Courier and Customer Service excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Friendly Sales Associate adept at working in diverse retail and customer service environments. Courier with expertise in delivering support services and resolving customer complaints. Excellent communicator with 10 years in a demanding environment as a Customer Service Representative.
Strategic planning capability
Quality improvement competency
Advanced clerical knowledge
Administrative support specialist
Filing and data archiving
30-40 WPM typing speed
Professional phone etiquette
Excellent communication skills
Accurate and detailed
Works well under pressure
Certified in 10-key
Human resource laws knowledge
Bank Teller 02/2017 to present
Wells Fargo-Chesterfield, VA 23236
Provide resources for the customer to maintain financially healthy futures Supply financial resources for investment and other savings Provide current and accurate information for a healthy banking and financial experience
Provide cash and other financial transaction
Learn about new programs to better assist customers
Complete on going education to better customer
Cashier 06/2008 to 08/2013
Pence Briggs – Midlothian, VA 23112
In addition to my Courier position, I worked every other Saturday as a cashier for a different department; those duties consisted of Closing tickets, customer service, filing, proofing services rendered, Receiving funds for services and applying other methods of payments.
Participated in physical inventory counts every time period.
Learned, referenced and applied product knowledge information.
Asked open-ended questions to assess customer needs.
Routinely answered customer questions regarding merchandise and pricing. Courier 08/2007 to 08/2013
PENCE-BRIGGS –Midlothian, VA
Reported and organized deals for easy filing. Delivered and processed mail for the entire dealership. Delivered title work to be processed. Hand carried Dealership Legal documents for Legal Services. Organized Mass storage procedures in compliance with State and Federal law. Scanned documents. Prepared and filed various documents pertinent to service, parts, and sales department.
Created and maintained computerized record management systems to record and process data and track records for additional information for funding
Maintained good communication between department heads, sales staff and governing boards by attending various meetings and synchronizing interdepartmental functions.
Office Technology 1994
High School Diploma: 1986
George Wythe High – Richmond, VA
Computer Career Center – El Paso, Texas
Certified for State and National Pharmacology