Customer Service Sales

BONITA TIMBERLAKE-BROWN

**** ***** *** ******, ********, VA 23234 ● Cell: 804-***-**** ● ****************@*****.*** Career Summary:

Courier and Customer Service excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Friendly Sales Associate adept at working in diverse retail and customer service environments. Courier with expertise in delivering support services and resolving customer complaints. Excellent communicator with 10 years in a demanding environment as a Customer Service Representative.

Qualifications:

Strategic planning capability

Quality improvement competency

Advanced clerical knowledge

Administrative support specialist

Critical thinker

Filing and data archiving

HIPAA compliance

30-40 WPM typing speed

Professional phone etiquette

Excellent communication skills

Customer service-oriented

Accurate and detailed

Works well under pressure

Certified in 10-key

Human resource laws knowledge

Team Building

Work Experience:

Bank Teller 02/2017 to present

Wells Fargo-Chesterfield, VA 23236

Provide resources for the customer to maintain financially healthy futures Supply financial resources for investment and other savings Provide current and accurate information for a healthy banking and financial experience

Provide cash and other financial transaction

Learn about new programs to better assist customers

Complete on going education to better customer

Cashier 06/2008 to 08/2013

Pence Briggs – Midlothian, VA 23112

In addition to my Courier position, I worked every other Saturday as a cashier for a different department; those duties consisted of Closing tickets, customer service, filing, proofing services rendered, Receiving funds for services and applying other methods of payments.

Participated in physical inventory counts every time period.

Learned, referenced and applied product knowledge information.

Asked open-ended questions to assess customer needs.

Routinely answered customer questions regarding merchandise and pricing. Courier 08/2007 to 08/2013

PENCE-BRIGGS –Midlothian, VA

Reported and organized deals for easy filing. Delivered and processed mail for the entire dealership. Delivered title work to be processed. Hand carried Dealership Legal documents for Legal Services. Organized Mass storage procedures in compliance with State and Federal law. Scanned documents. Prepared and filed various documents pertinent to service, parts, and sales department.

Created and maintained computerized record management systems to record and process data and track records for additional information for funding

Maintained good communication between department heads, sales staff and governing boards by attending various meetings and synchronizing interdepartmental functions.

Education:

Pharmacology 2006

Office Technology 1994

RSHT–Richmond, VA

High School Diploma: 1986

George Wythe High – Richmond, VA

CERTIFICATIONS

Computer Career Center – El Paso, Texas

Certified for State and National Pharmacology

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