Human Resource Coordinator

SANDHYA KAUSHAL

n 647-***-**** n ******************@*****.***

****, ********* ***, *********** ** L5N 7W8

Seeking assignments in Human Resource Management functions in a people-driven organisation

PROFESSIONAL SYNOPSIS

A result-oriented professional with more than 5 years of experience in Human Resource management, administration and customer service.

Proficient in handling complete recruitment lifecycle including sourcing, screening, scheduling and interviewing

Excellent communication & interpersonal skills

Work Experience

Customer Service Representative (Contractual)

Rogers Canada, Mississauga (2016-2017)

Handled customer enquiries with the billing, processed orders and resolved provisioning issues

Worked in tight timelines to meet the targets

Extensive high-technology and telecommunications industry experience

Met monthly sales quotas and activity levels on a consistent basis

Designed and implemented strategies to cross sell and up-sell services to existing customer base

Prepared and compiled sales proposal documents on a regular basis

Provided assistance with the invoices and process payments

Followed up with the clients to ensure excellent customer service

Sr HR Executive

Rana Polycot (2015-16)

Handled the recruitment process and assited in training & induction and managed administrative activities for multiple departments in the organization

Sourced candidates for job openings from job boards and scheduled interviews and processed the candidate pipeline

Handled payroll processing for employees and maintained the updated salary data for all employees

Positioned the candidate from a compensation perspective, negotiating salaries and extending offers of employment to the selected candidates.

Issued all official letters and generated emails pertaining to human resources department

Office Manager

Canam Consultants Ltd, India (2010-2014)

Prepared administrative procedures for the company; supervised team of 6 filing officers responsible for preparing Permanent Residence applications for our clients

Familiarized the team with the customer needs, specifications, design standards, the development process, design techniques and tools to support task performance

Established work priorities; ensured procedures are followed within the deadlines

Trained and developed staff through written instructions and procedures along

with individual and group training

Planned and organized meetings for the President and Vice President of the

company; recorded minutes, prepared correspondence and briefed Managers from different departments about the new procedures and changes

ACADEMIA

M.B.A (HR) from ICFAI University in 2009 (WES equivalency to Masters Degree)

B.Sc. (I.T.) from Kurukshetra University in 2007(WES equivalency to Bachelor’s Degree)

Contact this candidate