Customer Service Manager

CURRICULUM VITAE

OF

CHRICELDA KHETHIWE NYATHI

PERSONAL DETAILS

Surname : Nyathi

Full Names : Chricelda Khethiwe

Date of Birth : 29 July 1994

ID Number : 940-***-**** 086

Nationality : South African

Gender : Female

Marital Status : Single

Home Language : IsiZulu

Other Languages : English, Tsonga & Sepedi

Health Status : Good

Criminal Record : None

Driver’s License : Code 10

CONTACT DETAILS

Residential Address : 11031 Ivory Park Ext 10

Midrand

1685

Contact Number : 073-***-**** / 073-***-****

Email Address : ****************@*****.***

EDUCATIONAL BACKROUND

Name of the School : Jeppe Learning Centre

Highest Standard Passed : Grade 12

Subjects Passed :

IsiZulu

English

Geography

Tourism

Mathematical Literacy

Life Orientation

Life Science

Computer Literacy

Year : 2014

TERTIARY QUALIFICATIONS

Name of Organization : Crystal Careers (Pty) Ltd

Course Covered : Inbound Calling

: Outbound Calling

: Helpdesk

: Customer Service

: Effective Communication

: Communication System

Year Obtained : 02 December -12 / 12 / 2013

Name of Institution : ENJO Consultants

Course : Facilitator Training Programme

Module : Unit Standard 117871, Facilitate Learning

Using variety of given methodologies.

: Portfolio of Evidence

Year : 08 October 2018 – 12 October 2018

WORK EXPERIENCE

Name of company : Aegis (Telkom Mobile)

Position : Customer Service Agent

Date engaged : April 2018 to date

Duties : Customer Billing Account (Post -Paid)

: Technical Support

: Systems (CRM AMDOCS, HUAWEL, WDS,

UVC, AVS, NU DEBTS & TRANS UNION

Name of company : MTN

Position : Customer Service

Duration : 21 January 2016 – January 2018

Duties : perform sim swap

Handling queries

Phone blacklisting

Recharging voucher

Reset and terminate network

System ( Siebel, EBB, PPS & CSNMS)

Customer Billing Account (Pre-paid)

Name of Company : Bid Air (OR Tambo International Airport)

Site of Employment : Qatar Airline

Position : Customer Service Agent

Duration : 5th January 2015 – 31 July 2015

Duties : excess baggage

Arriving flight

Passport & stab checker

Shadowing at check in

REFERENCES

Name of company : Aegis (Telkom Mobile)

Contact person : Lerato Boleo

Position : Team Manager

Contact : 076-***-****

Contact Person : Sydney Mangena

Position : Team Leader

Contact Details : 073-***-****

Quest : 011-***-****

Contact Person : Itumeleng Lesele

Position : Duty Manager

Contact : 011-***-**** / 072*******

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