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Customer Service Mental Health

Frisco, TX
January 30, 2019

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Professional Summary


Work History


**** ********, *** *****, ** 75056 317-***-**** Motivated professional with a background in not for profit advocacy, in-patient facility management and case management. Exceptional communication and inter-personal skills developed through working efficiently and effectively in fast-paced and ever changing environments. Collaborates easily with co-workers and works well independently to organize workflow, ideas and people. Community outreach

Event planning

Research and development

Project management

Crisis management

Relationship building

Mar 2018 - Current

Dallas, TX

Care Coordinator, Marketing And Community Relations CleanSlate Centers

Marketing and Community Relations

Built collaborative and consultative relationships with local hospitals, behavioral health professionals, first responders, treatment centers and other organizations in Dallas. Assisted with the development and implementation of corporate, individual clinic, care provider and product/service marketing plans.

Represented center at public and professional meetings, task forces and conferences. Provided overdose training and addiction education to Police Departments and other social and public service organizations in the community.

Stayed up to date on the most recent studies pertaining to opioid addiction and treatment in order to further educate the public about the crisis at hand. Worked with various community organizations to further the mission of CleanSlate and reduce barriers to treatment.

Care Coordinator

Coordinated patient appointments, referrals, and transportation needs for treatment within the company and community.

Facilitated placement for needed alternative or higher level of care; maintaining contact with these placements to provide continuity of care upon discharge. Maintained effective, pro-active, and superior follow-up communication with patients, Providers, office staff, and ancillary departments within the company and community. Maintained an accurate and up to date record of individual client compliance with community counseling providers.

Complied with all levels and forms of patient confidentiality. Attended regular meetings or conference calls, involving Interdisciplinary Teams and collaborating community agencies; completing all required documentation in the EMR. When needed, provided crisis intervention.

Maintained individual schedule of assigned patients Education

Oct 2017 - Mar 2018

Dallas, TX

Meetings Coordinator

National Athletic Trainers' Association

Oversaw meeting space requests including authorization, space assignments/release of space, post-event reporting.

Oversaw convention signs including compiling all sign orders and working with general services contractor to produce and distribute the signs on-site. Secured arrangements for all convention special accommodation requests. Coordinated the NBATA/NATA Blood Drive and Be the Match Marrow Registry drive. Coordinated and secured lab equipment for educational programming. Assisted in the execution of convention center & key hotel logistics. Budget development for assigned tasks.

May 2017 - Oct 2017

Dallas, TX

Event Coordinator

Fair Park

Contracted position with the City of Dallas

Coordinated and provided administrative and logistical support to clients to ensure successful events. Provided information to clients on the policies and procedures of Fair Park to ensure they are in compliance to include permits and insurance.

Provided customer service to clients, park visitors and Fair Park campus community. Worked with other Event Coordinators to plan and coordinate complex activities or multiple small to medium size events in city facilities.

Coordinated services and activities with other city departments, private and non-profit organizations, associations, volunteers, and citizen groups.

Used analytical skills to foresee issues or problems and works to identify immediate solutions. Worked with campus community and clients to devise traffic and parking logistical plans for smooth events.

Mar 2014 - Apr 2017

Indianapolis, IN

Logistics Planner

American Legion Auxiliary National Headquarters

Sep 2013 - Mar 2014

Indianapolis, IN

Assistant Medical Review Officer

Midwest Toxicology Services LLC

Dec 2010 - Sep 2013

Indianapolis, IN

Lead Adolescent Guidance Specialist

Fairbanks Addiction Treatment Center


Muncie, IN

Bachelor of Science: Social Work

Ball State University

While attending Ball State University I was an active member of College Mentors for Kids, leading the program as Vice President my senior year. I also completed a 6 month internship at the Veterans Administration Hospital in Marion, Indiana working with Veterans with severe mental health issues living in the community.

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