Customer Service Representative

Sheryl Galang David

****-* *** ********* **., Sta. Ana Manila

Contact No.: 091*-*******

Position desired: Farm worker/ Fruit picker

Work Experience:

Teleperformance (Boost Mobile)

Supervisor

June 2016 up to present

Mainly responsible for handling a team of 15-17 agents receiving customer’s inquiries.

Responsible for team’s schedule adherence and productivity.

Handling all escalated calls, solving all the problems and queries of the customer.

Monitor calls and provide coaching and feedback to agents helping them expand their skills.

Ensuring company and client’s goals and requirements are met.

Teleperformance)

Customer Service Supervisor

October 2007- present

Mainly responsible for handling a team of 15 agents receiving customer’s request for activation, troubleshooting and general account inquiry.

Responsible for team’s schedule adherence and productivity.

Handling all escalated calls, solving all the problems and queries of the customer.

Monitor calls and provide coaching and feedback to agents helping them expand their skills.

Ensuring company and client’s goals and requirements are met.

Providing training and support to new hire employees.

Teleperformance

Customer Service Representative

September 3, 2005 up to Sept 30, 2007

Handling customer service queries about their device troubleshooting, billing and general concerns.

Gomeco Metal Corporation/Multi-Mach International, Inc.

Sales Coordinator,October 2003- June 2005

Mainly responsible for assisting Marketing Representatives for their clerical and customer service concerns including preparation of telegraphic transmittal for bank submittal.

Handling deliveries and inventory concerns provide follow up support to customer and perform other task assigned by the Import Officer and CEO.

BA Realty Corporation

Executive Secretary, Jan.2003 to September 2003

Handling all banks listed and acquired assets files and queries. Manage and set up appointments for clients and management.

Educational Background:

Course : BS Physical Therapy

(Undergraduate-3rd yr)

School: Emilio Aguinaldo College

High School: St. Bridget’s College

Personal Data:

Date of Birth: October 19, 1978

Place of Birth: Manila

Civil Status: Married

Citizenship: Filipino

Character References are available upon request

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