Customer Service Manager
Resume:
********.*****@*****.***
Christen Werth
To whom it may concern,
I am a service business professional seeking to continue my efforts in reaching my full potential as a creative leader. As well as contributing 100% plus to an organization with integrity and the opportunity for continuous growth. I look forward to hearing from you and learning more about exciting opportunities . Sincerely,
Christen Werth
Areas Of Expertise
High volume sales with proven results
High performance under pressure and in a dynamic, fast paced environment
Ability to take initiative and work independently or as a team
Complete mastery of Customer Service Skills as well as differing styles used for related situations
Effective interpersonal leadership, time management, analytical and communication skills
P&L “Bottom Line” proficient
Proven ability to foster profit growth to budget through marketing and controlling
Food and beverage, hospitality and leadership
Comprehensive knowledge of food and wine (WSET ll) Technical Skills
Microsoft word, Excel, Office manager and Micros
Experience
2014-present Republic National Distribution Company Houston & Austin TX
Hotel Specialist, On Premise Wine
Built relationships with top 10 On Premise Hotel customers in Austin and Houston
Implemented large programs with all Republic National Distribution products.
Lead the team to majority market share on several Austin hotel openings. Including, JW Marriott Austin, Hotel Sonesta and The Hotel Van Zandt.
Day to day sales to top 10 on Premise customers with superior customer service
OnPremise Austin sales person of the year 2015
2010-2014 W Austin (Starwood Hotels and Resorts)
Austin, TX
Specialty Outlets General Manager
Interviewed, screened and hired approximately 150 food and beverage employees pre- opening
Wrote and implemented the specialty restaurant training and service manual for the first W hotel owned and operated specialty restaurant (TRACE)
Responsible for three food and beverage outlets on a daily basis and five on certain occasions
Ensure appropriate labor, liquor, and supply costs
Engineer profit through leadership, team motivation, education, consistency and cost controls
Weekly beverage inventory and ordering
Responsible for the employment, retention, training and termination of employees
Ensure superior guest satisfaction
Implemented continuous education
Responsible for the supervision of approximately 50 employees including the development of 3 assistant managers
2006-2009 Roaring Fork Restaurant (An Eddie V’s Restaurant group concept) Austin, TX
General Manager
Made and evaluated both annual and weekly budget forecasts
I was instrumental in a 12% annual sales increase while cutting our cost of sales
Ensured appropriate labor, liquor, and supply costs
Engineered profit
Observed, scheduled and observed preventative maintenance
Did weekly beverage inventory and ordering
Responsible for the employment, retention and termination of employees
Ensured guest satisfaction
Implemented a training program for all front of the house positions, including continuous
Education
Ensured appropriate communication between all areas of the restaurant.
Opened new 12,00 square foot new location as General Manager with 100 new employees
2006 Roaring Fork (an Eddie V’s restaurant)
Austin, TX
Assistant General Manager
Strived to run the perfect shift every time
Made all front of the house schedules
Ensured appropriate levels of small wares
“Touched” every table to ensure guest satisfaction
Coached service staff on a daily basis
Implemented the shift focus
Opening and closing paperwork
Exercised superior conflict resolution
2000-2006 Four Seasons Hotels and Resorts Austin, TX Designated food and beverage trainer
Responsible for the acceptable completion of training program of new food and beverage employees.
Floor supervisor
Completion of the Four Seasons supervisory development program.
Completion of the Four Seasons Designated Training program.
Accountable for guest satisfaction and anticipating guests needs with exceptional results.
Extensive knowledge of fine food and wine.
Responsible for opening and closing duties, including transactions and payroll for up to 12 employees.
Education: Texas State University, San Marcos, TX
Family and Consumer Science. Minor in Business Management.
Dean’s list 3.5 GPA
Referrals available upon request
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