Customer Service Mental Health
Resume:
Jessica Patrice Norman
Watkinsville, Georgia 30677
Phone: 678-***-****
***********@*****.***
EXPERIENCE
Deputy Sheriff/Jailer. Athens-Clarke County Sheriff’s Department 3015 Lexington Road Athens, Georgia 30605 706-***-****
● Booking and Releasing inmates which consist of being GCIC Certified. Scanning and filing folders, running criminal history and warrant checks.
● Processing paperwork in court while judge set bonds.
● Writing reports for all incidents in which I am involved.
● Enforce laws, conduct investigations, execute warrants and ma ke arrests, write reports, provide inmate processing by fingerprinting, booking, maintaining order in the jail and invoking disciplinary measures when necessary.
● Perform cell searches for drugs and other contraband, inspect the facility for cleanliness, monitor inmates in confinement by closed-circuit television, escort prisoners between the courtroom and the jail while maintaining prisoner security and protecting the general public.
● Search and pat down inmates once admitted inside the facility for weapons and other contraband.
● Patrol assigned area, respond to notices of disturbances, conduct searches, observe suspicious activities, detain suspects, apprehends suspects by responding to complaints and calls for help, observing violations, rescue and revive victims radioing for medical assistance.
● Controlling and understanding mental health inmates.
● Transport inmates in medical emergencies.
● Transport inmates to or from court.
● Maintain order in a facility with approximately 500 inmates.
● Controlling housing units with up to 62 male or female inmates. Deputy Sheriff/Jailer. Oconee County Sheriff’s Office 1110 Experiment Station Road Box 563 Watkinsville, Georgia 30677 706-***-****
● Perform cell searches for drugs and other contraband, inspect the facility for cleanliness, monitor inmates in confinement by closed-circuit television, escort prisoners between the courtroom and the jail while maintaining prisoner security and protecting the general public.
● Search and pat down inmates once admitted inside the facility for weapons and other contraband.
● Enforce laws, conduct investigations, execute warrants and make arrests, write reports, provide inmate processing by fingerprinting, booking, maintaining order in the jail and invoking disciplinary measures when necessary.
● Maintain order in a facility with approximately 50 inmate.
● Patrol assigned area, respond to notices of disturbances, conduct searches, observe suspicious activities, detain suspects, apprehends suspects by responding to complaints and calls for help, observing violations, rescue and revive victims radioing for medical assistance. State Correctional Officer.Georgia Department of Corrections/Lee Arrendale State Prison 2023 Gainesville Hwy Alto, Georgia 30510 706-***-****
● Supervise and maintain custody and security of prisoners and other incarcerated offenders and maintains order in institution and other areas of detention. Patrol assigned area, respond to notices of disturbances, conduct searches, observe suspicious activities, detain suspects, apprehends suspects by responding to complaints and calls for help, observe violations, make arrests, rescue and revive victims, radioing for medical assistance.
● Training in Mental Health, PREA, and women wellness
● Enforces all institutional policies, rules, procedures, and regulations, state laws necessary for control and management of offenders and the maintenance of public safety.
● Escorts offenders in transit and during temporary leaves. Guards facility entrances in order to screen visitors and inmates for contraband. Inspects inventories, maintains physical control of, logs keys, tools, weapons and related equipment.
● Observes conduct and behavior of offenders to prevent disturbances and escapes. Oversees offenders during work assignments, meals, and recreation periods. Patrols assigned areas and report any problems.
● Prepares admission, program, releases, transfers and other reports. Responds to emergencies. Takes offenders in custody and escort to locations within and outside of the facility. Transports offenders to and from correctional facilities.
● Maintaining order in a housing unit with 200 inmates.
● Helping to maintain a facility with approximately 1500 inmates.
● Researched information using various, resources such as computers, records, and case files.
● Investigates background histories of inmates to determine criminal history/citizen Assistant Manager. Badcock Home Furniture and More 4370 Atlanta Highway, Bogart, Georgia 30622706-***-****
● Supervise employees and the day-to day operations inside the store and warehouse
● Answer customer and employee questions, create schedule, delivery checks, order supplies and maintain order records, and ensure efficient delivery of items to customers,
● Answer calls, create sales ads for stores and update store website to reflect inventory of store. Process payments, help customers apply for sales accounts for store. Train employees. Cashier. Walmart
1911 Epps Bridge Road, Athens, Georgia 30606 706-***-****
● Provide customer service to customers entering the store and checkout lines
● Scan items apply coupons, apply discounts and process payments,
● Answer questions regarding merchandise and Wal-Mart policy. Cashier. RaceTrac
7921 Macon Highway, Watkinsville, Georgia 3077 706-***-****
● Greet customers, provide customer service, scan items, stock shelves, maintain register till,
● Allow vendors to make deliveries, keep inventory, order supplies.
● Answer calls, create sales adds and displays for store
● Answer questions and help customers locate products. EDUCATION
● Associate of Science in Criminal Justice
● Georgia Public Safety Training/ Georgia Sheriffs Association Training Courses
● Georgia Peace Officer Standards and Training Center/ Peace Officer Mandate
● Georgia Public Safety Training Center/Georgia Peace Officer Training/Jailer Mandate
● Georgia Department of Corrections Academy/ Corrections Mandate Certification
● Oconee County High School, High school diploma: May 2004 SKILLS
Law Enforcement-Experience as Certified Deputy, Certified Jailer, and Certified State Correctional Officer
Computer Programs-Word, Power-Point, Excel, Access, Excel, Outlook Customer Service/Retail-Experience in Management, Experience working in sales/retail
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