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Manager Case

Charlotte, NC
January 31, 2019

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Gloria L. Dixon *** Wabash Avenue

704-***-**** Charlotte, NC 28208


Relationship Building – Social Capital

Client Advocacy

Housing Specialist

Team Leadership

Exceptional Interpersonal Skills

Supervisor and Trainer

Quality Assurance – Data Management

Nurse Aide – NC State Registry #395926


YWCA: Featured in Women in Transition video at 2018 Annual Luncheon for the program’s 78% success rate:

Charlotte Rescue Mission: Recognized for establishing seven strategic partnerships, which resulted in donated goods and services for the residents in the Dove’s Nest Program

Carolina Medical Center: Awarded gift for increasing patient appointment show rate from 0% to 95% at Behavioral Health.


YWCA Central Carolinas – Women In Transition Program August 2016 To December 2018

Senior Case Manager and Housing Specialist


Determine participants' care by assessing program goals and needs.

Teach financial literacy to each participant. Monitor and document progress.

Establish and secure housing for each participant, i.e. Section 8, market rentals, Targeted housing etc.

Determine participants need for medical, psycho-social, and psychiatric evaluations after reviewing therapist

evaluations, treatment objectives, and plans.

Establish program goals by setting weekly or bi-weekly meetings to coordinate services being provided.

Arrange all community resources for each participant; including transportation and escort, if necessary.

Monitor cases by verifying clients' attendance, observe, evaluate and document commitment and responses.

Maintain financial goals for each participant i.e. credit reports, eliminating barriers to housing i.e. eviction debt.

Provide personal mentorship, support and crisis intervention.

Charlotte Rescue Mission – Dove’s Nest Program March 2013 – August 2015

Supervisor, Case Manager and Discharge Planner


Managed and maintained all aspects of 120-Bed substance abuse facility

Provided case management for each resident.

Maintained all scheduling of appointments for each resident required by State Law

Responsible for medication and facility technician’s schedules.

Scheduled all transportation for each resident to specified appointments.

Responsible for the hiring and firing of each facility technician and medication technician 14 in total.

Supervised all technicians, approved time sheets, performed employee evaluations.

In charge of transitioning residents from our facility into safe residential housing to continue in their goals.

Assisted all client with resume writing, employment search, obtained cell phones and medical assistance.

Carolina Medical Center - Behavioral Health November 2007 – March 2013

Emergency Room Liaison/Patient Representative


Assess mental status of individual callers and determine the appropriate course of action.

Scheduled 100+ follow-up appointments for adults and children from emergency room.

Explained prescribed medications to each patient on an as needed basis.

Answered incoming calls for the main call center line - which exceeded 18,721callers monthly.

Responsible for patient outcomes and established a 90% Show-Rate for new and established patients.


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