Experienced Customer Service Representative
Resume:
Pamela Hutt
College Park, GA ***49
******@*****.***
Professional Experience:
Randstad/Amtrak
Customer Support Associate July 2017-September 2017
Answer between 30-50 calls daily pertaining FMLA leaves.
Assisted with emailing and mailing documents not received.
Made callbacks to employees for clarification of their specific leave requests.
Cigna Global Health Benefits
Customer Service Associate/Training Assistant
October 2013-February 2016
Answered between 40-60 calls daily pertaining health insurance benefits.
Responded to inquiries for health services rendered in the U.S. and abroad.
Assisted with training classes with claims, eligibility, and web portal issues.
Comcast Cable
Customer Account Executive February 2008-September 2010
Handled between 50-80 calls daily in regard to cable services.
Informed eligible customers of product upgrades or promotions.
Made necessary decision to dispatch field workers, if center troubleshooting attempt failed.
Chevy Chase Bank
Bank Teller August 2005-September 2007
Greeted customers entering bank, ensuring they have been noticed.
Handled cash with deposits/withdrawals, counted till before and after shift.
Offered consumers bank products for which they were eligible.
Education:
Glasgow High School, Newark, DE, Diploma 1995-1999
University of Phoenix, Human Resource Management, Online 2008-2009
Technical Skills:
MS Word, Excel, Outlook, and PowerPoint.
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