Thomas W Mason

*** ****** **** *****

Valparaiso, IN 46383

Ph. # 219-***-****, Email: ac8cgs@r.postjobfree.com

Summary: Increasing responsibilities in the trucking and warehousing industries with emphasis on team building and providing solutions to problems to obtain goals and reduce the bottom line.

Team Leadership: Hired and trained employees from the same company and two separate companies (to merge the companies together), to work together to accomplish the goals set forth. Trained team members as to the systems of each company as the transition of the two companies became one.

Auditing: Discovered ways to reduce claims by the proper training and how OS&D was handled, developed new procedures of the check in policy and loading, resulting in the reduction of total claims cost. Conducted iso audits as with company audits

Management: Hired and trained drivers, dockworkers and management personnel in all aspects of terminal policies and procedures, hazardous material and teamwork.

Experience: Roadrunner Intermodal

9/2018 – 2/19

Assistant Terminal Manager

Responsible for terminal operations and expenses and budgets related to the terminal and the effective customer service . Managing office manager operations manager, dispatchers, clerks and drivers. Ensure that all policies and procedures are being followed. Tracking, tracing, and updating the status of shipments on a daily basis.

Accurate and timely data entry into system

Effective communication with customers, vendors, other WCS offices, and co-workers through a high volume of e-mails, phone calls and verbal contact.

Monitoring of reports.

Accurate and timely billing to customers.

Providing customer service via email and telephone correspondence to address customer questions and concerns.

Maintaining strong and effective relationships with vendors (shipping lines, trucking companies, etc.).

Operational process flow and constantly seeking improved ways for efficiency.

USF Holland

3/2015 – 9/2018

Terminal Manager Tomah

Responsible for terminal operations and expenses and budgets related to the terminal and the movement of freight. Managing 4 supervisors, scheduling of union workforce (line haul and city operations) and clerks. Ensure that all policies and procedures were/and are being followed.

Additional responsibilities:

Equipment utilization and Repairs/maintenance

Property and building maintenance

Hiring and discipline

Safety

Sales

Auditing

Operations Manager Joliet Terminal

Responsible for terminal operations and expenses related to the terminal and the movement of freight. Managing 8 supervisors, 3 dispatchers and their scheduling, scheduling of union workforce, equipment usage and repairs.

Full and appropriate that everyone is engaged in safety on the dock and on the street. Ensure that all policies and procedures were being followed.

Additional responsibilities and accomplishments:

Equipment utilization and Repairs/maintenance

Property and building maintenance

Hiring and discipline

Safety

Claims: Claims are down from .81% to .70% this year

Safety: Reduced LTI (lost time injuries) to one lost time injury this year compared to 14 prior year

Service: Raised the service from average 67% to 79%

Experience: Saia LTL.

6/2011 – 8/2014

Operations Manager

Responsible for all terminal operations and expenses attributed to that terminal. Managed 19 drivers, 7 dockworkers and 2 leads, managed the scheduling of all members and equipment usage and repairs.

Accomplishments:

Reorganizing the city operation to improve stops per hour and reduce over time

Increasing the stops per hour from 1.24 averages to 1.33 stops per hour.

Reduced claims ratio from an average of 1% to .50%, using both of these, the

cost per bill went from $21 to average of $18 per bill.

Experience: YRCW and Yellow Transportation

6/1999 – 7/2009

Quality Manager

Responsible for writing of loading and unloading policies/procedures to reduce claims and increase customer satisfaction. Evaluate packaging from customers, managing of all training of personnel and management. Tracing freight and coordinating with everyone to ensure timely service.

Accomplishments:

Researched and studied use of tri-fold card board in place of plywood that was being

used and saved the company over 5 million the first year of use.

Developed strategies with customers, thus reducing claims by over 20% for the

high claim accounts.

Education: B.S. Management, 1987 Southern Illinois University

References and more experiences are available upon request.

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