Customer Service Insurance

LAURA

FROST

**** ******* ****** *****, *******, MN 55128 (H) 651-***-**** (C) 651-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Experienced Customer Service professional with strong leadership and relationship-building skills with over 25 years of experience

Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance and Legal.

SKILLS

Conflict resolution

Process implementation

Extremely organized

Team liaison

Self-motivated

Powerful negotiator

Speak fluent English

Professional

Expeditious

WORK HISTORY

APRIL 2018-CURRENT

Public Information Agent/Customer Service Specialist State of MN Department of Public Safety/DVS St. Paul, MN

Effectively answered customer inquiries through telephone, web and email interactions, applying relevant statutes, rules, policies and procedures for motor vehicle and driver's license transactions and information.

Worked directly with other departments within DVS to achieve accurate information

Performed initial client assessment and analysis to begin research process.

Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

JANUARY 2015-APRIL 2015

Benefit Recovery Specialist State of MN Department of Health St. Paul, MN

Achieved and refined the TPL subsystem in order to ensure accurate third party information.

Worked directly with third parties to ensure timely filing

Implemented marketing strategies which resulted in a high percentage of revenue stream coming in.

Analyzed policies to determine if payment of premiums would reduce payments made by MHCP and approve and deny county requests on behalf of clients requesting MA/GAMC payment for insurance policy premiums (COST EFFECTIVE)

JUNE 2013-JUNE 2014

Patient Accounts Resolution Specialist Allina Minneapolis, MN

Answered inbound calls from patients regarding claims status, charges, changes in their demographics. Took payments, added or deleted insurance carriers, made outbound calls to various insurance carriers on behalf of the patients to resolve claims errors.

Performed initial client assessment and analysis to begin research process.

Worked directly with insurance carriers and patients

JULY 2011-FEBRUARY 2013

CLAIMS PROCESSOR UCare Minneapolis, MN

Processed State of MN Health Claims, resolving any errors.

Coordinated benefits with other insurance carriers

Reviewed Procedure codes, diagnosis codes, modifiers, to determine if a corrected billing was needed,

Checked eligibility with MN ITS for members with waiver services

AUGUST 2002-SEPTEMBER 2005

Claims/Customer Service HealthPartners St. Paul, MN

Provided Customer Service in an inbound call center from medical providers regarding claims status.

Reviewed and responded to written correspondence

Handled workers compensation claims, third party liability, and automobile claims.

EDUCATION

1990

Chiropractic Assistant: Chiropractic

Northwestern College of Chiropractic, Minneapolis, MN

Received Certificate Chiropractic Assistant

Coursework in Chiropractic and X-Ray

2010

License to sell Life, Accident, and Health Insurance: Life, Accident and Health Insurance

Kaplan University Roseville, MN

Coursework in Life, Accident and Health insurance

Received License #40220235 to Sell Life, Accident, and Health Insurance

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