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Customer Service Manager

Location:
Columbus, Mississippi, United States
Salary:
Optional
Posted:
January 30, 2019

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Resume:

RAQUEL PALMER

*** ****** ****** ********, ** **701 ac8chg@r.postjobfree.com 662-***-****

PROFESSIONAL PROFILE

Customer service oriented professional with a dynamic training in health and human services and an excellent reputation for quality and efficiency. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity.

Microsoft Word.

Makes decisions based on facts and experience.

Follows policies, procedures and guidelines to ensure consistency.

Actively participates in learning opportunities and adapts to new environments.

Well-organized, manages time and priorities in multi-task environments.

KEY QUALIFICATIONS

Basic Understanding of Cognitive and Emotional Crises Intervention Strategies Client Confidentiality Legalities HIPAA Community Based Referrals Individual, Group & Community Advocacy Critical Thinking & Crisis Intervention

Human Growth & Development Individual & Family Life Cycles Self Care Strategies Appropriate Boundaries

Preventative & Remedial Approaches to Public Health Planning & Coordination for Vulnerable Populations

Social Welfare Systems Competencies Cultural Diversity & Social Group Dynamics Ethical & Value System Identification

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2018

PROFESSIONAL EXPERIENCE

Cindy's Express Mart Convenience Store – Columbus, MS 07/2010 – Present

Assistant Manager / Customer Service

Kept neat, accurate and current records and created schedules.

Prepared bank deposits and opened and closed the store.

Ensured a clean, organized and efficient establishment.

Provided leadership by creating a positive work environment and building effective employee relationships.

Processed transactions, accepted payments, and provided prompt, courteous customer service.

Worked as part of a team and interacted with diverse customers and staff members.

Followed all policies as they related to customer confidentiality.



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