Customer Service Representative

KK Kari King

313-***-**** E: *********@*******.***

**** *****, *******, ** *****

PROFESSIONAL

SUMMARY

Attentive Customer Service Representative with ten years achieving Customer service satisfaction and retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. SKILLS Telephone etiquette

Customer service

Excellent written and oral

communication

Multitasking

Good communication skills

Positive and friendly

WORK HISTORY DELIVERY DRIVER 10/2017 to CURRENT

Valley Services Inc Detroit, MI

Completed on-time deliveries by choosing the best and most efficient routes.

Fostered positive working relationships with customers by responding to their questions and concerns.

Verified each delivery against shipping instructions before delivering to customers.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Interpreted maps and followed written and verbal directions. Communicated customer complaints, requests and feedback to company management.

DRIVER/SERVER 05/2015 to 2017

Riverview Assisted Living Home Detroit, MI

Transported orders to and from accounts across S.E. Michigan via company provided van

Directly interacted with customers in a pleasant manner. Ensured that goods and products were delivered to the customer on time and in excellent condition.

Established long-term customer relationships through prompt and courteous service.

SERVER 09/2013 to 04/2015

Olympia Services Detroit, MI

Effectively listened to, understood and clarified guest concerns and issues. Proactively prepared for large parties and reservations, anticipating planning and staffing needs.

Delivered quality service by providing a warm and welcoming environment. Resolved guest complaints quickly and efficiently. UTILITY WORKER 12/2010 to 02/2012

Motor City Casino Detroit, MI

Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas. Cleared drains and downspouts and cleaned grill hoods Promoted workplace safety by working in a safe manner. Followed company procedures to maintain work environment in a neat and orderly condition.

SERVER 04/2007 to 09/2010

Detroit Sports Service Detroit, MI

Effectively listened to, understood and clarified guest concerns and issues. Displayed enthusiasm and knowledge about the restaurant's menu and products.

Consistently provided professional, friendly and engaging service. Resolved guest complaints quickly and efficiently. CATERER 04/2004 to 07/2006

Cranks Catering Warren, MI

Communicated with event coordinators and facility management to ensure adequate and appropriate accommodations.

Transported meal and beverage trays from kitchen and bar areas to serve guest tables.

Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs.

Established and maintained a positive work environment. VALET ATTENDANT 12/2001 to 06/2003

MGM Grand Detroit Casino Detroit, MI

Welcomed all guests in a professional manner while explaining car retrieval procedures.

Parked and retrieved cars carefully, efficiently and in a timely manner. Established positive guest relationships through the consistent delivery of excellent customer service.

QUALITY CONTROL INSPECTOR 05/2001 to 10/2001

Vitec Corp Detroit, MI

Inspected finished parts for defects from the production line. Evaluated components and final products against quality standards and manufacturing specifications.

Performed visual inspections and non-destructive tests where appropriate. Completed precise measurements using special tools. EDUCATION Diploma General Sudies 2001

Kettering H.S., Detroit, MI

Associate of Applied Science Manufacturing and Engineering 2021 Oakland Community College, Auburn Hills, MI

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