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Social Media Manager & Customer Service Representative

Ellenwood, GA
January 31, 2019

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Wynona Ely

**** ********* ***** *****

Decatur, Georgia 30034



15+ years of experience seeking position with your company in order to provide exceptional customer service on a daily basis

Computer Skills

Salesforce, Social Media(Twitter, Facebook, LinkedIn, Instagram) Practice Fusion Electronic Health Records software, VariPoint EHR, Mac (Word/Entourage), Phone Switchboard, Filing, Internet Browsers (Google Chrome, Internet Explorer, Firefox,) General Office, Fax, CICS, Siebel, Netview, Lotus Notes, Windows XP, WordPerfect, Equifax credit Software, Data Entry, Ten-Key (Alpha & Numeric), Microsoft CRM, Winforms, Rappatoni, NRDS, Access, PeopleSoft, Folioviewer, Nitevision, Lawson, Sitelock, Great Plains

Work experience

AtLAEnterprises -Atlanta, Georgia January 2017-Present

Social Media Manager (Remotely)

Responsible for overseeing all AtLATakeover Enterprises Social Media Platforms (Instagram, Twitter and Facebook), which includes, photography, strategies for content, promotion, engagement, conversion, advertising, design, brand development, identification of target audience

Increase the number of followers we have on all Social Media platforms by following and engaging with potential clients and candidates on all Social Media platforms Creating, curating, and managing all published social content (images, video and written)

NexRep- At-Home-Atlanta, Georgia May 2015-June 2018

Grub Hub & Jawbone (Independent Contractor)

Documents transactions by completing forms and record logs

Maintains quality service by following NexRep service levels

Customer Focus Data Entry Skills, Persistence

Product knowledge

Answered incoming calls, chats, and emails that provided customer support for users of an innovative health system which includes an online application that works with a fashionable device worn on the wrist.

Multi-tasking between several applications to research customer solutions in a fast-paced environment.

Amazon at Home (Seasonal)-Ellenwood, GA October 2014-Jan 2015

Virtual Customer Service

Responsible for assisting customers concerns with online shopping and research

Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Google At Home (Temporary)-Ellenwood, GA Jan 2014- June 2014

Google Ad Quality Rater (Independent Contractor)

I was responsible for reporting and tracking the visual quality and content accuracy of Google advertisements.

Used an online tool to examine advertising-related data of different kinds and provide feedback and analysis to Google

Involved examining and analyzing text, web pages, images, and other kinds of information.

DeKalb County Board of Education-Decatur, Georgia Aug 2011-Aug 2012

Paraprofessional (Special Ed)

Assist the special education teacher with educational and instructional activities, and nonteaching tasks.

Works with the teacher to help document services provided related to IEP objectives

Helps carry out the educational programs developed through the Individualized Education Plan (IEP) process,

Performing daily activities using specific materials/methods and/or material modifications designed by the special education teacher and support personnel (speech, OT/PT, etc.)

Internal Revenue Service (Seasonal)-Atlanta, Georgia Jan 08-Sept 10

Data Transcriber

Keys Information from taxpayer returns into the IRS computer system

Compiles, Sorts and verifies accuracy of returns to be entered

Keeps records of completed work

Files completed IRS returns for processing

In town Suites Corporate-(Ajilon) Atlanta, Georgia Jan 07-Dec 09

Deposit Refund Associate (Accounting Dept)

Reviewed weekly paperwork for cash and check refunds for properties

Applied property code and database of checks that have been requested, mailed and or returned

Used Nitevision and Folio Viewer software for researching guest refunds

Opened and distributed weekly packages from properties

Reviewed all cash refund transactions for proper signature

Prepared detailed weekly error report

Worked closely with Audit and Accounts Receivable departments

Printed monthly AMEX credit card transactions of all In town suites properties

Completed weekly fraud reports for the audit dept using Microsoft Excel


Boston Reed College- Napa, CA/Atlanta, GA-December 2012-Electronic Health Record System Technologist Certification

Southern University A&M College-Baton Rouge, LA-B.S. Business Education

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