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Administrative Professional

Georgia, United States
January 30, 2019

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Pamela Harlin

Marietta, Ga ***** • • 678-***-****

SUMMARY: Administrative Professional and Notary Public (Alabama) with more than 10 years of diversified corporate business support service with strengths in: calendar and travel management; customer service; large / small-scale, cross-functional event planning; project planning and coordination; and fast-paced critical thinking / problem solving, having exceptional interpersonal, verbal, and written communication skills with experience interfacing at all levels. RELEVANT EXPERIENCE

Exhibitor/Showroom Writer 01/2019 — present


Assess and assist the needs of showroom clients; guide product selection; provide reliable product information; and write and close sales orders using portable proprietary software system

Engage and maintain quality communications with clients while anticipating their needs to enhance and/or expedite sales order

Walk showroom(s) between clients to increase product knowledge, maintain showroom floor excellence, and verify product integrity

Locate and retrieve/pull product inventory as necessary

Follow up on all daily orders written and/or with clients before final submission Executive Support Assistant (ESA) 03/2016 — 07/2016 Management Support Assistant (MSA) 03/2014 — 03/2016 NASA/MARSHALL SPACE FLIGHT CENTER via HANKS, HANKS, & ASSOCIATES, LLC - Redstone Arsenal, AL

Managed complex calendar schedules for Senior Executive Service (SES) Program Manager, Deputy Program Manager, and SES Technical Program Manager and screened their calls

Maintained logistics and prepared slides for weekly executive schedule and/or staff meetings

Processed travel requests and expense reports using Concur system

Edited, organized, and submitted program inputs for Weekly/Bi-Weekly Notes to NASA Center Director

Maintained key control and reservations for program’s Government vehicle

Maintained Records Management files for travel, signature correspondence, Notes, office keys, and misc executive and personnel files

Tracked, processed, and responded for customer action item status using CAITS system

Audited and tracked customer timecards in WebTADS payroll system

Maintained group petty cash fund

Ordered, tracked, and stocked office supplies, program materials, and special office accessories

Participated, organized, and encouraged group’s participation in Center, Program, and Program Element events, off-sites, special functions, and/or activities such as feeding the homeless and NASA Day in the Park Administrative Technician 11/2012 — 03/2013

LEAN FROG BUSINESS SOLUTIONS, INC. - Huntsville, AL Clearance required: CLASSIFIED (non-teaching) Alabama Department of Education

Provided administrative and technical project support to the Inventory Management, Tracking & Control Project Manager for the Huntsville City School (HCS) system’s digital one-to-one learning platform using company’s Six Sigma process improvement tools to help create and implement HCS’s best practices for inventory management

Maintained Daily Inventory Tracking Log spreadsheet and utilized needed database(s), live sources, and common sense to bring resolution to cases requiring special research and/or investigation to close out Work Orders

Performed diagnostic inspection, removal, replacement, and testing of netbook keyboards and laptop accessories (batteries, chargers, etc.) and performed reimaging updates as needed

Performed inventory scanning, tagging, bagging, and tracking

Verified 10-digit, alphanumeric tag numbers for accuracy and sorted by school for return

Delivered laptops to schools as needed when delivery team and/or volume of returns required assistance P Harlin, page 2 of 2

Senior Administrative Assistant 01/2002 — 09/2012

Administrative Assistant 01/2000 — 01/2002

Administrative Clerk 08/1999 — 01/2000


Provided complex calendar management for Director and, at times, the program VP and screened their calls

Provided program event planning logistics / coordination and supported tours and special projects for visiting executives to include VPs, Government customers, external and foreign dignitaries, and civic leaders

Scheduled, connected, monitored, and/or controlled slides for large and small scale meetings, Net-meetings, conference calls, and VTCs using Tandberg, SharePoint, Visio, and other video teleconferencing devices or electronic data management s/w

Acted as liaison for written / verbal / in-person communications between management offices and customers

Coordinated and arranged very high volume of domestic travel reservations and some international travel

Processed corresponding expense reports and/or funding documents

Managed and maintained corporate credit card, financial statements, and purchase receipts

Maintained executive petty cash fund budget

Created / proofread documents, presentations, and charts for grammar, punctuation, aesthetics, and company compliance

Served as payroll timekeeper for Director and input for staff as needed

Took minutes weekly for 10+ years at CSE Leadership Team meeting, posted minutes, and tracked metrics

Performed scheduled or surprise safety and compliance inspections for executive area, reported findings, and tracked in system through closure

Developed, updated, and maintained office / cube seating logistics chart and database

Shipped, received, ordered, and/or distributed mail, packages, supplies, and business development materials and paraphernalia

Maintained sensitive / confidential program, project, expense, travel, and other executive files in accordance with established security and/or retention procedures

Provided courtesy notary services to all employees OTHER RELEVANT SKILLS / EXPERIENCES

Notary Public (Alabama; Commission valid through 2019)

Microsoft Office Prove-It! tested annually since 2014 Excel, Word, Outlook, Power Point (96-98% overall avg)

Type 59 WPM with 100% accuracy (297 CPM)

Data Entry Alpha Numeric 11688 KPH with 100% Keystroke accuracy; 92% Field accuracy (Prove-It! / Sept 2017)

Former member of Marshall’s Professional Administrative Community (MPAC) (2015-2016)

Reduced costs by $50k+ over 13 years in travel, event planning, and/or supply DIY alternatives

Former Certified Skills Training Instructor and taught the required Electro-Static Discharge (ESD) certification class to required employees for ISO compliance


BS Criminal Justice 2005 – present Faulkner University – Huntsville, AL Current Classification: Junior

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