MICHAEL A. SMITH
Purchasing /Procurement Processes
Proficient in Microsoft Office, including
Project and Visio
Experienced with ERP systems
Knowledgeable of ISO 9001, API Q1 and
other industry specifications
Supply Chain Operations & Management
Excellent interpersonal and communication
Critical thinking and problem solving
Expert at client retention and new business
Patton Myhre Sourcing, Tomball, TX July 2018 – January 2019 Outside Salesman
Present and sell company products and services to new and existing customers
Prospect and contact potential customers
Reach agreed upon sales targets by the deadline
Resolve customer inquiries and complaints
Set follow-up appointments to keep customers aware of latest developments Matrix Metals, Richmond, TX March 2017 – June 2018 Inside Sales Manager
Manage the inside sales representatives team
Set and track sales targets for your team
Suggest and implement improvements in the sales administration process
Coordinate department projects to meet deadlines
Report on sales metrics and suggest improvements
Prepare monthly, quarterly and annual sales forecasts
Use customer feedback to generate ideas about new features or products
Research and discover methods to increase customer engagement
Ensure sales, finance and legal policies and procedures are met
Build an open-communication environment for your team
Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales Bray Controls, Houston, TX
Contract Administrator June 2016 – January 2017
Review contracts with a high level of attention for detail to spot errors and inconsistencies.
Effectively execute and negotiate contract terms and conditions, while resolving any conflicts.
Manage and liaise multiple parties and departments, with excellent communication skills.
Handle projects from beginning to end using project management principles.
Report statuses of projects to internal management and external customers entities
Follow up to guarantee contractual payments have been made.
Analyze potential risks that contract changes may pose to the organization Forum Energy Technologies, Houston, TX August 2015 – May 2016 Sr. Inside Sales Rep
Responsible for handling all technical aspects of product sales, including, but not limited to, troubleshooting customer inquiries, retaining knowledge of the various products offered, and maintaining customer satisfaction.
Prepare sales contracts for orders obtained and order processing.
Manage 90+ customer accounts independently.
Coordinate with other departments as necessary to ensure all international orders have all documentation necessary for exporting.
Responsible for creation and analysis of reports related to sales data and purchasing.
Process sales orders and customer purchase orders.
Knowledgeable about all of the products offered by Forum Drilling, including, but not limited to, capital equipment, valves, mud pumps and bearings.
Responsible for negotiating contract terms and establishing pricing on all orders. Auma Actuators, Missouri City, TX August 2014 – August 2015 Inside Technical Sales Specialist
Handle all technical duties related to generating quotes for Auma Automation, Auma Manufacturing and Auma Automation service jobs
Responsible for procurement activities related to sourcing actuators and valves; verifying purchase orders to vendors; and following up with vendors for status updates
Manage quote log for Auma Automation and service jobs
Verify and enter customer purchase orders for Auma Automation and service jobs into ERP system
Update and maintain a weekly project log
Handle customer inquiries, including general questions, status updates and change orders
Serve as communication liaison between Auma Automation and customers, including service jobs TPI Staffing (Emerson Valve Automation), Houston, TX November 2012 – August 2014 Order Manager
Successfully manage over 250+ orders per month from order receipt to shipping
Responsible for accurately entering sales orders and purchase orders into Oracle
Expedite orders to ensure on-time delivery and production demands are met
Handle all nonconformance reports (NCR) and customer issues or discrepancies
Very knowledgeable in reading and navigating through the supply/demand balances of manufactured and buy item materials in Oracle and MPS reports
Manage and report on all work in process (WIP)
Utilize bills of materials (BOM) to schedule and prioritize orders accordingly
Perform on-time measurement tracking to assess for opportunities for performance improvements
Apply project management principles to manage projects worth up to $750,000
Initiates and coordinates modifications to customer-supplied valves as necessary CamWade Distribution, Dickinson, TX May 2007 – November 2012 Sales Representative/HSE Compliance Officer
Performed and managed all internal safety audits and training processes; Issued and verified internal corrective actions
Responsible for development of the HSE Management System procedures
Evaluated job functions and processes for safety, health, and environmental risks and created job safety analysis (JSA) reports with recommendations to control or eliminate hazards
Prepared and submitted OSHA logs, which showed zero on-the-job injuries while under my direction
Successfully managed over 50 customers
Issued quotes and proposals
Negotiated with vendors of raw materials and industrial products for pricing, delivery dates and quantities
Reviewed inventory in stock and purchased material and parts as needed to maintain service levels
Served on the project board for implementation of lean manufacturing principles
Coordinated logistics to ensure on-time delivery of products Got Parties?, Houston, TX January 2005 – May 2007
Operations Coordinator / Sales
Managed day-to-day functions, including but not limited to maintaining certification requirements, scheduling events, generating client deliverables and coordinating with contract employees
Managed the master production schedule and coordinated with all employees to ensure customer requirements were met
Supervised employees, including work schedules and assignments, training, time and attendance, performance reviews and disciplinary actions.
Purchasing duties, including but not limited to food items and catering equipment
Business Development/Sales duties, including communicating with prospective clients and generating sales orders
UNIVERSITY OF Phoenix – Houston, TX
AAS in Information Technology and Networking Completed – July 2013