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Customer Service Test Cases

San Mateo, CA
January 31, 2019

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Heera, Davinder S

Email ID :

Contact No: 302-***-****


Around 3 years of experience in Information Technology with specializing in Software Quality Assurance Testing, proficient in testing on Client/Server and Web based applications.

Good knowledge to create detailed, comprehensive and well-structured test plans and test cases.

In depth understanding of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC).

Systematic Understanding of QA methodologies including Waterfall and Agile methodologies to ensure appropriate Quality Control.

Good experience in creating, modifying and enhancing both manual Test cases and Test Scripts created in Selenium Web driver with Test NG and Junit frameworks.

Experience in different kind of testing like Automation, Integration, Smoke, Regression, System, GUI, Adhoc, Incident, Recovery, Cross Browser and Compatibility Testing.

Testing the Functionalities using Black Box testing technique. Excellent knowledge and working experience in test execution and test results analysis.

Extensively Used JIRA to create Test cases and report Bugs in Defect Module

Experience in Data Driven Testing, Cross browser testing and Parallel Test Execution using Selenium WebDriver, Testing and Selenium Grid.

Backend testing using SQL Queries. Involved in creating the Scenarios for single and multi-user test. Expertise in Data driven testing, Back-End testing.

Systematic Understanding of Unix/Linux/Windows Environment.

Flexible and versatile to adapt any new environment and work on any projects independently when needed.

Mentored new team members for knowing the process and leading them in various situations to meet the deliverables on time. Zeal to learn new technologies and undertake challenging tasks.


Testing Tools

Selenium IDE/RC/Grid/WebDriver, HP QC/ALM, JIRA, JUnit, Cucumber, JBehave, Soap UI


C. C++, Java, JavaScript, C#, SQL, PL/SQL, HTML, XML, CSS

Build Tools


SDLC Methodologies

Waterfall, Agile, TDD.

C I Tools

Hudson, Jenkins, Cruise Control


MS SQL Server, MS Access, Oracle

Defect Tracking Tools

Test Director, Quality Center, BugZilla, Rational Clear quest.


Web Logic, Web Sphere, JBoss, Apache, Tomcat

Operating System

Windows, Mac OS, UNIX and Linux.


Client: Sears, San Mateo, CA Feb 2017 – CURRENT

Project: Order Management System (OMS)

Description: OMS as subsystem which deliver/fulfill customer orders effectively. Covers all aspects of order management, shipment, delivery etc. Fulfillment is done in collaboration with stores, warehouses, regional replenishment centers and vendors. It also deals with customer service and loyality programs.

Role: QA Automation Engineer


Participated in Test Planning and writing Test scripts for each sprint using Selenium.

Designed, developed and implemented POM based automation testing framework utilizing Java, TestNG and Selenium WebDriver.

Configured Selenium Web Driver, TestNG, Maven tool and created selenium automation scripts in Java using TestNG prior to agile release.

Used TestNG to prioritize the scripts and run in batches and extract test reports.

Created automation framework and test scripts using Selenium Web-Driver for multiple platform and browser testing.

Generated test logs using Log4j for various log level.

Involved in Grouping of Test Cases, Test Methods, and Test Suites using Test-NG annotations.

Performed functional testing of SOAP and REST Web Services using SOAP UI Tool and assertions on request and response XML on both SOAP and REST Web services.

Experience in testing the application across different Browsers using Cross Browser Testing in TestNG.

Prepared user documentation with screenshots for UAT (User Acceptance testing) using Selenium Screenshots.

Performed Performance testing on page by checking the Load time of the pages.

Performed Cross Browser testing using Selenium Grid and TestNG.

Used Apache POI to read data from Excel sheet.

Validated the data from Front End to Back End tables in MySQL Database.

Involved in Daily Scrum Meeting with development and management Teams.

Involved in Product Backlog, Sprint Planning, Sprint backlog, Daily Scrum Calls, Sprint demo, Retrospective Meetings.

Closely interacted with the Development and Business teams in resolving the bugs.

Well versed in Jira Agile - For Plan, Add User Stories, Add Task, Create Test Cases, Create Defects, and Iterations.

Performed Mobile Testing of the applications and complete website.

Tested on various IOS and android devices.

Followed Sprint Burn down Chart, Release Burn down Chart and attended Agile Sprint Meeting.

Prepared status summary reports with details of executed, passed, and failed test cases.

Environment: Selenium IDE / Web Driver, Test-NG, Apache POI, Java, HTML, XML, CSS, X-path, Maven, SOAPUI, Agile, Jira, Log4J, SQL, Oracle, Windows.

Client: Ceridian Corporation, Minneapolis, MN Jan 2016 – Jan 2017

Description: Ceridian Corporation is an information services company principally in the human resource, transportation and retail markets. The Freedom product is a back-office set of components that emphasizes high-performance payroll processing capability, specifically designed to operate in a service bureau environment. Payroll application is a customer service and implementation tool designed to allow the user to create and maintain data for Ceridian Employer Services.

Role: Sr. Quality Analyst


Extensively involved in all phases of SDLC (Software development Life cycle) and follows Agile methodology.

Actively involved in all stages of STLC (Software Testing Life Cycle).

Created Test plans, managed team members, assigned tasks and conducted meetings.

Mentored and trained junior QA team members.

Created and maintained test plan, test cases and automation test documents.

Involved in Functional and Regression testing.

Written Java code to improve the robustness of Selenium automation scripts.

Identified test cases after going through the documents provided and developed systematic procedure for each test case and reviewed the test cases.

Involved in resolving complex selenium automation issues with suitable java code.

Involved in extensive DATA validation using SQL queries and back-end testing

Converted Manual test cases using Selenium web driver

Created selenium automation frame works using Junit.

Worked with Selenium web driver in automating manual test cases to automation scripts.

Interacted with developers and Managers to identify and resolve technical issues while performing automation testing using Selenium

Worked with SVN software configuration management tool.

Open and Track defects using Quality Center. Also worked as Defect Co-coordinator.

Performed manual testing for the GUI functionality of the application.

Conducted functional requirement testing to test business scenarios, user actions, interfaces, data rules, user messages and error conditions.

Strong ability in developing advanced SQL queries to extract, manipulate, and/or calculate information to fulfill data and reporting requirements including identifying the tables and columns from which data is extracted

Environment: Selenium web Driver, Junit, JavaScript, CSS, TestNG, HP Quality Center, Agile, PL/SQL, Toad, SVN, SQL Server, Oracle, and Windows.

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