Customer Service Manager
Resume:
RAQUEL PALMER
*** ****** ****** ********, ** **701 ***********@*****.*** 662-***-****
PROFESSIONAL PROFILE
Customer service oriented professional with a dynamic training in health and human services and an excellent reputation for quality and efficiency. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity.
Microsoft Word.
Makes decisions based on facts and experience.
Follows policies, procedures and guidelines to ensure consistency.
Actively participates in learning opportunities and adapts to new environments.
Well-organized, manages time and priorities in multi-task environments.
KEY QUALIFICATIONS
Basic Understanding of Cognitive and Emotional Crises Intervention Strategies Client Confidentiality Legalities HIPAA Community Based Referrals Individual, Group & Community Advocacy Critical Thinking & Crisis Intervention
Human Growth & Development Individual & Family Life Cycles Self Care Strategies Appropriate Boundaries
Preventative & Remedial Approaches to Public Health Planning & Coordination for Vulnerable Populations
Social Welfare Systems Competencies Cultural Diversity & Social Group Dynamics Ethical & Value System Identification
EDUCATION
Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2018
PROFESSIONAL EXPERIENCE
Cindy's Express Mart Convenience Store – Columbus, MS 07/2010 – Present
Assistant Manager / Customer Service
Kept neat, accurate and current records and created schedules.
Prepared bank deposits and opened and closed the store.
Ensured a clean, organized and efficient establishment.
Provided leadership by creating a positive work environment and building effective employee relationships.
Processed transactions, accepted payments, and provided prompt, courteous customer service.
Worked as part of a team and interacted with diverse customers and staff members.
Followed all policies as they related to customer confidentiality.
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