Customer Service Manager

Ranjit Singh

**** ********** *****, ***********, **. 647-***-****

**.*******@****.***

Summary

Accomplished Client Relationship Officer with three-year background in banking, particularly Sales. Great knowledge of revenue generation, business development, finance, and general bank operations. Seeking SAP FI Analyst position to utilize my knowledge, selling skills & abilities that offer professional growth while being resourceful, innovative & flexible to accomplish my goals by achieving organization’s target and head towards personal growth and development.

Highlights

Financial Management People skills

Team development Interpersonal ability

Revenue generation Account Analysis

Managing multiple priorities Business Negotiation

Work Experience

Client Relationship Officer (Full-time) July 2017- September 2018

Yes Bank, Guru Hargobind Nagar, Punjab, 144401, India.

Job Responsibilities

Greeted the customers & met their banking service needs including transactions, with seamless execution.

Opened new customer accounts, like checking, saving and Demat accounts.

Promoted and sold bank products as well as third party bank products, such as Insurance, Mutual Funds.

Reviewed the customer profile and engaged customers in a need-based conversation to identify potential opportunities and address every day banking plans and credit card needs.

Protected the Bank's assets and complied with all regulatory, legal and ethical requirements.

Independently managed, load & reconcile cash transactions between various branch units.

Warehouse Manager (Part-time) December 2014- June 2018

GNA Group, Hoshiarpur Road, Phagwara, 146001, India.

Job Responsibilities

Managed and controlled the inventory of the machine and auto spare parts.

Loaded & Unloaded heavy equipment trailers.

Supervised warehouse employees and daily operations.

Performed general maintenance of the machinery used in the warehouse.

Communicated with the drivers to ensure efficient delivery of the products.

Managed customer service requests ad resolved issues.

Business Development Officer July 2015- June 2017

Axis Bank, Parmar complex, Opp. Bus stand, G.T. Road, Phagwara, 144401, India.

Job Responsibilities

Delivered the desired customer experience by consistently applying the Service Standards during all customer interactions.

Responded to customer inquiries and concerns.

Projected a professional image at all times by ensuring counters, work stations and surrounding areas are maintained and organized.

Promoted the Bank’s products, Credit & Debit cards, Insurance, Mutual Funds.

Identified and responded to customers’ needs by introducing all sales opportunities to the appropriate sales team officer on the spot.

Immediately reported fraudulent activities, unusual occurrences to direct supervisor and the Branch Manager.

Education & Certifications

Bachelors in Information Technology July 2008 – May 2012

Punjab Technical University, Jalandhar, India.

SAP FI September 2018 -November 2018

Innovative Techno Institute, Jalandhar, India

Personal Skills

Highly organized and dedicated with a positive attitude.

Quick-learner and motivated to apply new knowledge.

Confident in use of social media, online tools and applications.

Committed to work and good Team Player.

Hardworking, punctual and optimistic.

Adaptable to changing work environment.

Proficient in three languages: English, Punjabi, Hindi.

Hobbies & Interests

Reading Books, Health & Fitness, Exploring new places, Music, Cooking.

References

Available upon request.

Contact this candidate