Sugarland, TX - 77479
An accomplished IT professional with over 15 years of experience in Project Management, Product Management, Technical Delivery & Business/System Analysis and with proven skills in cohesively achieving the objectives for business stakeholders, vendors and IT teams throughout the project life cycle for various business initiatives. Her responsibilities included product management, project planning, monitoring, system analysis, design, implementation and post production support. She has diverse industry experience in Retail, Telecom, Energy, E-commerce and Waste Management with Software Product Management, Instructional Design, and Implementation & Risk Management. A proven Leader and consistent Performer with excellent written, communication and interpersonal skills.
UML, Data Modeling, Reporting Analytics, Business Intelligence
Waterfall, Spiral, SCRUM, Agile, RUP(Rational Unified Process)
IT Service Management
ServiceNow, BMC Remedy Helpdesk, Incident/Change Management, Service Level Agreements(SLA), Remedyforce
MS Project, SharePoint Collaboration, PMI Methodology
Product Marketing, Pre-sales, Inside Sales
AutomationEdge, UIPath, BluePrism, AutomationAnywhere
MS SQL Server, Oracle, Sybase and MS Access
QTP 6.5/8.0, WinRunner 6.0/7.2/7.5, LoadRunner 6.5/8.0, TestDirector 6.5/7.0/7.6/8.0, VSS, CVS, Rational Robot, TestManager, ClearQuest, HP Quality Center
Waste Management, Telecom, Energy, Retail, E-commerce, Banking, Insurance, Healthcare
Bachelors of Science, Electronics, Osmania University, India
Masters of Performing Arts, Central University, India
RPA Foundation Certified - 2017
ITIL V3 Certified.- 2015
CBAP(Certified Business Analyst Professional) training, 2009
PMI Houston Project Management Professional Training, 2008
Business Objects 2.0, ACN Inc. – 2006
Software Testing Tools & Techniques, RAS Consulting – April – 2000
AutomationEdge Oct 2015 - Current
RPA Engagement Manager
Experienced in managing client's engagements and projects for Service Desk & Robotic Process Automation ( RPA ) products. Engaged in implementing virtual workforce solutions that uses software bots to perform automation on rules-based, repetitive and high volume processes that are predictably susceptible to human error and miscalculations. Engagements included Healthcare, Banking & Finance, Manufacturing, Global Retailer, Invoice Processing, Payroll Processing & HR Administration.
Assist the Sales team on POC, Pilots for potential RPA Leads/ Customers.
Assist partners on on-boarding which includes Product demonstrations, Setup and Qualification of Leads.
Participate in RPA and Intelligent Automation Events interfacing & networking with potential customers and partners.
Participate in Client Discovery sessions as part of Pre-sales team in progessing the sales cycle to closures.
Key source within product team to provide subject matter expertise on Robotics Process Automation (RPA) initiatives.
Partner closely with RPA CoE(Center of Excellence) to translate the customer's business requirements to define RPA value proposition and solution scope
Analyze client processes, identify automation opportunities, define RPA value proposition, reengineer process to improve automation potential and recommend RPA approach/strategy
Collaborated with business stakeholders to understand and advise on business processes to define RPA solution.
Provided direction to RPA resources on the development and implementation of RPA solutions.
Created detailed process assessment documents with all the related information, which serves as the guide to downstream robot development activity
Documented complex processes highlighting compliance requirements and other key business considerations
Identified process gaps and provided recommendations to alter or reengineer processes prior to automation
Provided advisory services to key stakeholders on the potential benefits of automation and organization readiness required to accept the automation transformation
Provided guidance on the right automation platform for process automation based on the Process – considering process type, complexity, platform capabilities etc.
Completed all standard templates including high-level design documents to ensure all business scenarios in scope to be configured into RPA.
Created detailed exception scenarios – business / data exceptions that robot design needs to incorporate
Guided and participated in the project planning of RPA initiatives
Supported business and technical teams during robotic projects and mitigate / resolve risks and issues that may impact project schedule, cost, scope, quality etc.
City of Houston, Houston, TX
Senior System Analyst, March 2013 – Dec 2015
Municipal Courts Department ( MCD ) determined that the current case management software failed to meet the City courts requirements and needed a more robust custom developed courts system which was branded as CSMART ( Court Sytem for Management of Resources and Technology ). The goal of CSMART project was to expedite the Courts ability to provide defendants with timely and accurate disposition of their cases by improving efficiency by automating labor intensive work performed by the City’s enforcement, judicial, chief clerk and legal functions and to improve services provided to both the attorney of record and bondsmen.
Assisted the business process owners in identifying solution that align with business needs
Elicited, analyzed and defined business and functional requirements to solve business problems
Managed requirements scope and escalated any issues as appropriate
Partnered with business and development to document complex business system requirements
Conducted gap analysis between two or more applications, databases or processes.
Researched and analyzed existing business processes and systems to formulate logical statements of business requirements.
Analyzed and evaluated alternative solutions and recommended the most efficient and cost effective solution for system design.
Demonstrated excellent written and verbal communication skills
Gathered business demand requests and analyzed business processes
Understood court judicial, court clerk and public services chief day to day activities
Worked independently in a global dynamic environment with a broad scope involving multiple onsite and offsite Dev, QA & BA teams
Involved in preparing User Acceptance Test Plan
Facilitated User Acceptance Test Case creation
Facilitated User Acceptance Testing, Issue tracking and reporting.
Assisted the business / testing team in UAT/functional testing.
Assisted the team in any issue clarification required from business
Liaise with the business team to collect, analyse and document business and functional requirements
Assisted QA teams in test design, scenarios and creating traceability matrix
Liaise with development and testing teams during all steps of software development lifecycle to provide necessary support in understanding requirements.
Consolidated Graphic Solutions, Houston, TX
Senior Systems Analyst, Aug 2010 – October 2012
Consolidated Graphics is the world's leading provider of high-end digital printing solutions with most technologically advanced printing capabilities in North America. Fully integrated industry-leading digital printing services enables customers to print close to their distribution points and get to market faster with lower shipping costs and reduced environmental impacts. Worked in an Offshore-Onsite environment using a Global Delivery Model.
Responsible for Design of custom ecommerce website for web-to-print solutions
Involved in designing and building an intuitive web portals for various Operating Companies using various CMS (Content Management System) solutions that enables users to create and publish web content and archive it safely.
Facilitated and authored requirements documents, created use case scenarios using JAD(Joint Application Development) workshops and designed Prototypes/Screen mock-ups
Authored Service Level Agreements ( SLA ), requests for proposals, detail system requirement specifications, project plans, Use Cases, UML diagrams and training materials for all web-to-print product releases
Involved in evaluation of RFP ( Request for Proposal ) responses using points scoring criteria, scorecards and software evaluation matrix
Documented business & technical requirements for Digital Asset Management application, Digital Print solutions, Cross Media and Marketing Collateral applications
Coordinated delivery and support from India to US based Clients
Authored implementation plans and schedules for all phases of software development including requirements gathering, development, testing, marketing, training, implementation and Maintenance & Support
Elicited detail business, technical and project related documents for digital print solutions that allow users to promote their brand – from brochures and business cards to promotional items and direct mail campaigns that will enforce brand standards, eliminate errors and protect the quality image.
Responsible for design and implementation of a fully integrated solution for uploading photos, editing photos and ordering low-cost photo products.
Documented detail Use Cases & UML diagrams for a multi-marketing solution that links personalized print and electronic media to create highly engaging campaigns that connect clients with customers
Involved in Design, Development and Implementation of an optimized mobile web app for a complete and comprehensive event management that help attendees to plan and personalize their events, attendee information, maps, social media, schedule and social networking
Created dashboards, views and reports to provide ongoing support to Fulfillment, Sales & Marketing teams
Used reporting tools suite and provided ad-hoc reporting as needed by business
Supervised the creation of change requests and approvals, change cost and time estimates, bug tracking documents, data mappings and other project related documents
Interacted with offshore development team to ensure solution adheres to the business needs
Responsible for performing Testing on web-based applications as part of the Offshore Testing team.
Developed and executed test plans for application and integration of application data into other programs
Led user-acceptance testing of application and data
Worked closely with high-level clients to define standards for user interfaces, integration with other programs and databases
Worked with technical team to develop backup, disaster recovery, security and administration of software product
Identified Defects and tracked the fixed defects through a Defect Log
Project delivery model adhered to Scrum methodology
Performed role of a scrum master and facilitated productivity by removing any impediments to project timelines/milestones
Waste Management, Houston, TX
Project Manager Aug 2007 – July 2010
Waste Management, Inc. is the leading provider of comprehensive waste and environmental services in North America. Waste Management tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquarted in Houston, Waste Management offers a full range of environmental services to residential, industrial, municipal and commercial customers.
Project scheduling, monitoring and coordination ensuring WBS (Work Breakdown Structure) activities planning, tracking and closure
Managing day-to-day Project quality, risk, resource and communication management
Full project life planning, tracking and implementation activities
Worked with management and functional business analysts across all departments to elicit business needs to ensure a clear understanding of business requirements is achieved and documented
Documented the processes using Use Cases, User Stories, SRS(Software Requirements Specifications), Process Flows, User Training Guide
Interacted business users across multiple departments like Sales, Marketing, Finance
Developed Test Cases in Test Director, Quality Center
Participated in Functional & Integration Testing
Managed the defect life cycle by recorded defects in Test Director, Facilitating test data creation and executing regression testing after defect fixes
Reviewed business details of application enhancement requests
Led design sessions with IT and business stakeholders
Documented Data Mapping rules that involves data element mappings between back-end database and front-end user interface
Documented context level Dataflow diagrams to facilitate structured systems analysis through visualization of data processing
Designed Prototypes ( screen mock-ups ) & User Training Manuals
Captured database structures & relationships through Erwin Model
Participated in Technical Review, Database Reviews, Architecture & Redesign QRP
Captured project tasks statuses that impact project schedules
Facilitated and Performed User Acceptance Testing (UAT)
Project delivery model adhered to Scrum methodology. Responsible for issue management, risk management
American Communications Network, ACN Inc., Detroit, MI
Business System Analyst Jan 2004 – July 2006
ACN (www.acninc.com) is the world’s largest Direct Marketing Corporation for Telecommunication and Energy Services. ACN offers services directly to consumers, with the help of independent representatives, eliminating the high costs of the “traditional” marketing methods. The result is quality services with more value for the consumer, and for those who understand the importance of timing, an incredible business ownership opportunity with lucrative personal and financial rewards as an ACN Independent Representative. CCP(Customer Care Portal) was developed for customer support from an India based Outsourcer.
Defined project requirements, developed application model / workflow analysis
Authored Product Requirements Documents, Project Charter, Executive Summary, Process Analysis and Governance presentations
Interfaced with Indian Outsourcing Partner to provide requirements/design for CCP (Customer Care Portal)
Translated business requirements into technical requirements document
Collaborated with application development leader to define architecture, data specifications, technical recommendations and project schedule
Led meetings, negotiated timelines and facilitated team communication
Analyzed training needs, interviewed Subject Matter Experts, authored training scripts, developed CBTs and performed acceptance testing
Representing the back-end stored procedures through schematic MS-Visio diagrams
Involved in generation and execution of migration test scripts to migrate entire customer database from Oracle to SQL * Server
Responsible for preparing User Acceptance Test plans, Test Cases
Test Cases were developed and Executed from Requirements/Business and Technical Specifications in Test Director 8.0.
Performed Manual & Regression Testing of the application releases involving stringent change management processes
Investigated software bugs and interacted with developers to resolve technical support.
Responsible for writing SQL queries at the backend for data verification and validation
Meijer Inc., Grand Rapids, Michigan
Programmer Analyst June 1998 – September 2000
Meijer (www.meijer.com) is a retail super center with 150 stores in mid-west USA, offering a full Grocery department plus over 40 other departments including Fashion, Automotive, Home Decor, Health and Beauty Care, Pharmacy, Electronics, Pet and more!
Responsible for design and development of a PowerBuilder based 3 tier applications for Receiving & Shipping.
Documenting the Unit Test plans.
Worked with the System Analyst and QA/Tester during the development and test cycles
Involved in Design validation and reviews
Participated in all stages of application development
Gathered client requirements, designed application specifications
Supervision of development and QA phases
Provided customer support and maintenance of the application
Performed Database Administration tasks using Sybase SQL Anywhere