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RPA Engagement Manager

Sugar Land, TX
January 30, 2019

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Pallavi Vadrevu

**** ******* *****

Sugarland, TX - 77479

281-***-****(H) 832-***-****(C)


An accomplished IT professional with over 15 years of experience in Project Management, Product Management, Technical Delivery & Business/System Analysis and with proven skills in cohesively achieving the objectives for business stakeholders, vendors and IT teams throughout the project life cycle for various business initiatives. Her responsibilities included product management, project planning, monitoring, system analysis, design, implementation and post production support. She has diverse industry experience in Retail, Telecom, Energy, E-commerce and Waste Management with Software Product Management, Instructional Design, and Implementation & Risk Management. A proven Leader and consistent Performer with excellent written, communication and interpersonal skills.


System Analysis

UML, Data Modeling, Reporting Analytics, Business Intelligence


Waterfall, Spiral, SCRUM, Agile, RUP(Rational Unified Process)

IT Service Management

ServiceNow, BMC Remedy Helpdesk, Incident/Change Management, Service Level Agreements(SLA), Remedyforce

Project Management

MS Project, SharePoint Collaboration, PMI Methodology

Product Management

Product Marketing, Pre-sales, Inside Sales


AutomationEdge, UIPath, BluePrism, AutomationAnywhere


MS SQL Server, Oracle, Sybase and MS Access

Testing Tools

QTP 6.5/8.0, WinRunner 6.0/7.2/7.5, LoadRunner 6.5/8.0, TestDirector 6.5/7.0/7.6/8.0, VSS, CVS, Rational Robot, TestManager, ClearQuest, HP Quality Center

Domain Knowledge

Waste Management, Telecom, Energy, Retail, E-commerce, Banking, Insurance, Healthcare


Bachelors of Science, Electronics, Osmania University, India

Masters of Performing Arts, Central University, India


RPA Foundation Certified - 2017

ITIL V3 Certified.- 2015

CBAP(Certified Business Analyst Professional) training, 2009

PMI Houston Project Management Professional Training, 2008

Business Objects 2.0, ACN Inc. – 2006

Software Testing Tools & Techniques, RAS Consulting – April – 2000


AutomationEdge Oct 2015 - Current

RPA Engagement Manager


Experienced in managing client's engagements and projects for Service Desk & Robotic Process Automation ( RPA ) products. Engaged in implementing virtual workforce solutions that uses software bots to perform automation on rules-based, repetitive and high volume processes that are predictably susceptible to human error and miscalculations. Engagements included Healthcare, Banking & Finance, Manufacturing, Global Retailer, Invoice Processing, Payroll Processing & HR Administration.

Key Responsibilities

Assist the Sales team on POC, Pilots for potential RPA Leads/ Customers.

Assist partners on on-boarding which includes Product demonstrations, Setup and Qualification of Leads.

Participate in RPA and Intelligent Automation Events interfacing & networking with potential customers and partners.

Participate in Client Discovery sessions as part of Pre-sales team in progessing the sales cycle to closures.

Key source within product team to provide subject matter expertise on Robotics Process Automation (RPA) initiatives.

Partner closely with RPA CoE(Center of Excellence) to translate the customer's business requirements to define RPA value proposition and solution scope

Analyze client processes, identify automation opportunities, define RPA value proposition, reengineer process to improve automation potential and recommend RPA approach/strategy

Collaborated with business stakeholders to understand and advise on business processes to define RPA solution.

Provided direction to RPA resources on the development and implementation of RPA solutions.

Created detailed process assessment documents with all the related information, which serves as the guide to downstream robot development activity

Documented complex processes highlighting compliance requirements and other key business considerations

Identified process gaps and provided recommendations to alter or reengineer processes prior to automation

Provided advisory services to key stakeholders on the potential benefits of automation and organization readiness required to accept the automation transformation

Provided guidance on the right automation platform for process automation based on the Process – considering process type, complexity, platform capabilities etc.

Completed all standard templates including high-level design documents to ensure all business scenarios in scope to be configured into RPA.

Created detailed exception scenarios – business / data exceptions that robot design needs to incorporate

Guided and participated in the project planning of RPA initiatives

Supported business and technical teams during robotic projects and mitigate / resolve risks and issues that may impact project schedule, cost, scope, quality etc.

City of Houston, Houston, TX

Senior System Analyst, March 2013 – Dec 2015


Municipal Courts Department ( MCD ) determined that the current case management software failed to meet the City courts requirements and needed a more robust custom developed courts system which was branded as CSMART ( Court Sytem for Management of Resources and Technology ). The goal of CSMART project was to expedite the Courts ability to provide defendants with timely and accurate disposition of their cases by improving efficiency by automating labor intensive work performed by the City’s enforcement, judicial, chief clerk and legal functions and to improve services provided to both the attorney of record and bondsmen.


Assisted the business process owners in identifying solution that align with business needs

Elicited, analyzed and defined business and functional requirements to solve business problems

Managed requirements scope and escalated any issues as appropriate

Partnered with business and development to document complex business system requirements

Conducted gap analysis between two or more applications, databases or processes.

Researched and analyzed existing business processes and systems to formulate logical statements of business requirements.

Analyzed and evaluated alternative solutions and recommended the most efficient and cost effective solution for system design.

Demonstrated excellent written and verbal communication skills

Gathered business demand requests and analyzed business processes

Understood court judicial, court clerk and public services chief day to day activities

Worked independently in a global dynamic environment with a broad scope involving multiple onsite and offsite Dev, QA & BA teams

Involved in preparing User Acceptance Test Plan

Facilitated User Acceptance Test Case creation

Facilitated User Acceptance Testing, Issue tracking and reporting.

Assisted the business / testing team in UAT/functional testing.

Assisted the team in any issue clarification required from business

Liaise with the business team to collect, analyse and document business and functional requirements

Assisted QA teams in test design, scenarios and creating traceability matrix

Liaise with development and testing teams during all steps of software development lifecycle to provide necessary support in understanding requirements.

Consolidated Graphic Solutions, Houston, TX

Senior Systems Analyst, Aug 2010 – October 2012


Consolidated Graphics is the world's leading provider of high-end digital printing solutions with most technologically advanced printing capabilities in North America. Fully integrated industry-leading digital printing services enables customers to print close to their distribution points and get to market faster with lower shipping costs and reduced environmental impacts. Worked in an Offshore-Onsite environment using a Global Delivery Model.


Responsible for Design of custom ecommerce website for web-to-print solutions

Involved in designing and building an intuitive web portals for various Operating Companies using various CMS (Content Management System) solutions that enables users to create and publish web content and archive it safely.

Facilitated and authored requirements documents, created use case scenarios using JAD(Joint Application Development) workshops and designed Prototypes/Screen mock-ups

Authored Service Level Agreements ( SLA ), requests for proposals, detail system requirement specifications, project plans, Use Cases, UML diagrams and training materials for all web-to-print product releases

Involved in evaluation of RFP ( Request for Proposal ) responses using points scoring criteria, scorecards and software evaluation matrix

Documented business & technical requirements for Digital Asset Management application, Digital Print solutions, Cross Media and Marketing Collateral applications

Coordinated delivery and support from India to US based Clients

Authored implementation plans and schedules for all phases of software development including requirements gathering, development, testing, marketing, training, implementation and Maintenance & Support

Elicited detail business, technical and project related documents for digital print solutions that allow users to promote their brand – from brochures and business cards to promotional items and direct mail campaigns that will enforce brand standards, eliminate errors and protect the quality image.

Responsible for design and implementation of a fully integrated solution for uploading photos, editing photos and ordering low-cost photo products.

Documented detail Use Cases & UML diagrams for a multi-marketing solution that links personalized print and electronic media to create highly engaging campaigns that connect clients with customers

Involved in Design, Development and Implementation of an optimized mobile web app for a complete and comprehensive event management that help attendees to plan and personalize their events, attendee information, maps, social media, schedule and social networking

Created dashboards, views and reports to provide ongoing support to Fulfillment, Sales & Marketing teams

Used reporting tools suite and provided ad-hoc reporting as needed by business

Supervised the creation of change requests and approvals, change cost and time estimates, bug tracking documents, data mappings and other project related documents

Interacted with offshore development team to ensure solution adheres to the business needs

Responsible for performing Testing on web-based applications as part of the Offshore Testing team.

Developed and executed test plans for application and integration of application data into other programs

Led user-acceptance testing of application and data

Worked closely with high-level clients to define standards for user interfaces, integration with other programs and databases

Worked with technical team to develop backup, disaster recovery, security and administration of software product

Identified Defects and tracked the fixed defects through a Defect Log

Project delivery model adhered to Scrum methodology

Performed role of a scrum master and facilitated productivity by removing any impediments to project timelines/milestones

Waste Management, Houston, TX

Project Manager Aug 2007 – July 2010


Waste Management, Inc. is the leading provider of comprehensive waste and environmental services in North America. Waste Management tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquarted in Houston, Waste Management offers a full range of environmental services to residential, industrial, municipal and commercial customers.


Project scheduling, monitoring and coordination ensuring WBS (Work Breakdown Structure) activities planning, tracking and closure

Managing day-to-day Project quality, risk, resource and communication management

Full project life planning, tracking and implementation activities

Worked with management and functional business analysts across all departments to elicit business needs to ensure a clear understanding of business requirements is achieved and documented

Documented the processes using Use Cases, User Stories, SRS(Software Requirements Specifications), Process Flows, User Training Guide

Interacted business users across multiple departments like Sales, Marketing, Finance

Developed Test Cases in Test Director, Quality Center

Participated in Functional & Integration Testing

Managed the defect life cycle by recorded defects in Test Director, Facilitating test data creation and executing regression testing after defect fixes

Reviewed business details of application enhancement requests

Led design sessions with IT and business stakeholders

Documented Data Mapping rules that involves data element mappings between back-end database and front-end user interface

Documented context level Dataflow diagrams to facilitate structured systems analysis through visualization of data processing

Designed Prototypes ( screen mock-ups ) & User Training Manuals

Captured database structures & relationships through Erwin Model

Participated in Technical Review, Database Reviews, Architecture & Redesign QRP

Captured project tasks statuses that impact project schedules

Facilitated and Performed User Acceptance Testing (UAT)

Project delivery model adhered to Scrum methodology. Responsible for issue management, risk management

American Communications Network, ACN Inc., Detroit, MI

Business System Analyst Jan 2004 – July 2006


ACN ( is the world’s largest Direct Marketing Corporation for Telecommunication and Energy Services. ACN offers services directly to consumers, with the help of independent representatives, eliminating the high costs of the “traditional” marketing methods. The result is quality services with more value for the consumer, and for those who understand the importance of timing, an incredible business ownership opportunity with lucrative personal and financial rewards as an ACN Independent Representative. CCP(Customer Care Portal) was developed for customer support from an India based Outsourcer.


Defined project requirements, developed application model / workflow analysis

Authored Product Requirements Documents, Project Charter, Executive Summary, Process Analysis and Governance presentations

Interfaced with Indian Outsourcing Partner to provide requirements/design for CCP (Customer Care Portal)

Translated business requirements into technical requirements document

Collaborated with application development leader to define architecture, data specifications, technical recommendations and project schedule

Led meetings, negotiated timelines and facilitated team communication

Analyzed training needs, interviewed Subject Matter Experts, authored training scripts, developed CBTs and performed acceptance testing

Representing the back-end stored procedures through schematic MS-Visio diagrams

Involved in generation and execution of migration test scripts to migrate entire customer database from Oracle to SQL * Server

Responsible for preparing User Acceptance Test plans, Test Cases

Test Cases were developed and Executed from Requirements/Business and Technical Specifications in Test Director 8.0.

Performed Manual & Regression Testing of the application releases involving stringent change management processes

Investigated software bugs and interacted with developers to resolve technical support.

Responsible for writing SQL queries at the backend for data verification and validation

Meijer Inc., Grand Rapids, Michigan

Programmer Analyst June 1998 – September 2000


Meijer ( is a retail super center with 150 stores in mid-west USA, offering a full Grocery department plus over 40 other departments including Fashion, Automotive, Home Decor, Health and Beauty Care, Pharmacy, Electronics, Pet and more!


Responsible for design and development of a PowerBuilder based 3 tier applications for Receiving & Shipping.

Documenting the Unit Test plans.

Worked with the System Analyst and QA/Tester during the development and test cycles

Involved in Design validation and reviews

Participated in all stages of application development

Gathered client requirements, designed application specifications

Supervision of development and QA phases

Provided customer support and maintenance of the application

Performed Database Administration tasks using Sybase SQL Anywhere

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