512-***-****

ac8ctl@r.postjobfree.com

Christen Werth

To whom it may concern,

I am a service business professional seeking to continue my efforts in reaching my full potential as a creative leader. As well as contributing 100% plus to an organization with integrity and the opportunity for continuous growth. I look forward to hearing from you and learning more about exciting opportunities . Sincerely,

Christen Werth

Areas Of Expertise

High volume sales with proven results

High performance under pressure and in a dynamic, fast paced environment

Ability to take initiative and work independently or as a team

Complete mastery of Customer Service Skills as well as differing styles used for related situations

Effective interpersonal leadership, time management, analytical and communication skills

P&L “Bottom Line” proficient

Proven ability to foster profit growth to budget through marketing and controlling

Food and beverage, hospitality and leadership

Comprehensive knowledge of food and wine (WSET ll) Technical Skills

Microsoft word, Excel, Office manager and Micros

Experience

2014-present Republic National Distribution Company Houston & Austin TX

Hotel Specialist, On Premise Wine

Built relationships with top 10 On Premise Hotel customers in Austin and Houston

Implemented large programs with all Republic National Distribution products.

Lead the team to majority market share on several Austin hotel openings. Including, JW Marriott Austin, Hotel Sonesta and The Hotel Van Zandt.

Day to day sales to top 10 on Premise customers with superior customer service

OnPremise Austin sales person of the year 2015

2010-2014 W Austin (Starwood Hotels and Resorts)

Austin, TX

Specialty Outlets General Manager

Interviewed, screened and hired approximately 150 food and beverage employees pre- opening

Wrote and implemented the specialty restaurant training and service manual for the first W hotel owned and operated specialty restaurant (TRACE)

Responsible for three food and beverage outlets on a daily basis and five on certain occasions

Ensure appropriate labor, liquor, and supply costs

Engineer profit through leadership, team motivation, education, consistency and cost controls

Weekly beverage inventory and ordering

Responsible for the employment, retention, training and termination of employees

Ensure superior guest satisfaction

Implemented continuous education

Responsible for the supervision of approximately 50 employees including the development of 3 assistant managers

2006-2009 Roaring Fork Restaurant (An Eddie V’s Restaurant group concept) Austin, TX

General Manager

Made and evaluated both annual and weekly budget forecasts

I was instrumental in a 12% annual sales increase while cutting our cost of sales

Ensured appropriate labor, liquor, and supply costs

Engineered profit

Observed, scheduled and observed preventative maintenance

Did weekly beverage inventory and ordering

Responsible for the employment, retention and termination of employees

Ensured guest satisfaction

Implemented a training program for all front of the house positions, including continuous

Education

Ensured appropriate communication between all areas of the restaurant.

Opened new 12,00 square foot new location as General Manager with 100 new employees

2006 Roaring Fork (an Eddie V’s restaurant)

Austin, TX

Assistant General Manager

Strived to run the perfect shift every time

Made all front of the house schedules

Ensured appropriate levels of small wares

“Touched” every table to ensure guest satisfaction

Coached service staff on a daily basis

Implemented the shift focus

Opening and closing paperwork

Exercised superior conflict resolution

2000-2006 Four Seasons Hotels and Resorts Austin, TX Designated food and beverage trainer

Responsible for the acceptable completion of training program of new food and beverage employees.

Floor supervisor

Completion of the Four Seasons supervisory development program.

Completion of the Four Seasons Designated Training program.

Accountable for guest satisfaction and anticipating guests needs with exceptional results.

Extensive knowledge of fine food and wine.

Responsible for opening and closing duties, including transactions and payroll for up to 12 employees.

Education: Texas State University, San Marcos, TX

Family and Consumer Science. Minor in Business Management.

Dean’s list 3.5 GPA

Referrals available upon request

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