Social Media Manager & Customer Service Representative
Resume:
Wynona Ely
Decatur, Georgia 30034
*********@*****.***
Objective
15+ years of experience seeking position with your company in order to provide exceptional customer service on a daily basis
Computer Skills
Salesforce, Social Media(Twitter, Facebook, LinkedIn, Instagram) Practice Fusion Electronic Health Records software, VariPoint EHR, Mac (Word/Entourage), Phone Switchboard, Filing, Internet Browsers (Google Chrome, Internet Explorer, Firefox,) General Office, Fax, CICS, Siebel, Netview, Lotus Notes, Windows XP, WordPerfect, Equifax credit Software, Data Entry, Ten-Key (Alpha & Numeric), Microsoft CRM, Winforms, Rappatoni, NRDS, Access, PeopleSoft, Folioviewer, Nitevision, Lawson, Sitelock, Great Plains
Work experience
AtLAEnterprises -Atlanta, Georgia January 2017-Present
Social Media Manager (Remotely)
Responsible for overseeing all AtLATakeover Enterprises Social Media Platforms (Instagram, Twitter and Facebook), which includes, photography, strategies for content, promotion, engagement, conversion, advertising, design, brand development, identification of target audience
Increase the number of followers we have on all Social Media platforms by following and engaging with potential clients and candidates on all Social Media platforms Creating, curating, and managing all published social content (images, video and written)
NexRep- At-Home-Atlanta, Georgia May 2015-June 2018
Grub Hub & Jawbone (Independent Contractor)
Documents transactions by completing forms and record logs
Maintains quality service by following NexRep service levels
Customer Focus Data Entry Skills, Persistence
Product knowledge
Answered incoming calls, chats, and emails that provided customer support for users of an innovative health system which includes an online application that works with a fashionable device worn on the wrist.
Multi-tasking between several applications to research customer solutions in a fast-paced environment.
Amazon at Home (Seasonal)-Ellenwood, GA October 2014-Jan 2015
Virtual Customer Service
Responsible for assisting customers concerns with online shopping and research
Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Google At Home (Temporary)-Ellenwood, GA Jan 2014- June 2014
Google Ad Quality Rater (Independent Contractor)
I was responsible for reporting and tracking the visual quality and content accuracy of Google advertisements.
Used an online tool to examine advertising-related data of different kinds and provide feedback and analysis to Google
Involved examining and analyzing text, web pages, images, and other kinds of information.
DeKalb County Board of Education-Decatur, Georgia Aug 2011-Aug 2012
Paraprofessional (Special Ed)
Assist the special education teacher with educational and instructional activities, and nonteaching tasks.
Works with the teacher to help document services provided related to IEP objectives
Helps carry out the educational programs developed through the Individualized Education Plan (IEP) process,
Performing daily activities using specific materials/methods and/or material modifications designed by the special education teacher and support personnel (speech, OT/PT, etc.)
Internal Revenue Service (Seasonal)-Atlanta, Georgia Jan 08-Sept 10
Data Transcriber
Keys Information from taxpayer returns into the IRS computer system
Compiles, Sorts and verifies accuracy of returns to be entered
Keeps records of completed work
Files completed IRS returns for processing
In town Suites Corporate-(Ajilon) Atlanta, Georgia Jan 07-Dec 09
Deposit Refund Associate (Accounting Dept)
Reviewed weekly paperwork for cash and check refunds for properties
Applied property code and database of checks that have been requested, mailed and or returned
Used Nitevision and Folio Viewer software for researching guest refunds
Opened and distributed weekly packages from properties
Reviewed all cash refund transactions for proper signature
Prepared detailed weekly error report
Worked closely with Audit and Accounts Receivable departments
Printed monthly AMEX credit card transactions of all In town suites properties
Completed weekly fraud reports for the audit dept using Microsoft Excel
Education
Boston Reed College- Napa, CA/Atlanta, GA-December 2012-Electronic Health Record System Technologist Certification
Southern University A&M College-Baton Rouge, LA-B.S. Business Education
Contact this candidate