Customer Service Development
Resume:
KEITH C. FRIEDRICH 720-***-**** ********@*******.***
OBJECTIVE
To identify and secure a career opportunity where I am able to leverage my years of leadership and legal experience, and utilize these skills to make a positive contribution to your organization. I have a proven track record of successful accomplishments by way of employee engagement, growth, and development in line with human resource requirements. I have a tenured understanding of business KPI’s, development of financial strategies, budgeting, and growth forecasting, I am excited to learn more about how I can become an excellent fit and asset with your company and provide my efforts to build on your current success.
WORK EXPERIENCE
TRAVELERS INS. COS. Regional Director- Investigative Services Oct 2004 – January 2019
•Responsibilities and tenured experience include: Leadership, Financial Management, Policy and Initiative design, development, and implementation. Civil and criminal investigations management, financial analysis, forecasting, and budgeting. Relationship development and maintenance, Quality Assurance measurements and applications, and the ability to attract, retain and develop a diverse workforce via staff recruitment, training and asset development. Experienced in Remote Leadership and Team Building, Analytical skills, Conflict resolution, and sound decision-making skills. Proficient in public speaking, Commitment to results, strong customer service focus, and detailed Strategic planning. Computer proficiency in Word, Power-point, Excel, Access, public database and internet research. Understanding of the importance surrounding Emerging Trends & Issues and identification of Cybercrime threat potential. Several commendations received for bravery, leadership, and life-saving.
PEPSI CENTER Director of Security Operations Sep 2000 - Oct 2004
•Responsible for this Sports and Entertainment Venue's physical security utilizing internal and external resources, industry Best Practices, financial and technological resources, and fiscally responsible budgeting. Working closely with City, State and Federal law enforcement to proactively ensure the public’s health, safety, and welfare along with protecting the assets of the organization.
LAW ENFORCEMENT Detective Sergeant Jul 1984 – Sep 2000
•Law enforcement leadership, Policy development, implementation, and budgeting, Investigations, ERT, Prosecution, Operations, Records Compliance, Training and Quality Management. Patrol Officer, Patrol Sergeant, and Detective Sergeant tenured positions.
US ARMY E-4 Armorer Jun 1982 - Jun 1984
•64C MOS assigned as Armorer HHQ 4-40th Armor Div. Ft. Carson, Colorado. Weapons security, training, combat support and Operations. Soldier - honorable discharge at end of tour of duty.
EDUCATION
COLUMBIA COLLEGE COLUMBIA, MO BA Criminal Justice, GPA 3.62 Jun 1993
NORTHWESTERN UNIVERSITY CHICAGO, IL School of Police Staff & Command May 1997
VERMONT STATE POLICE State Police Academy Sep 1984
Additional Skills
•Excellent level of common sense, accountability, professionalism, and integrity. A proven track record of regional and national leadership with tangible, successful results. My leadership methodologies are successful by way of empowering and creating opportunity for others to succeed. I leverage listening first and talking second as a style which encourages others to feel comfortable bringing ideas, thoughts, and suggestions to the forefront.
•Credibility & Integrity: Amongst my peers, supervisors, colleagues and industry relationships I am viewed as a professional, and carry with that my employer’s good name and reputation. I’m viewed as easy to work with, fair, compassionate, approachable, understanding and honest. I value the accomplishments working in a team environment, and believe there is a very important and distinct difference between managing and leading employees.
References:
Mr. Ian Culverhouse
Lt. Denver Police
*************@*****.***
Mr. Richard Rockwell
HR Director Comptroller US Federal Banks
******@*******.***
Mr. Eric Sanderson
Wealth Advisory Director/Attorney US Bank
**************@***.***
Travelers Ins. Cos. Employment Verification
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