals.
•Worked with customers to obtain signed lease documents and make sure lease terms, billing process were understood and accepted by customers.
•Coordinated lease activity with Account Managers, Certified Partners and customers.
•Prepared and priced lease quotes using CSCC’s internal pricing model.
•Finalized documentation for booking, including legal review, asset details, billing and historical lease information.
•Coordinated equipment disputes, RMA’s, Lease Amendments.
•Partnered with cross functional finance teams within each department in support of operational and sales strategies.
•Facilitated negotiated documentation with legal and credit departments.
•Managed individual WIP to achieve targeted goals.
Business Administration, B.A. -- San Jose State University, San Jose, CA 06/2001
AWARDS AND ACHIEVEMENTS
•San Jose Mercury News STAR Achievement Award
•Lifetime member of the Golden Key National Honor Society, 1997-present
•IT team award
•Exceptional Customer Service
•Principles of Leasing
•Making Sense of Company Financials
•11i Advanced Pricing Fundamentals Ed2