Manager Project
Resume:
PAUL TUAN NGUYEN
408-***-**** **********@******.***
NETWORK SECURITY ENGINEER TECHNICAL LEAD PROJECT MANAGER Quality Assurance System Development & Design Process Improvements Solutions-oriented, accomplished bilingual/multilingual IT Manager with 15+ years of experience successfully managing software product lifecycles and leading diverse teams to deliver exceptional network management systems, and security solutions for industry leaders. Provides directed leadership in fast-paced, deadline-driven environments, applying communication and interpersonal abilities to organize effective cross-collaboration and manage work seamlessly across the company to ensure targets are achieved. Detail-oriented self-starter skilled in determining system requirements and resolving technical issues quickly. Proven ability to design and regulate critical security programs and campaigns with in-depth operational supervision of incidents and emergency disaster recovery. Exceptional Educational qualifications include a Master of Science and Bachelor of Science in Computer Engineering from San Jose State University. SELECTED HIGHLIGHTS
Led software quality teams throughout the development of various network management system products from inception to completion, including capability maturity models, network configuration managers, and quantitative project management solutions; managed internal development teams and international teams based in Chennai, Bangalore, Israel, and Boxborough.
Led a team of 20 employees in delivering test planning and execution; spearheaded efforts to develop and organize test automation, which have increased efficiency by 30%
Demonstrated comprehensive troubleshooting and quality assurance methods, championing test approaches, test strategy, and customer use case scenario configuration; improved the solution quality of each release by 20%.
Served as the primary point of contact for Tier-4 (advanced) networking related technical support, configuration development, and testing, resolving 30 issues per week; provided guidance and support to Tier-3 support personnel.
Collaborated with the sales team, the engineering team, and upper management to quickly and efficiently configure and deploy 400k+ Ciena NTE devices in AT&T networks, as well as Ciena’s flagship NMS product, its Ethernet service manager. CORE COMPETENCIES
Network Security Software Development Life Cycle Automation Framework
Network Management Systems Project & Team Management LAN & WAN
Software Analysis & Design Project Design Troubleshooting & Deployment
Telecommunication Infrastructure Quality Assurance SOX Compliance PROFESSIONAL EXPERIENCE
Ohlone Community College Fremont, CA 2016 – Present Part-Time CNET Instructor [CyberSecurity Program]
Combine technical expertise, industry experience, and communication skills to teach college-level cybersecurity.
Provide instruction to and answer queries from 50 students each quarter while teaching CNET 170 [Introduction to Network Security], CNET172 [Cisco CCNA Security Certification], CNET162/164 [Microsoft Server 2016] Ciena Networks San Jose, CA 2014 – Present
AT&T Certification Solution Lead
Oversee end to end AT&T solution validation by gathering product requirements, and developing proofs of concept.
Lead a team of 10 employees in delivering test planning and execution; spearhead efforts to develop and organize test automation, which have increased efficiency by 30%.
Collaborate with the sales team, the engineering team, and upper management to quickly and efficiently deploy 400k+ Ciena NTE devices in AT&T networks, as well as Ciena’s flagship NMS product, its Ethernet service manager.
Work closely with the technical customer team to support and resolve upwards of 10 AT&T Tier 1 cases per week.
Perform network modification projects in relation to DoE Wide Area Network (WAN) and DoE enterprise data centers, including routing protocol changes, router, and switch setup, and firewall and VPN configuration.
Lead projects from conception to execution, testing proofs of concept, managing buildout, and guiding certification. Paul Tuan Nguyen, Resume – Page 2 408-***-**** **********@******.*** Cisco Systems San Jose, CA 1998 – 2014
Software QA Manager
Led software quality teams throughout the development of various network management system products including capability maturity models, network configuration managers, and quantitative project management solutions; managed internal development teams and international teams based in Chennai, Bangalore, Israel, and Boxborough.
Demonstrated comprehensive troubleshooting and quality assurance methods, championing test approaches, test strategy, and customer use case scenario configuration; improved the solution quality of each release by 20%.
Provided well-received mentorship and technical training to a staff of 15 junior engineers.
Configured and troubleshoot Cisco Catalyst Switches before the deployment of TrustSec modes on routers and switches; designed and implemented security Trustsec updates for release 3.0, 4.0, and 5.0
Organized and facilitated the company’s migration solution to VPLS, increasing internal efficiency by 40%.
Wrote detailed deployment guidelines (DGs) and troubleshooting guides to support day to day operations.
Managed the development of access-list, network access control, remote access, firewall rules, and IPS/IDS.
Created and managed project documentation and Visio diagrams, presented information to upper management.
Served as the primary point of contact for Tier-4 (advanced) networking related technical support, configuration development, and testing, resolving 30 issues per week; provided guidance and support to Tier-3 support personnel.
Assisted in the development and deployment of various network technologies and devices, including MACSec, SXP, SGT SGToEthernet, Nexus 7k, 5k & 2k, Cat6k SUP 2T, ASA5508, ASA5540, Cat4k Sup 7LE, 3750X, ISR G2, and ASR1006 EDUCATION
San Jose State University, San Jose, CA
Master of Science – Computer Engineering
San Jose State University, San Jose, CA
Bachelor of Science – Computer Engineering
Certifications or Additional Education:
CCNA & CCNP Routing Certified
CCNAS Certified
CompTIA Security+ Certified
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) / Cisco TrustSec / Cisco ISE / Jira / Microsoft Visio / Microsoft SharePoint / Adobe Photoshop / Google Docs / Google Drive / Google Calendar Google Plus / Dropbox / Salesforce / NIST, PSIRT, OWASP Networking Protocols: VLANs, VRRP, OSPF, EIGRP, BGP, ISIS, IPv4/6, ARP, RIP, NAT, HTTP, SSL, FTP, SMTP, RTSP, DHCP DNS
LANGUAGES English & Vietnamese
PROFESSIONAL DEVELOPMENT Java development
Instructor CCNA Security
Instructor CCNA Cybersecurity Operation
Instructor IT Essentials
Industrial Control Systems Emergency Response Team by DHS (Department of Homeland Security)
VOLUNTEERISM Boy Scouts of America, Vietnamese School in Morgan Hill INTERESTS Photography
DETAILED REFERENCES AVAILABLE ON REQUEST
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