Customer Service Sales

*** *. ********* **. · MONTEREY PARK · CA *****

562-***-**** *************@*****.***

HELENE DURAN

SUMMARY OF QUALIFICATIONS

Experienced professional in Customer Service and Allocations. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft Powerpoint, and Microsoft Outlook).

WORK EXPERIENCE

May 2007 - Present Classic Concepts Vernon, CA

Customer Service / Allocations

Managed large Key Accounts in the Furniture industry and supervised customer service / allocations department to ensure procedures and processes were followed. Responsible for monitoring, providing feedback and developing customer service policies. Instrumental in improving customer satisfaction through suggestion, development, and excellent customer service. Responsible for updating and maintaining weekly forecast reports, used to determine weekly inventory flow. Oversee maintenance of allocations to improve inventory levels.

-Provide Inventory to clients as requested.

-Provide Product certificates as needed.

-Answered incoming calls.

-Received, processed, and transmitted incoming / outgoing faxes.

-Assisted sales team in sending out samples and price sheets to the customers.

-Attended Trade Shows to promote company products

-Called freight carriers to schedule pick-ups, deliveries, and obtain quotes for clients. - Processed claims/returns.

-Create Logs/Spreadsheets.

-Assist team with questions they may have.

-Provide customers with the suitable amount of products

-Forecasted sales and inventory plans to maximize sales

-Trained employees on developing profit driving strategies on a weekly basis

September 2001 – August 2005 Altrio Communications – Champion Broadband Los Angeles, CA Customer Service Representative

Duties included but not limited to:

-Answered high volume of calls

-Promote and sell product / package services

-Troubleshoot high speed internet connection, cable T.V. receivers and telephone issues

-Resolved billing calls and issue credits

-Build and delete phone lines, migrate phone lines to the phone switch network

June 1997 – February 2001 Robinson’s May West Covina, CA

Cosmetic Sales / Customer Service

Duties included but not limited to:

-Acted as Customer Service / Sales assisting walk-in customers in choosing various end cosmetic and perfume products

-Maintained inventory and procured products as needed. Also, balanced out end of shift cash register report

-Coordinated all make over events and new vendor products events

December 1993 – May 1997

Image One Hair Replacement Center Los Angeles, CA

Office Assistant

Duties included but not limited to:

-Customer Service; sales, answered phones, scheduled appointments, made follow-up confirmation calls, data entry

-Assisted in some accounts payable and managed the company banking account by making deposits

September 1988 – October 1993 Century Hyundai Alhambra,

CA

Office Assistant

Duties included but not limited to:

-Customer Service; sales, answered phones, scheduled appointments, made follow-up confirmation calls, data entry

-Assisted in some accounts payable, DMV paperwork, banking account by making deposits, cashiering and balancing money at end of day

EDUCATION

1986 – 1990 Alhambra High School Alhambra, CA

-High School Diploma

CERTIFICATIONS

-Sales Course – Certificate Achieved

-Customer Service Course – Certificate Achieved

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